Ratings based on 337 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
The room smelled like urine and the floors were not cleaned. Lots of human hair on the floor in the bathroom and the floor in the room had crumbs. We needed a place last minute so we took what we could get. It served it's purpose but I would not walk around without shoes.
Even the hallway floors were dirty. Looks like it hadn't been vacuumed all week.
Comment from Hotel Management
23 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
by A verified traveler
Posted 14 Sep 2024
Room had a terrible odor, hairs on carpet and in the sheets.
Comment from Hotel Management
16 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,We regret the inconvenience for your recent. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 8 Sep 2024
Solid place to stay in the area. I'd stay again
Comment from Hotel Management
9 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.
by A verified traveler
Posted 6 Sep 2024
Was a decent stay and the area is obviously beautiful.
Comment from Hotel Management
9 Sep 2024 by Sophia CSR, Hotel Management
Hi Jessica,Providing a serene and pristine environment for our guests is one of our top priorities, and we are thrilled that we were able to meet your expectations. Your feedback motivates us to continue delivering exceptional experiences to all our guests. We truly appreciate your patronage and hope to welcome you back soon.
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
2 Sep 2024 by Sophia CSR, Hotel Management
Hi Josh,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
2 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!
by A verified traveler
Posted 19 Aug 2024
Great stay! Thank you!
Comment from Hotel Management
20 Aug 2024 by Sophia CSR, Hotel Management
Hi Vincent,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
by A verified traveler
Posted 18 Aug 2024
When we checked in, the person at the desk didn't speak English very well and it took about 20 minutes to check in because of the language barrier. A second person came along that also didn't speak clear English and it was a little frustrating when they asked me questions and I couldn't answer. Once everything got settled and we got into our room, it had a bad smell in the room, very unfresh and stale. I am a bit anxious about dirty beds and sheets, etc. so I pulled the sheets back on the bed and there were so many hairs on both beds in the room that I was literally sick to my stomach. Long hairs, short hairs, different colors; I immediately went back downstairs to ask for clean sheets or a new room and they did give us a new room which also had a hair in one of the beds but was better than the previous room, so we took it. The next morning I went downstairs to get a water from the "gift shop" and I asked them to bill it to my room but she said she couldn't, but then had trouble trying to charge me for it. It took more than five minutes just to buy a bottle of water. The breakfast was mediocre at best; the biscuits were dry and hard, the waffle mix tasted bad, my friend didn't have a shower curtain in her room and her towels were dirty (not stained). I could not wait to get out of this hotel.
Comment from Hotel Management
20 Aug 2024 by Sophia CSR, Hotel Management
Dear Guest,I’m very sorry to hear about the difficulties you experienced during your stay. Your feedback is invaluable, and I assure you that we will address these concerns with our team to improve our services. Thank you for bringing these issues to our attention, and I hope we can offer you a much better experience in the future.
by A verified traveler
Posted 13 Aug 2024
The hotel was good and reasonably priced. The hallways could use some vacuuming, it seems like they don't get cleaned very often. I would also suggest washing the floors in the rooms. I had to wipe up something from the floor in the room and the wash cloth was brown...ugh. I kept my shoes on the entire time.
Beds were comfortable and room was updated.
Comment from Hotel Management
14 Aug 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your experience. We're glad you found the hotel to be a good value and enjoyed the comfortable beds and updated room. We appreciate your feedback on the cleanliness of the hallways and floors and will address these concerns with our housekeeping team. Your input helps us improve, and we hope to provide a better experience on your next visit.
by A verified traveler
Posted 12 Aug 2024
Once the overwhelming smell of air freshener faded, the odor of pet urine was literally intolerable. The floor was so dirty, it was actually sticky, I suspect of pet urine spread all over the floor but not cleaned. I wiped the floor with a hand towel and it was so soiled after one sweep with my hand that it became black with much and I almost lost my stomach. It was a short stay and we weren't in the room much due to the filth so I did not complain until checkout.
Comment from Hotel Management
12 Aug 2024 by Sophia CSR, Hotel Management
Dear Guest,I’m deeply sorry to hear about the condition of your room. This is not the standard we strive for, and I sincerely apologize for the issues with cleanliness and odour. We will address these concerns with our team immediately to ensure a thorough review and improvement. Thank you for bringing this to our attention, and if you have any further details or need assistance, please feel free to reach out directly.
