Ratings based on 14 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
It was a great stay
Posted 14 Apr 2024 on HotelsWe arrived late in the property since we came from the North (Bulacan) and travelled to the South. Good thing I was able to call the property and informed them that we'll be late. Please note, that the number in here isn't the updated one. The updated one I was able to find in their website. So please update the number here Hotels.com.
As described the hotel was an ancestral home converted to a hotel. The room isn't new or modern, but it has a cozy and comfortable feel to it. I like that there's a small balcony that has a big leafy mango tree in view. It gives a private vibe despite situated along the busy streets of Maharlika. The property is in conveniently placed in the heart of great restaurants and coffee shops in Maharlika which was a plus for us. The staff are also very friendly and accommodating. The only issue I had was the bidet had little to no pressure. We opted to use the shower head as an alternative, but the water is leaking on the shower head which made things a bit difficult. I hope they look into this. But overall, it was still a great stay and experience for me and my partner. 😊
by A verified traveler
Posted 25 Apr 2022 on Hotels
Comment from Hotel Management
27 Apr 2022 by Twin Pines Suites, Hotel Management
We acknowledge receipt of your review and thank you for bringing this to our attention. Rest assured that changes have been effected and ongoing review of our processes are in place, to provide you with excellent customer service. Thank you!
by A verified traveler
Posted 1 Jan 2021
a garden at the back of the hotel and a jacuzzi is an added retreat.
by A verified traveler
Posted 18 Jun 2018 on Hotels
Comment from Hotel Management
18 Jun 2018 by Obet, Hotel Management
Thank you Ms. Elaine. Hope you enjoyed your stay.
Best regards,
by A verified traveler
Bring extra towels
Posted 8 Jun 2018 on HotelsBring 2 pairs of slippers, for wet and dry. You will thank me later.
There is no free breakfast.
Comment from Hotel Management
10 Jun 2018 by Obet, Hotel Management
Thank you for your inputs. We have available slippers, upon our guests' request. There is really no complimentary breakfast for bookings thru all our accredited Online Travel Agents. But we'll take note of your suggestions.
by A verified traveler
A place to avoid
Posted 18 Apr 2018 on HotelsThis place is run down and ready to be closed. The air conditioner was so loud it could drown out a Mac truck. The speaker in the TV was cracked for other people trying to hear it over the air conditioner. There was little to no water pressure and no hot water. Owner said it was a city service problem but spoke to other people staying in nearby hotels and none had water pressure issues.
Basically had to resort to sponge baths. No maid service. There reason the floors have black tile is so you cannot see the dirt but washing your feet show the dirt.
The owner was nice enough but that does not make up for the terrible conditions.
I recommend that you avoid this place. It's ready to go out of business. Just wish I could get my money back.
Comment from Hotel Management
31 Mar 2019 by Obet, Hotel Management
Hi, thank you very much for your candid review. Your feedback is extremely valuable to us. We apologize that your stay was not as memorable as we had expected. We intend to review and evaluate each point on your review, and intend to make improvements as needed. A complete overhaul of our place is being scheduled in the immediate future, so we ask you to bear with us at this time. This is to further improve the amenities and make your stay as comfortable as we envision it to be. We hope that we can change your mind in the future about another visit. Thank you!
Recommended
for Everyoneby A verified traveler from Philippines
Good for overnight stay
Posted 26 Mar 2018Interiors and utilities can be improved. But all in all, the place was satisfactory. Very near restaurants and a 7-11.
Comment from Hotel Management
27 Mar 2018 by Obet, Hotel Management
Thank you so much! We hope you enjoyed your stay!
Recommended
for Everyoneby A verified traveler from Quezon City
A home away from home
Posted 22 Feb 2018Just right for a quiet family trip. It's very near to the most important places in Tagaytay City.
Comment from Hotel Management
14 Mar 2018 by Obet, Hotel Management
Thank you so much. Hope you enjoyed your stay with us. Hope to see you again soon.
by A verified traveler
Posted 19 Feb 2018 on Hotels
The owner was very accomodating. The location and place itself was great.
Comment from Hotel Management
14 Mar 2018 by Obet, Hotel Management
Thank you so much. Hope you enjoyed your stay with us. Hope to see you again soon.
by Ellmer
Posted 4 Jan 2018 on Hotels
Comment from Hotel Management
25 Jan 2018 by Obet, Hotel Management
Thank you so much! Hope you all enjoyed your stay.
