Ratings based on 488 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 11 Oct 2024
The best part of this hotel is the property. The private beach, the pool and views. The breakfast that is included is excellent and the restaurant is refined. The hotel and furnishings are a bit dated but the hotel is clean and well maintained. Only thing that’s a negative is that you really can’t walk to anything. You need to drive or take a shuttle to go anywhere.
by A verified traveler
Posted 10 Oct 2024
Good hotel in Syracuse in a good location with friendly staff and plenty of parking inside premises
by A verified traveler
Posted 2 Oct 2024
I liked the breakfast and gym. The rooms felt dirty. We received damp towels with mildew, and worst of all, they tried charging me extra for spa services and for alcoholic beverages which I did not participate in/have. I didn’t appreciate that.
by A verified traveler
Posted 10 Aug 2024 on Hotels
by A verified traveler
Posted 29 Apr 2024
Property look good on pictures. Till we arrive. It start with location between flats pretty far from anything. Then we walk in. Unbelievable. Dirty worn out old. Staff was nice then we get in room. Carpet super nasty dirty in hallways. AC was not working. Room it’s small super basic all it’s old worn out. I never slept on more uncomfortable bed ever. And I travel a lot . Because ac was not working and no fan we open window. What a mistake. With in minutes room was full of mosquitos. We wake up at 2 am and don’t go sleep it was impossible. Save your money. It’s not worth it
Oh up stairs lounge it's close
Worse stay from entire Sicily
I was thinking go sleep in my car
In one point
On positive note breakfast was ok
And they try to charge me for room service. What I got knife and empty plate lol literally to cut up fruit
It’s bizarre place huge potential
But it need lot of work
Comment from Hotel Management
30 Apr 2024 by Dario Vitale , Hotel Management
We appreciate your feedback, and while we understand your disappointment, we feel the description provided may be somewhat exaggerated. However, we take all guest feedback seriously and use it to improve our services and facilities.It's important to note that while no hotel is perfect, we are committed to addressing any issues to ensure a comfortable stay for all our guests. We apologize for any inconveniences you experienced and assure you that we will take your comments into consideration as we continue to strive for excellence.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to welcome you back in the future. Best regards. Dario Vitale
by A verified traveler
Posted 17 Jan 2024
by A verified traveler
Posted 13 Nov 2023 on Hotels
by A verified traveler
Posted 22 Oct 2023 on Hotels
Excellent hotel in Syracusa
by A verified traveler
Posted 28 Sep 2023
Great service. We were initially given a smaller room which was difficult for us to maneuver around with out luggage but the hotel was very accommodating and moved us into a bigger room the next morning. Loved the fact they remembered it was our 25th anniversary trip and welcomed us with some Prosecco! Lovely large terrace off the room but with limited views. Gorgeous rooftop terrace that is just not utilized by anyone while we were there. The hotel should promote this more and possibly run dinner and a light food menu as well on the rooftop to make it more inviting for guests to go and use. Overall a great stay!
