Ratings based on 986 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Really great staff and accommodating for pets. Security is amazing. I would definitely recommend and stay here again:)
Comment from Hotel Management
17 Dec 2024 by Guest Relation Management, Hotel Management
Hi Alissa,Thank you for sharing such kind words about your recent stay at Comfort Inn Federal Way! We are thrilled to hear that our team provided excellent service and that you found them accommodating for your furry companions. We take pride in creating a welcoming environment for all our guests, pets included, and it's wonderful to know this made your visit enjoyable. It’s also fantastic to hear that you felt secure during your stay. Ensuring our guests feel safe and comfortable is one of our top priorities, and we’re delighted that our efforts in security contributed positively to your experience. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 13 Dec 2024
It was a little less cleaner than I would like but still ok
Comment from Hotel Management
13 Dec 2024 by Guest Relation Management, Hotel Management
Hi Ruby,Thank you for your feedback. We’re glad to hear that, overall, your stay was okay, though we regret that the cleanliness didn’t meet your expectations. We strive to provide the highest standards of cleanliness, and we will take your comments into consideration as we continue to improve our services. We truly appreciate your input and hope to have the opportunity to welcome you back for a more polished experience in the future.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Guest Relation Management, Hotel Management
Hi Kasey,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
by A verified traveler
Posted 1 Dec 2024
Very nice people. Very comfortable stay.
Comment from Hotel Management
3 Dec 2024 by Guest Relation Management, Hotel Management
Hi Ryan,Thank you for your kind words! We're so happy to hear that you had a comfortable stay and enjoyed the hospitality from our team. We strive to make every guest feel welcome, and we're thrilled to know we succeeded during your visit. Thank you for choosing Comfort Inn Federal Way, and we hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 30 Nov 2024
Staff very pleasant, very pet friendly.
Comment from Hotel Management
3 Dec 2024 by Guest Relation Management, Hotel Management
Hi Denise,Thank you for taking the time to share your feedback! We're delighted to hear that you had a positive experience with our team and enjoyed our pet-friendly atmosphere. We understand how important it is to feel welcome, and we're thrilled that we could make your stay comfortable for both you and your pet. We appreciate your choice to stay at Comfort Inn Federal Way and look forward to welcoming you back for another excellent stay in the future.
by A verified traveler
Posted 22 Nov 2024
Great staff! All so very friendly and professional. Great breakfast, clean, quiet and comfortable. Would stay here again.
Comment from Hotel Management
26 Nov 2024 by Guest Relation Management, Hotel Management
Hi Maggie,Thank you for your feedback regarding your recent stay at Comfort Inn Federal Way. We're thrilled to hear that you had a positive experience with our friendly and professional staff, as well as the breakfast, cleanliness, and comfort of your room. We always strive to provide a welcoming and relaxing environment, and it’s great to know we succeeded. We look forward to welcoming you back for another wonderful stay!
by A verified traveler from Tucson
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Guest Relation Management, Hotel Management
Hi Steven,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate you choosing to stay at Comfort Inn Federal Way and hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 21 Nov 2024
This hotel is amazing! The staff is absolutely incredible. Cannot say enough amazing things regarding the staff. We suffered a power outage while on our stay and the staff handled it incredibly. The rooms are clean, comfortable, relaxing and inviting. I highly recommend
Comment from Hotel Management
22 Nov 2024 by Guest Relation Management, Hotel Management
Hi Brittany,Thank you for your feedback regarding your recent stay at Comfort Inn Federal Way. We are delighted to hear that our staff made such a positive impression during your stay. Our team takes pride in providing excellent service, and it's wonderful to know they handled the unexpected power outage so well. We're also pleased that you found your room to be clean, comfortable, and inviting. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay!
by A verified traveler
Posted 21 Nov 2024
no hot water no electric but nobody say sorry..
Comment from Hotel Management
21 Nov 2024 by Guest Relation Management, Hotel Management
Hi Heejun,Thank you for sharing your feedback. This is certainly not the level of service we aim to provide, and I understand how frustrating it must have been. Please know that we take your concerns seriously, and I will be investigating what went wrong to ensure this doesn’t happen again. We truly appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Guest Relation Management, Hotel Management
Hi Brittany,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Comfort Inn Federal Way. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
