Ratings based on 518 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Author, Hotel Management
Many thanks!
by A verified traveler
Posted 7 Aug 2024
Breakfast was outstanding as was the property. Staff was very attentive and helpful. The view every morning on the roof top while eating breakfast was wonderful. Would absolutely stay there again. There was a safe in the room.
Comment from Hotel Management
20 Aug 2024 by Marketing, Hotel Management
Many thanks
by A verified traveler
Posted 4 Aug 2024
The staff was very helpful with all our needs. The food and views from the hotel roof were outstanding. Everyone was very friendly as well. However, the steps into the hotel were a challange for me as I have mobility issues. At least there were hand rails.
Comment from Hotel Management
20 Aug 2024 by Marketing, Hotel Management
Dear David,Thank you very much for taking the time to share your experience with us.Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time.We hope to welcome you back in the future for another memorable stay.Kind Regards
by A verified traveler
Posted 4 Jul 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Marketing, Hotel Management
Many thanks
by A verified traveler
Posted 1 Jul 2024
This is not a 5 star hotel. Since you walk in no one helps you with the bags, there is no hospitality and people are extremely rude and not helpful. The rooms smell like an old perfume store and it’s extremely noisy.
Don’t make the same mistake i made! There are better options
Comment from Hotel Management
2 Jul 2024 by Management , Hotel Management
Dear Natalie, We are sad to know your negative feedback, usually guest are very happy about our Hotel and room. We did everything you asked for, always with a smile, but it seems you didn't appreciate it.Regards
by A verified traveler
Posted 22 Jun 2024
The property was impeccable and the staff went out of their way to make sure we were comfortable and enjoying our stay.
Comment from Hotel Management
2 Jul 2024 by Management , Hotel Management
Many thanks!
by A verified traveler
Posted 18 Jun 2024
Comment from Hotel Management
20 Aug 2024 by Marketing, Hotel Management
Many thanks
by A verified traveler from Greenlawn
Posted 10 Jun 2024
The hotel is immaculate with very friendly service. Being able to park the car across the street is an extra bonus. The location can’t be beat. You’re a two minute walk from the best parts of Ortigia. The rooms are spacious. We loved our stay.
Comment from Hotel Management
2 Jul 2024 by Management , Hotel Management
Dear Nevis,Thank you very much for taking the time to share your experience with us.All the best
by A verified traveler
Posted 8 Jun 2024 on Hotels
Comment from Hotel Management
2 Jul 2024 by Management , Hotel Management
Grazie
by A verified traveler
Posted 3 Jun 2024 on Orbitz
The air conditioner is broken. The room is hot as hell. This should not happened in a 5 star hotel. Worst experience ever!
Comment from Hotel Management
2 Jul 2024 by Management , Hotel Management
Dear Guest,Thank you for sharing your experience. None of the situations you have reported is a fair reflection of our usual level of hospitality and we would welcome the opportunity to make up for your disappointment. We would cherish the opportunity to discuss your feedback in further detail with you;We hope to hear from you.Kind Regards
