Ratings based on 940 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Just over the bridge-a reasonable walk into town
Comment from Hotel Management
19 Nov 2024 by Carol Abad | Front Office Manager, Hotel Management
Dear Paul,Thank you for your review and for highlighting our convenient location just over the bridge. Our hotel offers the great option of a scenic walk through the Harbour Bridge, allowing you to reach the Opera House in around 30 minutes! With the train station, ferries, and bus stops nearby, as well as a quiet area filled with restaurant options during the week, we hope our location added to the enjoyment of your stay.We look forward to welcoming you back for another memorable visit!
by A verified traveler
Posted 18 Nov 2024
We could hear the train noise and the room shook every time a train came under the building. Very hard to sleep.
Comment from Hotel Management
19 Nov 2024 by Carol Abad | Front Office Manager, Hotel Management
Dear Stephanie,Thank you for sharing your experience with us. I’m truly sorry to hear about the disturbances caused by the train noise during your stay. We understand how important a peaceful night’s sleep is, and I apologize that we fell short in this regard.For future visits, please let us know in advance, and we’ll ensure to assign a room on a higher floor or in a quieter area of the hotel. Your feedback is valuable, and we will continue to explore ways to minimize the impact of external noise.We hope you’ll give us another chance to provide a more comfortable stay!
by A verified traveler
Posted 17 Nov 2024
Good property nice stay and an amazing view of the harbour
Comment from Hotel Management
18 Nov 2024 by Carol Abad | Front Office Manager, Hotel Management
Dear Rajesh,Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed your stay and the amazing harbour views. We hope to have the pleasure of welcoming you back for an even better experience next time!
by A verified traveler
Posted 16 Nov 2024
It's good for a short stay. The bathroom is tiny. No free breakfast. Restaurant on-site. We had a good city view but it's not a reason to stay. Buy if you like the location near train station.
Comment from Hotel Management
17 Nov 2024 by Carol Abad | Front Office Manager, Hotel Management
Dear Roman Michael,Thank you for taking the time to share your feedback. We're glad to hear you found our location near the train station convenient and enjoyed the city view from your room. We understand that a compact bathroom and the absence of complimentary breakfast may not be ideal for everyone. Your comments help us identify areas for improvement to enhance our guests' experiences. We hope to have the chance to welcome you again in the future.
by A verified traveler
Posted 14 Nov 2024
Perfect
Comment from Hotel Management
17 Nov 2024 by Carol Abad | Front Office Manager, Hotel Management
Dear Kabiraj,Thank you for your fantastic review! We're so pleased to hear you found your stay perfect. We appreciate your support and look forward to welcoming you back in the near future.
by A verified traveler
Posted 14 Nov 2024
Lovely friendly staff.
Comment from Hotel Management
17 Nov 2024 by Carol Abad | Front Office Manager, Hotel Management
Dear Amanda,Thank you for your kind words! We’re so pleased to hear you found our team to be lovely and friendly. Providing warm and welcoming service is what we strive for. We hope to see you again soon!
by A verified traveler from North Vancouver
Posted 14 Nov 2024
The breakfast is so expensive and limited items.
Comment from Hotel Management
17 Nov 2024 by Carol Abad | Front Office Manager, Hotel Management
Dear Majid,Thank you for sharing your feedback. We’re surprised to hear your comments about the breakfast, as we strive to offer a wide variety of fresh and seasonal options to suit all tastes, all at a very competitive rate of 28 when prebooked the day before. Our full buffet includes a range of hot dishes, fresh pastries, fruits, cereals, and barista-made coffee, with additional items that vary depending on the season to ensure quality and variety.Our chefs are also always happy to accommodate special requests. Whether it’s preparing a specific dish or customizing something to your liking, they are dedicated to providing a personalized and enjoyable dining experience for every guest. Please don’t hesitate to let our team know if there’s anything you’d like that isn’t already available.We value your input and hope to have the opportunity to welcome you back for an even better experience in the future.
by A verified traveler
Posted 14 Nov 2024
Great location, easy access to North Sydney station. Nice area surrounding the property and rooms were clean.
Comment from Hotel Management
17 Nov 2024 by Carol Abad | Front Office Manager, Hotel Management
Dear Jacob,Thank you for your glowing review! We’re thrilled you enjoyed our location, easy access to North Sydney Station, and the clean rooms. We’re glad you appreciated the surrounding area as well. It was a pleasure having you, and we hope to welcome you back soon!
by A verified traveler
Posted 13 Nov 2024
I found the feng shui of the property unusual. The front of the hotel is to the side, so when you walk up the steps from Blue street, you come in the back of the hotel.
It would be preferable to have Reception there, rather than an unguided walk around the side of the hotel
Comment from Hotel Management
17 Nov 2024 by Carol Abad | Front Office Manager, Hotel Management
Dear Robin,Thank you for your thoughtful feedback. We're glad you enjoyed your stay overall, though we understand the feng shui and layout of the property may have been a bit unexpected. Your suggestion about the reception area is appreciated, and we’ll keep it in mind for future improvements. We hope to welcome you back again soon!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Carol Abad | Front Office Manager, Hotel Management
Dear Shaun,Thank you for the perfect rating and for choosing to stay with us! We’re delighted to know you had an enjoyable visit and that we could meet your expectations. We look forward to welcoming you back for another excellent stay!
