Ratings based on 193 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
It’s a chat house my room smells like mould no soap in the bathroom to wash your hand and my fridge didn’t work and the place is full of junkies when walk through the hall I can smell was pot I checked out a day early with no refund that’s how fuked up this is
by A verified traveler
Posted 30 Dec 2024
Bathroom need to be cleaner a less stuffy. A bath mat and hand towel would have been nice. Room comfortable and bed nice and clean. Floor could have been cleaner. Love having iron and tea facility which could be a bit better stocked. Reception staff really lovely and helpful.
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
24 Dec 2024 by villawood hotel, Hotel Management
dear veisinia,thank you for your reviewking regardsvillawood management
by A verified traveler
Posted 9 Dec 2024
The condition of the shared bathrooms was dreadful/ poorly maintained/ cleaned. Mugs and sheets in our room were dirty.
Comment from Hotel Management
12 Dec 2024 by villawood, Hotel Management
dear jennifer,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Upon reviewing your comments We understand that this may not have met your expectations, and also sorry for the cleanliness and service concerns you raised, we will investigate this and we will address these areas to ensure a better experience for future guests.warm regardsvillawood management
by A verified traveler
Posted 17 Nov 2024
Freedom
Comment from Hotel Management
21 Nov 2024 by villawood hotel, Hotel Management
dear jesus,Thank you so much for your positive review! We're thrilled to hear that you had a great experience during your stay. We appreciate your feedback and are glad that we met most of your expectations. If there's anything specific that we can improve to make your next visit a 5-star experience, please feel free to let us know. We look forward to welcoming you back soon!kind regards villawood management
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by villawood managment, Hotel Management
Dear samirThank you so much for taking the time to share your experience with usWarm regards,villawood management
by A verified traveler
Posted 12 Nov 2024
It was okay to stay at and the room was fine but definitely due for an upgrade. Mattresses need some replacing as the springs were felt all night long
Comment from Hotel Management
12 Nov 2024 by villawood hotel, Hotel Management
Dear Alyza,Thank you for taking the time to share your thoughts with us. We're glad to hear that overall, your stay was okay and that the room met your needs. However, we truly appreciate your honest feedback regarding the mattress. We sincerely apologize for the discomfort you experienced with the springs – we understand how important a restful sleep is, and we regret that this affected your stay.Please know that we're in the process of evaluating and upgrading our accommodations, including the mattresses, to ensure they provide a more comfortable experience for our guests. Your feedback is invaluable as we continue to make improvements.We hope to have the opportunity to welcome you back in the future and provide a more comfortable stay. Thank you again for bringing this to our attention.Warm regards,villawood management
by A verified traveler
Posted 27 Oct 2024
Very nice comfortable staff were great would love to visit again
Comment from Hotel Management
31 Oct 2024 by villawood management, Hotel Management
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us, and we truly appreciate you taking the time to share it. Your feedback means a lot to our team, and it motivates us to keep providing excellent service. We look forward to serving you again soon!
by A verified traveler
Posted 25 Oct 2024
The staff were lovely at check in, but clearly the cleaning and maintenance is under staffed, because both the female toilets were blocked, showers dirty, the hot water wasn't working properly so I had a cold shower. It's also very noisy.Stay there if you'd like to traumatise yourself...
Comment from Hotel Management
31 Oct 2024 by villawood management, Hotel Management
dear cybele,Thank you for sharing your feedback with us. We’re glad to hear that our check-in staff made a good impression, but we sincerely apologize for the issues you encountered with cleanliness, maintenance, and noise. It’s clear that we fell short of our usual standards, and we take your comments very seriously. Our team is already working to address the staffing and maintenance concerns, and we’ll be reviewing our processes to prevent similar experiences in the future. We appreciate your patience and hope you’ll consider giving us another chance to make it right.warm regardsvillawood management
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
23 Oct 2024 by villawood management, Hotel Management
Dear patrick,Thank you so much for your wonderful 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your feedback inspires our team to continue providing the best service possible.We look forward to serving you again soon!Best regards,villawood management
