Mellow Apartelle and Tourist Inn Reviews

We sincerely apologize for the discomfort you have experienced with our establishment. Our front desk has failed to inform you that the pool at this time is not available for use as there is an on-going renovations in the area. Regarding the hot and cold shower, our standard and de luxe rooms are not yet equipped with such. We specify 'shower only' on those rooms as shown on our page in expedia. The presence of hot water equipment in the bathroom is because we are in the process of setting it up. However, we need to do electrical upgrade in order for it to fully function as these bathrooms were not originally designed to have hot/cold shower facility. Thank you for your feedback as this will be helpful for us to improve our services and facilities. Have a wonderful day ahead.

Our pool is right infront of our restaurant bldg, its a separate building from mellow but just few steps away. Our staff will be able to show it to you. Regarding parking space we have few spaces in front of the building and a much bigger one at the back. Thank you for your feedback and have a good day..

Goodday! Thank you for your feedback, will look into the sink and have them fix. Apologies for the discomfort. Regarding hot water, your room selection has no hot water provision. The cost for that room is quoted with no hot water. But we are in the process of setting up the electrical requirement for those rooms so we can be able to provide hot water. Thanks again.

Hi Joe, Goodday! My sincerest apologies for this delayed response as I might have overlooked the notification of your review Regarding our pool, we have staff that maintains it regularly. However, we have concern on our supplier for the chlorine whose supply has been out of stock for awhile. While we tried other suppliers, the result is not what we wanted. So we temporarily close the pool until we get our chlorine supply available. Its unfortunate that you cant use it during your stay. With regards to the spa, it is a newly opened spa and we have maintained cleanliness. It would be helpful for us if you let us know what service you availed coz thats the only time you can see the entire spa and the day u availed the service so i can view the condition of the spa on that day. We always appreciate comments that can help us improve. Thank you. Yes our restaurant is closed for renovation. We are doing our best to serve our guests better by also improving our amenities. Im sad to hear about how the rooster is causing your stay bothersome. Sadly, its beyond our control since there are residents within the area having rooster within their own property. Thank you for your feedback. And we sincerely apologize for the discomfort you had during your stay with us.