Ratings based on 952 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Room was quite dusty and basic for the amount paid. Breakfast was lovely. Overall happy with the stay.
Comment from Hotel Management
11 Dec 2024 by Greg Crawford, Hotel Management
Dear Rabina,It saddens me to learn that some of your stay experience did not meet your expectations this time, and I extend my deepest apologies for any inconvenience caused. Please be assured that your feedback regarding housekeeping has been noted and will be addressed in our upcoming management meeting.I hope we will be able to welcome you back in the future.Kind Regards,Greg CrawfordGeneral Manager
by A verified traveler
Posted 9 Dec 2024
Hotel was spotless and better than we expected. Staff were great. Just wish we was able to use the spa facilities as they don’t let you in after 7pm even though it’s open until 9pm so was disappointed with that as we chose the hotel for the spa for my partners birthday but everything else was good
Comment from Hotel Management
9 Dec 2024 by Greg Crawford, Hotel Management
Dear Holly,It is great to hear you had a lovely stay with us. However, we regret to hear that the use of the Spa caused you some frustration, and we sincerely apologise for all inconvenience this may have caused for your partners birthday stay. It is always advisable to book in advance as the Spa gets really busy at weekends. The pre-booking system is designed to maintain an optimal number of visitors, allowing everyone to fully enjoy the facilities in a calm and unhurried manner during their reserved time.We hope to be able to welcome you back in the future.Kind Regards, Greg CrawfordGeneral Manager
by A verified traveler from fort campbell
Posted 1 Dec 2024
The location and property is like stepping back in time of 19th century Queen Victoria era with the surroundings being the perfect visual reference.
Comment from Hotel Management
2 Dec 2024 by Greg Crawford, Hotel Management
Dear Steven,Thank you for your kind words. We are delighted to know that you enjoyed your stay and it is our pleasure to have provided you with a memorable experience. Our team is committed to ensuring every visit is as comfortable and enjoyable as the last, and we look forward to the opportunity to welcome you back soon.Kind Regards, Greg CrawfordGeneral Manager
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Greg Crawford, Hotel Management
Dear Henrietta,It is great to hear you had a lovely stay with us and we look forward welcoming you back in the future.Kind Regards, Greg CrawfordGeneral Manager
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Greg Crawford, General Manager, Hotel Management
Dear Wayne,Thank you for your five star review and it is great to hear you had a lovely stay with us and we look forward welcoming you back in the future.Kind Regards, Greg CrawfordGeneral Manager
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Greg Crawford, General Manager, Hotel Management
Dear David,Thank you for the five star review and we are delighted to hear you enjoyed your stay with us.I hope we will be able to welcome you back in the future.Kind Regards,Greg CrawfordGeneral Manager
by A verified traveler from Essex
Posted 21 Oct 2024
Really nice place to stay, no issues at all
Comment from Hotel Management
21 Oct 2024 by Greg Crawford, General Manager, Hotel Management
Dear Dilwoar,Thank you for leaving your five out of five rating! It is great to hear you had a lovely stay with us and we look forward welcoming you back in the future.Kind Regards, Greg CrawfordGeneral Manager
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Greg Crawford, General Manager, Hotel Management
Dear Marla,Thank you for taking time to share your experience following recent stay at Hilton London Syon Park.I am saddened to hear that your stay fell below your expectations on this occasion, and I would like to extend my sincerest apologies for all inconveniences caused. I hope we will be able to welcome you back in the future.Kind Regards,Greg CrawfordGeneral Manager
by A verified traveler
Posted 7 Oct 2024
N/a
Comment from Hotel Management
8 Oct 2024 by Greg Crawford, General Manager, Hotel Management
Dear Saima,Thank you for leaving us the great five star review and we are happy to hear you enjoyed your stay with us.We look forward to welcoming you back in the future.Kind regards,Greg CrawfordGeneral Manager
by A verified traveler
Posted 6 Oct 2024
We had a great stay to celebrate our anniversary. Staff was very helpful, and facilities in the whole were all we needed for a relaxing stay. Will be back again at some point.
Comment from Hotel Management
7 Oct 2024 by Greg Crawford, General Manager, Hotel Management
Dear Magdalena,Thank you for your kind words. We're delighted to know that you enjoyed your anniversary stay and it is our pleasure to have provided you with a memorable experience. Our team is committed to ensuring every visit is as comfortable and enjoyable as the last, and we look forward to the opportunity to welcoming you back soon.Kind Regards, Greg CrawfordGeneral Manager
