Ratings based on 296 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Brief stay but very impressed with the property, staff quiet of breakfast and overall great experience and value for money. I would highly recommend.
Comment from Hotel Management
18 Jun 2024 by The Hazlewood Castle Team, Hotel Management
Dear Guest Thank you for taking the time to leave us your feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.
by A verified traveler
Posted 5 Jun 2024
Most of the staff were welcoming and helpful. When issues were raised sought to correct immediately.
The grounds were well kept but mostly woodland, not really suitable for older residents to walk around. There are steps leading to reception.
The room and bed were comfortable enough, warm and rooms pretty quiet.
Sadly the woodwork, curtains, decorative pillow and headboard were either dirty or stained. The silicone around the bath was unsightly and needed renewing.
We expected our cups and refreshments to be changed/topped up daily but no maid visited the room, so we ran out of milk and teabags and had to drink from stained cups.
The breakfast was nicely cooked. There were also fresh croissants and small pastries, small packets of cereal, yogurts and fruit. Toast you had to do yourself. Tea or coffee were brought to you.
Our experience of the bar menu did not live up to our expectations but the staff were happy to compensate for this.
All in all a pleasant stay but a little more attention to detail would improve the experience.
Lastly, the lady on reception was lovely, helpful and kind, which made all the difference.
Comment from Hotel Management
18 Jun 2024 by The Hazlewood Castle Team, Hotel Management
Dear Guest Thank you for taking the time to leave us your feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.
by A verified traveler
Posted 9 May 2024
Simply perfect. The best way to recharge! Thank you
Comment from Hotel Management
17 May 2024 by The Hazlewood Castle Team, Hotel Management
Dear GuestThank you for taking the time to leave us your feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
18 Jun 2024 by The Hazlewood Castle Team, Hotel Management
Dear Guest Thank you for taking the time to leave us your feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
17 May 2024 by The Hazlewood Castle Team, Hotel Management
Dear GuestThank you for taking the time to leave us your feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
17 May 2024 by The Hazlewood Castle Team, Hotel Management
Dear GuestThank you for taking the time to leave us your feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.
by A verified traveler
Great venue and gardens. Would definitely be back!
Posted 29 Mar 2024 on HotelsWe had a lovely room but access to the hotel for people with mobility issues would be an issue as there is a steep flight of steps to reception and to the rooms. Not ideal if bringing heavy cases. Decor is lovely but in terms of cleanliness our bath was not thoroughly cleaned as it was oily on the sides.
Comment from Hotel Management
12 Apr 2024 by The Hazlewood Castle Team, Hotel Management
Dear GuestThank you for taking the time to leave us your feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.
by A verified traveler
Posted 28 Mar 2024 on Hotels
Comment from Hotel Management
12 Apr 2024 by The Hazlewood Castle Team, Hotel Management
Dear GuestThank you for taking the time to leave us your feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.
by A verified traveler
Posted 27 Mar 2024 on Hotels
Comment from Hotel Management
12 Apr 2024 by The Hazlewood Castle Team, Hotel Management
Dear Guest,Thank you for taking the time to share your review.I was delighted to read that you enjoyed your stay with us at Hazlewood Castle, the team were thrilled to hear your feedback.We look forward to welcoming you back to Hazlewood Castle in the near future.With Kindest Regards
by A verified traveler
Posted 21 Mar 2024 on Hotels
Comment from Hotel Management
27 Mar 2024 by The Hazlewood Castle Team, Hotel Management
Dear GuestThank you for taking the time to leave us your feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.
