Ratings based on 6 Verified Reviews

3.8 out of 5
3.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

3 Star hotel -but staff helpful. Reasonable value.

Posted 8 Mar 2024 on Hotels
Typically as expected inline with similar 3* hotels in Sylhet Town. Room with double bed was fine clean and reasonable but no natural light as windows blocked by wall/adjacent building. Bathroom needs an upgrade as poor quality. Be sure to insist on room with town view. Dining facilities fine and staff helpful over generous buffet breakfast (included) Roof terrace/pool disappointing and urgently needs an upgrade to look smart and attractive. Housekeeping staff very helpful and courteous. Overall a fair price for a reasonable stay. Would consider a future stay here.
Comment from Hotel Management
9 Mar 2024 by Rahat, Hotel Management
We sincerely appreciate you taking the time to share your feedback regarding your recent stay with us. We genuinely apologize for any inconvenience you may have experienced and hope to welcome you back to our hotel in the future.Warm RegardsNazatul RahatFront Office ExecutiveHotel Star Pacific
5 out of 5
by A verified traveler

The best and only place to stay in Sylhet!

Posted 9 Jun 2022 on Hotels
I had to write this review and give credit where it is due...Took over 100 pictures lol World class extraordinary experience. Hotel facilities: Exceptional deserves 5* the rooftop pool and views are the best in the city. Rooms were spacious and serviced everyday. The food was amazing! Restaurant and food: Wide selection of world cuisine that is delicious to the point we ate half our meals at the hotel at super low cost. The breakfast is pretty good too standard stuff but the dining menu is delicious. They also have a cafe that has all the hot and cold drinks you would order at Star Bucks! Staff and service: The best service I have ever had the pleasure of having. Excellent. They constantly went above and beyond for us like getting scales then weighing our luggage for us. Location: Centrally located 5-10 mins to anywhere in the city bang in the middle and on the road that takes you straight to the airport. All the staff were amazing: Special shout out to... Istiak Nahir, Manager Ripon Ahmed, Supervisor Saidul Islam, Swimming pool attendant Amir Ali, Garden Attendant
Comment from Hotel Management
10 Mar 2024 by RegardsNazatul RahatFront Office ExecutiveHotel St, Hotel Management
Thank you very much for your valuable comments to share your feedback regarding your recent stay with us. Hope welcome you back to our hotel in the future.Warm Regards,
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Mar 2022 on Orbitz
4 out of 5
by A verified traveler

Posted 20 Mar 2020 on Lastminute
Comment from Hotel Management
26 Mar 2020 by Mr.Joy Deb,Front Desk Executive, Hotel Management
Thanks for your great comment regarding our Hotel.we are renovating the whole properties and will find a very good refurbished rooms,banquet hall as well as an attractive restaurant with delicious multi-cuisines for our valued guests .You all are most welcome at our properties.
5 out of 5
by A verified traveler

Posted 13 Feb 2020
Good buffet. Nice pool comfy beds. Big pillows. 3 pin UK socket as standard. Considering what was available in the area it’s miles better than other places. Would recommend
Comment from Hotel Management
20 Feb 2020 by Mr.Joy Deb,Front desk Executive., Hotel Management
Thank you very much for nice note about our hotel.we are renovating the whole properties as per customer expectation.Hopefully you will find more good rooms at your next stay.Once again many many thanks for good comments.
1 out of 5
by A verified traveler from Bangladesh

Posted 26 Oct 2019
They are not one in words and deeds. No tea starved , no hot water Cathleen served .not clean room ,not duration iron etc.
Comment from Hotel Management
27 Oct 2019 by Mohammad Zakir Hossain, Hotel Management
Thank you very much to have time to give us great note regarding our service.we consider,guest feedback is very valued to improve the overall services particularly the mentioned areas.We make sure,next time everything will be perfect for Expedia Group guests and all other guests, We look forward to receive more reviews in future. Thank you to Mr. Maqbul sir for review.