Ratings based on 113 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2021
by A verified traveler from Dallas
Posted 5 Oct 2020
The place is very good everything was fine about the hotel the only thing that we didn’t like is the fact of letting people from outside the hotel to use the pool.
It was very unstable to share the pool with prostitutes not residing in the hotel specially when you are a married couple.
Comment from Hotel Management
7 Oct 2020 by Aurore WEBER - Guest Experience Manager, Hotel Management
Dear Mike,
Thank you for sharing your experience with us. We are happy to read that you enjoyed your experience with us regardless the point about external people.
We consider each person we welcome as a Guest. We ask everyone to respect the place as well as others whatever the reason they come for. Rest assured that we do not tolerate any kind of unrespectful behaviour upon the hotel.
We sincerely look forward to welcoming you for another stay in order to do our best to regain your trust and make your next experience truly memorable.
Thank you again for your review,
Aurore WEBER
Guest Experience Manager
by A verified traveler
Posted 1 Jan 2020 on Hotels
Comment from Hotel Management
7 Jan 2020 by Aurore WEBER - Guest Experience Manager, Hotel Management
Cher Client,
Je vous remercie d’avoir choisi le Sol by Melia Taghazout et de prendre le temps de partager vos commentaires suite à votre visite. J’étais ravie de lire que l’ensemble de votre séjour chez nous s’est bien passé.
Encore merci de partager votre commentaire et toute l’équipe espère avoir le plaisir de vous accueillir de nouveau très bientôt au Sol by Melia Taghazout.
A très bientôt,
Aurore WEBER
Guest Experience Manager
by A verified traveler
Posted 6 Nov 2019 on Hotels
Comment from Hotel Management
5 Dec 2019 by Aurore WEBER - Guest Experience Manager, Hotel Management
Dear Phillip,
We very much appreciate your comments regarding your stay at the Sol by Melia Taghazout.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and I trust your next visit will be truly memorable.
Warm regards,
Aurore WEBER
Guest Experience Manager
by A verified traveler from London
Posted 18 Aug 2019 on Ebookers
Terrible stay. Messed up airport transfer, rooms in a shabby state with no storage facilities, flies all around the restaurant. Completely forgettable - glad we stayed here only for 1 night. Just not worth the time or price. Definitely not worth the stars.
Comment from Hotel Management
5 Dec 2019 by Aurore WEBER - Guest Experience Manager, Hotel Management
Dear John,
Thank you for taking the time to tell us about your experience at the Sol by Melia Taghazout. It is disappointing to read that your experience did not meet not only yours expectations but our high level of service expected. Please allow me to express my sincerest apologies.
At Sol by Melia, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Warm regards,
Aurore WEBER
Guest Experience Manager
by A verified traveler
Posted 11 Jul 2019 on Hotels
Beautiful place
Comment from Hotel Management
12 Jul 2019 by Hanane R. Guest Experience Manager, Hotel Management
Dear Mr. Patrick,
Thank you for taking the time to share your feedback following your recent stay with us.We are thrilled to see that overall, you had an amazing experience with us.
We look forward to welcoming you back to Sol House Taghazout Bay - Surf.
Sincerely,
by A verified traveler
Posted 14 Apr 2019
Ahmed in the restaurant was AMAZING.
We loved Izsa the security guard.
Said in the kids area was sooo kind.
In fact all staff were wonderful and welcoming.
Just a littke annoyong that toilet door lock kept playing uo and our room key kept forhetting how to unlick our door..
Overalk a wonderful place to stay - hoghly recommended!
Comment from Hotel Management
16 Apr 2019 by Guest Experience Manager, Hotel Management
Dear Guest,
We very much appreciate your comments regarding your stay at Sol House Taghazout Bay - Surf.
We are extremely happy and it is rewarding to read that you appreciated your experience with us, the service provided by our team and that you enjoyed your time.
Once again I would like to thank you for your comments on behalf of all of my team. And With this in mind, we hope to welcome you back soon.
Warmest regards,
by A verified traveler
Posted 25 Mar 2019
Comment from Hotel Management
2 Apr 2019 by Guest Experience Manager, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback following your recent visit.
We look forward to welcoming you back to Sol House Taghazout Bay-Surf!
Sincerely,
by A verified traveler
Posted 27 Jan 2019
Hotel was good, staff are very responsive. Bungalows are lovely. Would be nice for some small touches such as a kettle or a USB charging port, saying that staff are happy to accommodate.
Surf academy sadly needs great improvement. You are paying a considerable amount of money, yet the boards were not waxed, so effectively paid for a surf session where I could not really surf. Stayed in same beach breaks, understand those may be the best location for wave condition but would be nice to see other breaks. The transport was not loaded for guests with equipment ready to go, on one occasion we had to return to the academy to pick up wetsuits. Attention to detail was lacking. I would either be more insistent on better organisation (though the academy should be doing this as matter of course) or I would consider other surf schools before Sol House surf academy.
Comment from Hotel Management
31 Jan 2019 by Guest Experience Manager, Hotel Management
Dear Guest,
Thank you for posting your review following your recent stay at Sol House Taghazout Bay-Surf.
It gives me great pleasure to know that you enjoyed your experience with us.
Your points of improvement are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future.
We look forward to welcoming you back
by A verified traveler from Cumbria, UK
Posted 13 Jan 2019
Wonderful place to relax and enjoy some Moroccan hospitality. Plenty going on if you want to join in but quiet and peaceful if that's what you wish. Staff wonderfully helpful, cheerful and friendly, from reception to housekeeping I can find no fault. We had help organising a couple of trips, tour of Agadir & a trip to Paradise Valley, both of which I recommend. The short walk to Taghazout was always interesting with souvenirs, basic supplies and lovely food to buy. As a western woman I felt very safe and comfortable at all times.
Comment from Hotel Management
15 Jan 2019 by Guest Experience Manager, Hotel Management
Dear Gwyneth,
Thank you for taking the time to tell us about your experience at the Sol House Taghazout Bay-Surf.
It was a pleasure to have you with us, and we are delighted to read that you truly enjoyed your time and appreciated the facilities offered in and around hotel as well as the service provided by the team.
Once again I would like to thank you for your comments on behalf of all of everyone, also for making us your choice of staying, if you're ever visiting Taghazout again, don’t hesitate to contact us for any assistance.
Warm Regards,
