Ratings based on 8 Verified Reviews
4.2 Room cleanliness
4.8 Service & staff
3.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Aug 2024 on Hotels
Excellent staff , customer service is phenomenal
by A verified traveler
Posted 22 Jun 2024 on Hotels
by A verified traveler
Posted 10 May 2024 on Lastminute
They have lovely staff. Our stay was amazing, highly recommended.
Comment from Hotel Management
12 May 2024 by Facade, Hotel Management
Hi Ma'am! Greetings from Facade Hotel! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 2 Nov 2023
This is my 1st stay at this property and will stay again in the future. It’s better than I expected. The staffs are great. Breakfast was plated and good. Served promptly as well.
by A verified traveler
Posted 10 Sep 2023
This place was everything I had hoped. Great bed, aircon, hot water, free coffee. There was a problem with the refrigerator and I called the front desk, less than 5 minutes they brought a new one and set it up. Very responsive and friendly staff. They offer several different breakfast options, serving time, and place (room or guest dining area). There are several different dining menus that you can order from nearby and the staff will bring to the room. Location is perfect, near everything. It was a fantastic stay!
Comment from Hotel Management
10 Sep 2023 by Marla, Hotel Management
A pleasant day Ma'am Julie! Greetings from Facade Hotel! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
by A verified traveler
Posted 2 Mar 2020 on Hotels
by A verified traveler from Bangkok
Posted 4 Apr 2019
Internet not working and no compensation
Very expensive for the level of services
Comment from Hotel Management
30 Apr 2019 by Facade Hotel, Hotel Management
Hi Sir/Ma'am,
Greetings from Facade Hotel!
We appreciate your time and effort in expressing what you may have experienced during your stay. We apologize for any inconvenience that may have triggered you in doing so, it just so happened that there was a city-wide connection issue encompassing the different providers available. It was rather uncontrollable; but we still made sure that all of the guests are informed about it. As we aim to let our guests have a wonderful stay (despite the unseen issue), we offered and provided other internet medium we have. On top of it, we also offered free tour packages to compensate and let our guests enjoy the beautiful tourist destinations in the province. We also did not lack in asking our guests as to how we can further assist and compensate them.
We are very much serious in ensuring the satisfaction of our guests throughout their stay and we''ll continue to do so; today and in the future. Despite our efforts, we are very much open and we'll pursue to improve and be better. Again, we humbly apologize for this experience.
Next time you visit Facade Hotel, we are hopeful we'll be able to bring about a different story.
Thank you.
