Ratings based on 982 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jan 2025
by A verified traveler
Posted 20 Jan 2025
My family and I planned this trip mainly to swim in the pool and when we checked in we were informed that the pool was closed. If this information had been posted on the website before I booked a hotel I would’ve cancelled my reservation and stayed somewhere else. The staff at the front desk were very friendly and apologetic, but overall I was very disappointed. I book hotels in the area often and this was my first time booking here. Safe to say I won’t be back :(
by A verified traveler
Posted 12 Jan 2025
Comment from Hotel Management
13 Jan 2025 by Customer Service, Hotel Management
Yuhao, the team appreciates your feedback and is always looking for ways to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future. Safe travels!
by A verified traveler from McGraw
Posted 9 Jan 2025
It was ok
Comment from Hotel Management
10 Jan 2025 by Customer Service, Hotel Management
Sara, thank you for sharing your experience. Your feedback is valuable, and we hope to provide a more memorable stay next time. We're here to assist with any future needs you may have.
by A verified traveler
Posted 6 Jan 2025
Love this hotel. Wish they had a hot tub in the pool area like most other embassy suites and wish they didn’t charge for parking. Other than that, it’s a great place to stay. Delicious happy hour and breakfast.
Comment from Hotel Management
7 Jan 2025 by Customer Service, Hotel Management
Melanie, thank you for staying with us at Embassy Suites By Hilton Syracuse-Destiny USA. It's great to know you enjoyed the happy hour and breakfast. Your feedback is valued, and we'll consider your suggestions for future improvements. We look forward to welcoming you back.
by A verified traveler
Posted 5 Jan 2025
Great spot . Close to the mall, easy parking . Nice and cozy rooms.
Comment from Hotel Management
7 Jan 2025 by Customer Service, Hotel Management
Patrick, thank you for staying with us at Embassy Suites By Hilton Syracuse-Destiny USA. We're thrilled you enjoyed our convenient location, parking, and cozy accommodations. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 3 Jan 2025
great stop for our road trip. on the way out of town we stayed at a hotel near by for the same price and it was much much worse. The breakfast buffet was one of the best I've seen at this level of hotel in a long time. the room had two queen beds in a room that could be closed off and a TV in both the living area and the bedroom. Great for our family with two young kids.
Comment from Hotel Management
5 Jan 2025 by Customer Service, Hotel Management
Shelby, we're thrilled you enjoyed your stay at Embassy Suites By Hilton Syracuse-Destiny USA. It's wonderful to hear that our breakfast buffet and room setup met the needs of your family during your road trip. We hope to welcome you back on your next adventure!
by A verified traveler from Rockland
Posted 2 Jan 2025
Great property, great amenities, wonderful stay
Comment from Hotel Management
4 Jan 2025 by Customer Service, Hotel Management
Gordon, we're delighted you loved your experience at Embassy Suites By Hilton Syracuse-Destiny USA. Thank you for sharing your thoughts, and we look forward to welcoming you again soon!
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Customer Service, Hotel Management
We appreciate your feedback, Cory.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Customer Service, Hotel Management
Jacqueline, thank you for sharing your feedback. Although the experiences didn't meet expectations, the team is dedicated to ensuring guests have a better visit in the future. Your input is invaluable to us.
