Ratings based on 500 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
A good night sleep
Comment from Hotel Management
20 Nov 2024 by Renad Shqair , Hotel Management
Dear Lan,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle. We are happy to hear that you enjoyed your stay, and you had a chance for good sleeping. Your satisfaction is our first priority. We hope to see you soon.Thank you.
by A verified traveler
Posted 17 Nov 2024
Nice place. Only complaint is that the electric plug in by our beds did not work. I will be letting the proprty know upon leaving.
Comment from Hotel Management
17 Nov 2024 by Ayan, Hotel Management
Thank you for taking the time to share your feedback. We’re so glad to hear that you found our hotel to be a nice place for your stay. We truly appreciate your kind words about your experience.We’re sorry to hear about the issue with the electric plug near your bed. We understand how important it is to have everything in working order, and we sincerely apologize for the inconvenience. Please rest assured that we’ll look into this matter right away to ensure it’s resolved for future guests.We’re grateful for your understanding and your willingness to let us know, and we hope to have the pleasure of welcoming you back in the future. If there’s anything else we can do to make your next stay even more enjoyable, please don’t hesitate to reach out.
by A verified traveler
Posted 17 Nov 2024
This hotel offered friendly service and an affordable rate. Room was spacious and comfortable.
Comment from Hotel Management
17 Nov 2024 by Ayan, Hotel Management
Thank you for your kind review! We’re so happy to hear that you had a pleasant stay with us. It’s wonderful to know that our friendly service, spacious accommodations, and affordable rates helped make your experience enjoyable. We take great pride in creating a comfortable and welcoming environment for all of our guests, and we’re delighted that it made a difference during your visit.We also appreciate your feedback, as it motivates us to continue improving our services and facilities. We’re constantly working to ensure that our guests feel at home and have everything they need for a relaxing stay.We look forward to the opportunity to welcome you back soon. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know!
by A verified traveler
Posted 16 Nov 2024
Close and convenient
Comment from Hotel Management
17 Nov 2024 by Ayan, Hotel Management
Thank you for your kind review! We're thrilled to hear that you found our location convenient and close to everything you needed. It's always great to know that our guests enjoy the ease of getting around during their stay. We hope to welcome you back soon and provide another comfortable experience.If there's anything we can do to make your next stay even better, please don’t hesitate to reach out!
by A verified traveler
Posted 14 Nov 2024
Staff was courteous and helpful. Room was clean and comfortable.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Renad Shqair , Hotel Management
Dear John,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle. We are thrilled to know that you enjoy your stay with us. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Renad ShqairComfort Inn & Suites Syracuse-Carrier Circle
by A verified traveler
Posted 11 Nov 2024
The entire floor and elevator smelled of pot, and it lingered for the entire two night stay. We saw the night front desk employee outside smoking pot, bathroom really needs to be updated. Breakfast was nothing special but it was included with the room.
Comment from Hotel Management
21 Nov 2024 by SS, Hotel Management
Dear Shane,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort INN & Suites - Carrier Circle. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with pot smell, and this issue has been resolved. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,Darin Shaqir
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Renad Shqair , Hotel Management
Dear Rebecca,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle. We are happy to know that you enjoyed your stay with us. Your satisfaction is our first priority. We look forward to see you again. Thank you.
by A verified traveler
Posted 9 Nov 2024
It was an okay stay.
Comment from Hotel Management
13 Nov 2024 by Sonia Shqair, Hotel Management
Dear Francesca, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Renad ShqairComfort Inn & Suites Syracuse-Carrier Circle
by A verified traveler
Posted 8 Nov 2024
This hotel is fine. It's clean. The breakfast is pretty good. Staff are really friendly. However the building is in an inconvenient spot, accessible only from one direction. The building also isn't super well maintained. The faucet water was a bit rusty when initially run and there was a note from Housekeeping saying Happy Halloween (a week before us).
Comment from Hotel Management
21 Nov 2024 by S.S, Hotel Management
Dear Grace,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort INN & Suites - Carrier Circle. Thank you for your feedback about our employees and breakfast. I would like to apologize for failing to exceed your expectations with direction. For the maintenance issue it has been addressed and done. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Darin Shqair.
