Ratings based on 79 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024 on Orbitz
by A verified traveler
Posted 27 Jan 2024
Excellent services
Comment from Hotel Management
26 Feb 2024 by FM, Hotel Management
Dear Jaspher, Thank you for staying with us and for your valued & detailed feedback. We are very delighted to note that you had a great and memorable stay and the entire team met your expectations. We indeed look forward to having you back. Best regards, FM
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
23 Jan 2024 by FM, Hotel Management
Thank you for your excellent review.We are glad that we exceeded your expectations . we look forward to your future visits to our hotel
by A verified traveler
Posted 21 Nov 2023
The pick up from the airport was easy because the communication was excellent. The place was perfect for my one night in transit.
Comment from Hotel Management
23 Jan 2024 by FM, Hotel Management
Dear Alison,Thank you for your excellent review.We are glad that we exceeded your expectations. we look forward to your future visits to our hotel. Best regards, FM
by A verified traveler
Posted 21 Nov 2023
Comment from Hotel Management
23 Jan 2024 by FM, Hotel Management
Dear Caitlin,Thank you for your excellent review.We are glad that we exceeded your expectations. we look forward to your future visits to our hotel.Best regards, FM
by A verified traveler
Posted 19 Nov 2023
Based on your response, your unprofessionalism and lack of tact speaks volumes. I spent over 155500 on my stay and would not complain about a measly 14500. You are clearly in need of more training because your mathematical skills are subpar. You also gaslighted me when you are clearly the one with a problem. Money is not a problem for me. I don't see why you would resort to tricks and name calling just because of a simply review. I actually find it funny. I honestly don't care what you think about me. I was able to afford all that money for my stay and if I say it was terrible, it clearly was. About my emotional wellbeing, anyone would be angry after seeing the invoice and comparing it with the Mpesa transactions which show I was clearly conned..but no thief will admit they were caught stealing. You can say what you want me but you are clearly the one with the problem. I was away from the hotel for a while and there's no way the cleaner would have been able to clean. Professionalism means you think about solutions with tact, clarity and decorum and unfortunately, you lack in all of this. I know you will still reply with something vile, as a reflection of your own character.
by A verified traveler
Posted 26 Oct 2023
There were people attempting to enter my room at different times and the staff had some thieves. I used to order food from outside and they charged me 14000 saying I bought food at their restaurant.
Comment from Hotel Management
31 Oct 2023 by S N, Hotel Management
This is not true unfortunately. Kindly seek help as any time the housekeeper tried to clean for you, you did not allow them and your safety was always a priority and concern for the hotel.
by A verified traveler
Posted 25 Oct 2023
Comment from Hotel Management
15 Nov 2023 by Suzan N, Hotel Management
Thank you for staying with us. we loved hosting you. We would love to see you again
by A verified traveler
Posted 18 Oct 2023
Very convenient for a one night stay after a long flight from UK. We were very satisfied with the service and helpful staff and the room was spacious and clean for an affordable price. However, we were very warm in the room at night as no fan or air con and bathroom was in need of renovation.
Comment from Hotel Management
15 Nov 2023 by Suzan N, Hotel Management
Thank you for staying with us and for the feedback. We have fans that we provide on request. Be sure to ask and communicate with the reception for such needs.
by A verified traveler
Posted 14 Oct 2023
Great place to stay
Comment from Hotel Management
22 Nov 2023 by FM, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.
