Ratings based on 14 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dasmarinas
Posted 2 Jan 2020
There were no maps on showing us how to enter the property. The roads are all one way and due to the holiday the traffic was awful. It took several attempts to find which gate to enter. Then the check in was dreadful. Only one staff handling all of the check-ins and the line was long and took us over an hour to check-in. The view of Taal lake and Taal volcano crater from the room were excellent. It was nice we had a kitchen and didn't have to go out to eat. My family was happy that New Years eve wasn't too noisy.
We had a problem with cockroaches and in our three days there killed about five per day. The toilet wasn't seated properly and bathroom smelled of urine. The contact person Ms. Lovely did her best to help us with some things. We were shocked that the swimming fee doubled on holidays (instead of 150 pesos it became 300) The parking lot was a grass field (150 pesos per day). When we got our car we discovered ants had moved in and had to take our car to be cleaned and sprayed to kill the ants.
Due to the problems we definitely won't be returning to this place.
Comment from Hotel Management
6 Jan 2020 by The Management, Hotel Management
Dear MaxStays Valued Guest,
Greetings!
Thank you for taking the time to share your experience. At MaxStays we are always committed to providing the finest service to all our guests who hopefully will leave with many great memories, however, it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. On the other hand, parking and swimming pool are owned by SMDC and we sincerely apologies if their charges are quite high.
Please know that your comments are much appreciated and have been noted for our continuous improvement. Once again, thank you and we hope you will allow us the opportunity to redeem ourselves by welcoming you back.
Yours sincerely,
The Management
by A verified traveler
Posted 4 Dec 2019
The perfect taal view, the bed, wifi and netflix. The caretaker is friendly and easy to talk to. But one thing concerns us, there are cockroaches
Comment from Hotel Management
7 Dec 2019 by The Management, Hotel Management
Dear Valued MaxStays Guest,
Thank you for your feedback especially mentioning on the aspects that our unit has a perfect taal view, comfy bed, wifi, Netflix and our staff if being friendly.
On the other hand, we sincerely apologize for the inconvenience you have experienced with regards to the cockroaches, that you saw during your recent stay and we thank you for bringing that to our attention. Please do know that we are constantly looking for ways to improve on our overall service, this feedback will truly help us see what we are lacking. Also, we will coordinate the concern close to the building admin for proper sanitation of the garbage room which is just few steps away from our unit.
Once again, thank you so much and we look forward to welcoming you back at our property.
Warm regards,
The Management
by A verified traveler from Bacolod City
Posted 26 Nov 2019
The property is very accessible and safe. Location has a nice view of Taal Lake.
Comment from Hotel Management
7 Dec 2019 by The Management, Hotel Management
Dear Valued MaxStays Guest,
Greetings!
Thank you for taking the time to share your positive comments with us.
We are pleased to know that you were satisfied with our service. Your positive feedback is very helpful and encouraging for us. As we will continue to do our very best in carrying forward our service principles for the comfort and satisfaction of our guests.
Once again, thank you so much and we look forward to welcoming you back soon.
Thank you.
Regards,
The Management
by A verified traveler
Hell dressed up as heaven
Posted 26 Sep 2019 on HotelsAfter a two hour commute from Manila, we were stopped by the security team trying to enter the area. They do not tell you will building or apartment number you are staying. Tried calling them for 15 mins but they didn't pick up the phone. Luckily the security guards told us which building to go and made our way to the lobby.
Called for another 45 minutes before someone answered and dispatched someone to come get us. We had to be photographer and have our IDs taken from us (not just a copy) to enter the apartment.
The view in the pictures us not the view from the window. Also missing is the fact there is a very busy road between you and the view.
Sleeping was impossible. The road was super loud (and there was no double glazing so super loud in the room). Then there was an airgap on the door, and polished concrete floors. That meant anyone creating any noise outside created noises that were funneled into the room. Super loud all night.
Also had to kill 5 cockroaches.
We had booked two nights. Left after the first. When I asked for a refund the girl suddenly forgot how to speak English.
Dreadful waste of time and a horrible experience.
by A verified traveler
Posted 19 Aug 2019 on Hotels
Everything is awesome and then the service is very good especially ms lovely reyta she will serve u the best as she can.. definitely we will go back and refer it to my relatives and friends.
Comment from Hotel Management
22 Aug 2019 by MaxTeam , Hotel Management
Dear Ms. Tonilyn,
Greetings!
Thank you so much for taking the time to share your positive feedback with us following your stay at MaxStays - Max View @ Wind Residences, Tagaytay. We are pleased to learn that you were satisfied with our service. Your positive feedback is very helpful and encouraging for the team and we will continue to do our very best in carrying forward our service principles for the comfort and satisfaction of our guests.
We look forward to welcoming you back soon.
Best regards,
MaxTeam
by A verified traveler
Posted 7 Aug 2019
Comment from Hotel Management
9 Aug 2019 by MaxTeam, Hotel Management
Dear MaxStays Guest!
Greetings!
Thank you so much for your perfect ratings for our property.
Kind regards,
MaxTeam
by A verified traveler from Whangarei, NZ
Posted 20 May 2019 on Wotif
Property was in very good condition. We arrived very late (just before midnight) and our host met us very quickly and was very nice despite us getting her up that late. Thank you :)
Comment from Hotel Management
9 Jun 2019 by MaxTeam, Hotel Management
Dear Guest,
Thank you so much for your review and for choosing our property. We are truly happy that you enjoyed your stay with us and we are pleased to hear that our staff made your stay pleasant. We are looking forward to having you again here at MaxStays-Max View @ Wind Residences.
Once again, Thank you so much!
Regards,
MaxTeam
by A verified traveler
Posted 23 Apr 2019
This is by far the best Staycation I've ever had at Tagaytay.
Comment from Hotel Management
9 Jun 2019 by MaxTeam, Hotel Management
Dear Guest,
Thank you for choosing our property, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations during your vacation in Tagaytay. Our Condotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our Condotel in the future.
Sincerely,
MaxTeam
by A verified traveler
Best Customer Service Yet !
Posted 2 Mar 2019 on HotelsFrom almost the moment we booked up the Customer Service person at the site was taking care of us. Lovelynes was very attentive making sure everything was perfect without being overbearing, checking on our arrival and preparing the required information so checking in was perfect.
The building and rooms are quite new and to a nice high standard. The rooms were cleaned daily as if we were in a hotel room which again explains the perfect score for overall service.
The view from the room was excellent - perfect view of the volcanic island and location was great for Sky Ranch, it being a walk away. Shops are very close so getting food etc was really convenient.
Based on this experience I would definitely recommend and stay again with Max Stays.
Comment from Hotel Management
16 Mar 2019 by Owner, Hotel Management
Dear Paul,
Thank you for taking your time to share your experience with us, providing an exceptional service is our top priority at MaxStays and we are ecstatic to know that we have met your expectations and enjoyed your stay with us, this will be shared to our staff to further motivate them in providing an exceptional service to all our guests. Again, Thank you and we hope to see you again soon at MaxStays.
Best Regards,
MaxTeam
by A verified traveler
Posted 15 Feb 2019
Comment from Hotel Management
9 Aug 2019 by MaxTeam, Hotel Management
Dear MaxStays Guest!
Greetings!
Thank you for dropping us this perfect rating. We hope to welcome you back here at the property.
Kind regards,
MaxTeam
