Ratings based on 59 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Summerville SC
Posted 22 Apr 2020 on Orbitz
On the third night I was out on the hotel's balcony, looking into the mountains. Eventually I got up from a chair an leaned on the wooden railing of the balcony. Almost immediately the railing gave way and I fell down about nine feet with it over a sharp
concrete ledge onto the concrete walkway. After laying there helpless in excruciating chest pain I could not find my cell phone to call for help.
After over one hour later the only other hotel guest came home and tried to help me up. My hip and chest were hurting terribly so we decided he would drive me to the ER in the next town, Silva, NC.
There they found three broken ribs and severely bruised hip.
After finally getting home a week later I retained an attorney to sue for damages and pain and suffering. It took almost a year for my ribs to heal and my hip was now found to be one inch out of alignment, making it painful and hard for me to walk. This took again several months of physical therapy to correct.
By the way, the aforementioned balcony railing consisted of old rotten wood, held together only by the paint on it.
Why did I wait three years to inform you? Since it was under litigation I was not allowed to talk about the case. Now I have just been informed by my attorney that the owners of Jarrett House hotel have filed for bankruptcy some time ago and never even carried liability insurance.
I sincerely hope that you take this hotel off of your booking list. Please contact me if you need further information.
by A verified traveler
Posted 25 Nov 2018
by A verified traveler
Posted 2 Nov 2018 on Hotels
Comment from Hotel Management
5 Nov 2018 by Shaina, Hotel Management
hope you enjoyed your stay !! Look forward to seeing you again..
by A verified traveler
Not what it used to be, but will it be again?
Posted 29 Oct 2018 on HotelsWe have stayed at the Jarrett House many times in the past and have had very good experiences. However, this time was very disappointing. We understand the hotel is under new ownership, so I want to give them a bit of grace. I suspect the previous owner had let the place run down, and maybe disposed of a lot of furnishings. It's probably a very expensive property, so money may not be there yet to properly fix and furnish -- yet. The room we had was bare-bones, the bathroom was utilitarian, and the overall condition is in desperate need of upgrade. The place was reasonably clean, just old and barren. The nice, homey, front dining room has been changed to into a sitting parlor (unfortunate). The dining room was moved to the windowless back room (bad move) with "church retreat camp" decor (awful). Breakfast seems to have come from cans. Honestly, this place could be a real gem again if it were closed for a year and properly renovated with a historic preservationist architect in charge -- with a lot of money. So, I want to give the new owners a bit of grace and chance to get things together. But, one needs business to raise money to put back into the business. I wish them the best of luck, but it's going to need a lot of intentional effort and polish to step back up to the heritage and expectations folks have had of the Jarrett House. The location is great!
Comment from Hotel Management
2 Nov 2018 by Shaina, Hotel Management
Thank you for your feed back. When we purchased the Jarrett House a lot had been changed/renovated from the original way by the owners who had it before us. We are working very hard to try and restore the ORIGINAL Jarrett House. As this is a struggle due to age and not wanting to take the old away, we do hope you give us another chance. It will probably take some time to get everything back right and in its original form, sorry for any inconvenience this problem may have caused you.
by A verified traveler
Posted 28 Oct 2018
There was no hot water to shower!! I was told the bed would be a queen and it was a full.
Comment from Hotel Management
30 Oct 2018 by shaina, Hotel Management
im sorry you may have experienced this problem, although we have checked every room very well to ensure there is hot water. as the hotel itself is very old it does take some time for our water to warm.
by A verified traveler
Needs to be updated.
Posted 27 Oct 2018 on HotelsNeeds to be updated. Carpet was dirty with stains. Wife and I slept in clothes. Did not want anything to touch us. Beakfast was cold. People were nice.
Comment from Hotel Management
28 Oct 2018 by shaina, Hotel Management
im very sorry you experienced this problem. The cleanliness of our hotel is very important to us. we will be checking into this issue.
by A verified traveler from Charlotte
Posted 27 Oct 2018
It is an old hotel with some charm. But it is clearly in some distress. It just costs a lot to maintain such a property. Some examples, include routine maintenance problems (light bulbs burned out, smoke detector beeping), infrastructure challenges (heats with portable heaters in the room), old or cheap mattresses, etc. NIce people that are trying, but I am fearful for its longevity.
Comment from Hotel Management
5 Nov 2018 by Shaina, Hotel Management
We are trying our best to bring the Jarrett House back to its original setting. I really hope you will give us another shot and let us show that we can and will restore the Jarrett House to the best of our ability !!
by A verified traveler
Posted 26 Oct 2018
Comment from Hotel Management
27 Oct 2018 by Shaina, Hotel Management
Thank You for the review. We hope you come back to see us very soon!!
by A verified traveler from Atlanta
Essentially comfortable room, historical hotel.
Posted 21 Oct 2018 on HotelsThis hotel is 129 years old, so you can't expect much. The bed was comfortable, the room was dark enough for me to sleep in. If anyone stays in an adjacent room, you will be able to hear everything they say (or do.) It's right on mainstreet in Dillsboro, great location to enjoy the town.
Comment from Hotel Management
22 Oct 2018 by Shaina, Hotel Management
Glad you enjoyed your stay, hope to see you again soon.
by A verified traveler from Fayetteville NC
Posted 10 Oct 2018
A safe and secure room is about all you are going to get. No TV, some building code issue.
Comment from Hotel Management
25 Oct 2018 by Shaina, Hotel Management
I apologize about the issues you encountered. We do not have televisions in the room to due it being a historical hotel. we try and keep everything as old as possible. they didn't have television is the 1800's so we are trying not to put them in the rooms. but we do provide a television down stairs in our sitting lobby that all guest are welcome to at any time. sorry for any inconvenience this may have caused you.
