Ratings based on 366 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jul 2024
Clean staff are nice
Comment from Hotel Management
21 Aug 2024 by Pau Reservations, Hotel Management
Thank you for your kind words! We’re pleased to hear that you found our rooms clean and our staff to be nice. Your feedback is greatly appreciated and motivates us to continue providing excellent service.We look forward to welcoming you back in the future!
by A verified traveler
Posted 12 Jul 2024
Excellent plsce for family... beautiful place... Ten Stars..! Highly recommended!
Comment from Hotel Management
21 Aug 2024 by Pau Reservations, Hotel Management
Thank you so much for your amazing review and the ten stars! We’re thrilled to hear that you found our place excellent for family stays and that you enjoyed the beautiful surroundings. Your recommendation means a lot to us!We look forward to welcoming you and your family back for another fantastic visit. Thank you once again for your kind words!
by A verified traveler
Posted 5 Jul 2024
The rooms are great, I booked 2 rooms with me and fiancée then with my family for the other room. 1 queen bed room and 2 double bed room. A really cozy room with good running AC in both room.
My main issue was the internet sometimes failing from time to time. The area is beautiful to view.
Besides the beautiful view, the area made it hard to get service sometimes which is another issue.
Comment from Hotel Management
21 Aug 2024 by Pau R, Hotel Management
Thank you for sharing your experience with us! We’re delighted to hear that you and your fiancée, as well as your family, enjoyed the cozy rooms and the good air conditioning. It’s also wonderful to know you appreciated the beautiful view from the area.We apologize for the issues you encountered with the internet and the difficulty in accessing services. Your feedback is invaluable, and we’re actively working to improve both our connectivity and service availability to ensure a better experience for all our guests.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a more seamless stay in the future!
by A verified traveler
Posted 27 Jun 2024
Nice place to relax.
Comment from Hotel Management
21 Aug 2024 by Pau Reservations, Hotel Management
Thank you for your kind words! We’re glad to hear that you found our place to be a relaxing retreat. We look forward to welcoming you back for another peaceful stay!
by A verified traveler
Posted 16 May 2024
Very friendly staff members
Comment from Hotel Management
21 Aug 2024 by Pau Reservations, Hotel Management
Thank you for your kind words! We’re thrilled to hear that you found our staff to be very friendly. Your feedback is greatly appreciated and encourages us to continue delivering excellent service.We look forward to welcoming you back and providing another great experience!
by A verified traveler from JAMAICA
Posted 22 Apr 2024
The area is accessible to local restaurants. There was no Internet connection and no hot water for shower; the bathroom door was broken which could pose a safety hazard, and the AC was blowing only fan air. These matters were brought to the front desk but only the AC issue was addressed. At checkout, they charged us for a small face towel that was allegedly lost. We had it deducted from the deposit but they gave us less than what should be refunded to us. We complained because the math was incorrect and they gave us back the entire deposit. I told the front desk that there was no Internet at all and no hot water for the shower and they still want to charge us for a lost small towel. I do not recommend staying at Crosswinds because guests will be out of touch from the outside world without the Internet. There was also no telephone or Internet at our room. The hallways and the furniture were dark.
Comment from Hotel Management
21 Aug 2024 by Pau Reservations, Hotel Management
Here’s a response that acknowledges the issues raised and offers a resolution while emphasizing your commitment to improving the guest experience:Thank you for taking the time to share your feedback. We’re pleased to hear that you found the area accessible to local restaurants. However, we sincerely apologize for the issues you encountered during your stay.We’re sorry to hear about the lack of Internet connection, hot water, and the broken bathroom door. These are certainly not the standards we aim to provide, and we’re addressing these issues with our maintenance team to ensure they are resolved promptly.Regarding the AC and the towel charge, we regret that these matters were not handled to your satisfaction initially. We appreciate your patience and are glad that the deposit issue was eventually corrected.Your feedback is important to us as we strive to improve our services and facilities. We will also review the lighting in the hallways and the condition of the furniture to enhance our guests' comfort.Thank you again for bringing these concerns to our attention. We hope to have the opportunity to restore your confidence in our property in the future.
by A verified traveler from Vallejo
Posted 13 Apr 2024
Quiet, safe area with cool climate
Comment from Hotel Management
21 Aug 2024 by Pau Reservations, Hotel Management
Thank you for your feedback! We’re delighted to hear that you enjoyed the quiet and safe area, as well as the cool climate. It’s great to know that these aspects contributed to your positive experience.We look forward to welcoming you back for another relaxing stay!
by A verified traveler
Posted 24 Mar 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Pau Reservations, Hotel Management
Thank you for your feedback and for rating us 8/10! We’re pleased to hear that you had a positive experience. If you have any specific suggestions on how we can improve to make your next stay a 10/10, we’d love to hear them.We look forward to welcoming you back and striving to exceed your expectations in the future!
by A verified traveler
Posted 1 Feb 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Pau Res, Hotel Management
Thank you for your feedback and for rating us 8/10! We’re pleased to hear that you had a positive experience. If you have any specific suggestions on how we can improve to make your next stay a 10/10, we’d love to hear them.We look forward to welcoming you back and striving to exceed your expectations in the future!
by A verified traveler
Posted 2 Jan 2024
Beautiful environment and great views to Laguna and Manlla
Comment from Hotel Management
21 Aug 2024 by Pau Reservations, Hotel Management
Thank you for your lovely review! We’re thrilled to hear that you enjoyed the beautiful environment and the great views. It’s wonderful to know that our location added to your experience.We look forward to welcoming you back to enjoy more of our scenic views in the future!
