Ratings based on 585 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Amanda was great when checking and and very accommodating when the power went out
by A verified traveler
Posted 18 Nov 2024
Rooms were clean and comfortable. There didn’t ever seem to be enough breakfast, though.
by A verified traveler
Posted 17 Nov 2024
We always stay here because of convenience and friendly staff
by A verified traveler
Posted 14 Nov 2024
Ac wasn’t working! Turn off by itself
Comment from Hotel Management
14 Nov 2024 by Hotel Management , Hotel Management
Thank you for your feedback and for bringing the AC issue to our attention! We're sorry for the inconvenience you experienced. Please know we're addressing the issue to ensure it doesn't happen again. We’re glad you enjoyed your stay otherwise, and we hope to welcome you back soon for a truly seamless experience. Have a great weekend!
by A verified traveler
Posted 8 Nov 2024
For the most part everything was great. the only complaint i have is the ac was not working properly but the staff worked quickly to repair it.
Comment from Hotel Management
9 Nov 2024 by Comfort Inn and Suites - Pacific Team, Hotel Management
Dear James,Thank you for your kind words and feedback! We're glad to hear that you enjoyed your stay and that our team was able to quickly address the AC issue. We always aim to ensure our guests have a comfortable experience, and we appreciate your understanding. Looking forward to welcoming you back soon!
by A verified traveler
Posted 29 Oct 2024
Excellent cx service
Comment from Hotel Management
30 Oct 2024 by Nataly Banegas General Manager, Hotel Management
Dear Todd,Thank you for your kind words! I’m delighted to hear that our service made a great impression. We’re here to make every stay special, and it was a pleasure having you with us. Looking forward to welcoming you back soon!Warm regards,
by A verified traveler
Posted 20 Oct 2024
Joshbwas awsome. Actual manager horrible and rude.
Comment from Hotel Management
21 Oct 2024 by Comfort Inn and Suites - Pacific Team, Hotel Management
Thank you for sharing your feedback with us. While we’re glad to hear you had a positive interaction, we’d like to clarify that we do not have an employee named Josh working at this property. It’s possible there may have been a mix-up with a different location, and we sincerely apologize if this caused any confusion.Additionally, after reviewing our records, the reservation under your name was marked as a "no-show," meaning there is no documentation confirming you stayed at our property. If you believe this to be a mistake or if you stayed at a different property, we encourage you to double-check the location.Please feel free to reach out directly so we can assist you further. We value your business and hope to have the opportunity to provide you with the quality experience you deserve in the future. God Bless!
by A verified traveler
Posted 18 Oct 2024
Clean.
Comment from Hotel Management
20 Oct 2024 by Comfort Inn and Suites - Pacific Team, Hotel Management
Dear Phillip,Thank you for your feedback! We're glad to hear you found everything clean. We look forward to welcoming you again in the future!
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Comfort Inn and Suites - Pacific Team, Hotel Management
Dear Maria,Thank you so much for the 5/5 rating! We're thrilled to know you had a great experience with us. It's always a pleasure to provide our guests with the best service, and we look forward to welcoming you back on your next stay. Safe travels!
by A verified traveler
Posted 15 Oct 2024
great stay
Comment from Hotel Management
16 Oct 2024 by Nataly Banegas General Manager, Hotel Management
Dear Anita,Thank you so much for your wonderful 5/5 rating! We're thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to our team, and it’s always a pleasure to know that we met your expectations.If there's anything else we can do to make your future visits even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,
