Ratings based on 990 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 1 Dec 2024
Great location across the street from the destiny mall. The bed was comfortable and room
Was clean. Breakfast buffet was decent.
Comment from Hotel Management
2 Dec 2024 by Customer Service, Hotel Management
Carle, thank you for staying with us at Embassy Suites By Hilton Syracuse-Destiny USA. It's great to know you appreciated our location and had a comfortable stay. We're glad you found the room clean and enjoyed the breakfast. We look forward to welcoming you back.
by A verified traveler
Posted 28 Nov 2024
The Chef at breakfast was excellent. His name is Moe
Comment from Hotel Management
30 Nov 2024 by Customer Service, Hotel Management
Donna, it’s wonderful to hear you had a great time at Embassy Suites By Hilton Syracuse-Destiny USA. Moe will be thrilled to know you appreciated his breakfast service. We hope to welcome you back soon!
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Customer Service, Hotel Management
Barbara, thank you for sharing your feedback. Your insights are valuable and help us improve guest experiences. Please feel free to reach out with any specific concerns or feedback you might have. It would be a pleasure to hear from you directly.
by A verified traveler
Posted 25 Nov 2024
I appreciate the staff making our check in smooth after having 3 delays & getting in at 2am. Enjoyed everything!!
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
Darling, we’re delighted you loved your experience at Embassy Suites By Hilton Syracuse-Destiny USA. The team is thrilled to have made your late check-in a smooth process, despite the challenges. Thank you for staying with us!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Paul, thank you for staying with us at Embassy Suites By Hilton Syracuse-Destiny USA. We're thrilled you had a great experience. We look forward to welcoming you back in the future!
by A verified traveler
Posted 15 Nov 2024
Very clean and convenient
Comment from Hotel Management
15 Nov 2024 by Aidan Menkins, Hotel Management
Thank you for the compliment!
by A verified traveler
Posted 13 Nov 2024
I liked that it had easy access by walking to Destiny USA mall. Layout of room was functional but not in great shape. Bed was NOT king size as we had ordered and it was not comfortable Couch had stains on it. Bartender was great but the lobby chairs were peeling so looked not well taken care of. A lot of money for mediocre.
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Sue, thank you for sharing your feedback. It's great to hear that you found the location convenient for accessing Destiny USA mall and appreciated the service from the bartender. The team will look into the aspects of your stay that did not meet expectations, as maintaining a pleasant environment for guests is important. Your insights are appreciated.
by A verified traveler
Posted 13 Nov 2024
Property was clean. Parking ample. Staff were all so lovely! They were accommodating and allowed us to check in early. The two men running the egg station at the breakfast were fantastic and so friendly! The bartender was great as well! Loved the breakfast in the morning and the complimentary drinks in the evening were great as well! We had a terrific stay and we’ll definitely be back!
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Rachel, it’s wonderful to hear you had a great time at Embassy Suites By Hilton Syracuse-Destiny USA. The team is delighted to know you loved the breakfast and evening drinks. We're thrilled our colleagues made your stay special and accommodating. We’re looking forward to welcoming you back for another terrific stay!
by A verified traveler
Posted 11 Nov 2024
Excellent stay with professional helpful. Would book here again in a heartbeat.
Comment from Hotel Management
11 Nov 2024 by Aidan M., Hotel Management
Thank you for your kindness and we hope to see you again soon!
