Ratings based on 19 Verified Reviews
4.2 Room cleanliness
3.6 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Sep 2023
Room was good and spacious. The person in charge of communication however is often unresponsive. We had to wait at the door for an hour to get access.
by A verified traveler
Posted 29 Aug 2022
1. Wrong phone number on Expedia, another wrong number outside the property, unsuccessfully tried to reach them in advance myself & over Expedia.
1.1 Complaint goes to Expedia too since they told me that no matter that there is no response days in advance, I should “just go there and see” and “if there are some problems I might get a refund” (note that hotel usually offers no refund at all)
2. Upon our arrival shortly after 16h luckily there was a waiter in the diner (accommodation diner are separated) giving us the correct number to call.
2.1 After a super unfriendly call with a girl named Federica (who only wanted to speak Italian) who explained that the check-in cannot be before 18h (Never saw that) and that Expedia has it wrong (How am I supposed to know that?) guy showed us into the room (thank you again).
3. Breakfast is included in the price in the mentioned diner that is opened for other people too, which is of course fine. However no good morning, no other interaction when we arrived apart from commenting among them “These are with included breakfast”. We were given no actual explanation just “pick what you want” from behind the bar, only to find our orders different than the “paying” ones (we did pay with the room price), for example our smoothie was literally half the size of normal one.
4. The room was clean and the bed fine, but when you don’t feel welcome in your accommodation it loses a lot of value.
My advice: revise your staff & workflows.
by A verified traveler
Convenient
Posted 12 Jul 2022 on HotelsEasy to walk to main attraction
by A verified traveler
Posted 22 Oct 2023 on Hotels
by A verified traveler
Posted 25 Sep 2023 on Hotels
by A verified traveler
Posted 9 Aug 2023
CONSIGLIATISSIMO!
Spazi della camera e del bagno ampi, ambiente interno curato e profumato, pulizia accurata.
La colazione solitamente viene effettuata al bar sotto la struttura, ma il lunedì essendo chiuso ci hanno mandato in un altro bar nella strada di fronte. Comodissimo e molto buono.
by A verified traveler
Posted 6 May 2023
Ottimo rapporto qualità prezzo.
by A verified traveler
Posted 8 Sep 2022 on Hotels
by A verified traveler
Posted 6 Jun 2022 on Hotels
Ottima scelta. La camera e' spaziosa con bagno pulitissimo e dotato di ogni comfort. La sua posizione e' strategica per visitare le catacombe di San Giovanni e il parco archeologico Neaples che distano pochi minuti dalla struttura. Un grazie a Federica sempre presente per ogni esigenza.
by A verified traveler
Posted 30 May 2022 on Hotels
