Ratings based on 1,837 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from South croydon
Posted 21 Nov 2024
Great place to stay about 8mins to train station
by A verified traveler
Posted 18 Nov 2024
Close to the airport and easy to catch public transportation to downtown.
Comment from Hotel Management
19 Nov 2024 by Natalia | Duty Manager, Hotel Management
Dear Philip,Thank you for your positive rating! We're glad to know you had a good experience with us.We look forward to welcoming you back!Kind Regards,Natalia Demczuk Duty Manager
by A verified traveler
Posted 17 Nov 2024
Great place to stay, especially for connecting to airport.
Comment from Hotel Management
18 Nov 2024 by Natalia | Duty Manager, Hotel Management
Dear Rachel,Thank you for your positive feedback! We're glad to hear you enjoyed your stay with us and hope to welcome you back again soon!Kind Regards,Natalia Demczuk Duty Manager
by A verified traveler
Posted 17 Nov 2024
Good
Comment from Hotel Management
18 Nov 2024 by Natalia | Duty Manager, Hotel Management
Dear Lyn,Thank you for your positive feedback! We're glad to hear you enjoyed your stay with us and hope to welcome you back again soon!Kind Regards,Natalia Demczuk Duty Manager
by A verified traveler
Posted 17 Nov 2024
Average
Comment from Hotel Management
18 Nov 2024 by Anngrace Tom | Duty Manager, Hotel Management
Dear Odelaffi,Thank you for sharing your feedback. We're sorry that your experience didn't fully meet your expectations. We hope to have the opportunity to provide a better stay for you in the future.We look forward to welcoming you back!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Marina | Duty Manager, Hotel Management
Dear Momoko,Thank you for your positive rating! We look forward to welcoming you back!Warm Regards,
by A verified traveler
Posted 13 Nov 2024
Location id good for transit passengers
Comment from Hotel Management
14 Nov 2024 by Marina | Duty Manager, Hotel Management
Dear Odelaffi,Thank you for your feedback! We're glad to hear the location was convenient for your transit needs. We look forward to welcoming you back!Warm Regards,
by A verified traveler
Posted 11 Nov 2024
Perfect location for the airport
Comment from Hotel Management
12 Nov 2024 by Natalia | Duty Manager, Hotel Management
Dear Shaun,Thank you for your feedback! We're glad to hear that the location was perfect for your airport needs. We look forward to welcoming you back!Kind Regards,Natalia Demczuk Duty Manager
by A verified traveler
Posted 9 Nov 2024
Great stay the night before our early flight out of Sydney. Lovely room and dinner and breakfast both at the hotel were delicious
Comment from Hotel Management
10 Nov 2024 by Natalia | Duty Manager, Hotel Management
Dear Annalise,Thank you for your wonderful feedback! We're happy that you enjoyed your stay, as well as the dinner and breakfast. We hope to welcome you back the next time you're in Sydney!Kind Regards,Natalia Demczuk Duty Manager
by A verified traveler
Posted 8 Nov 2024
This property was really disappointing. Being honest my expectations from the Travel Lodge Brand are higher. Upon my arrival the staff weren’t very friendly considering I arrived from overseas. The hallway outside my room had dirty plates left along with dirty sheets left in the hallway. There was no sign of any cleaning staff on the Sunday when I arrived. The room itself was small and the air-conditioning didn’t work. The bathroom door handle bangs on the shower glass and the risk of the glass breaking is dangerous. The room does not offer any water or any softdrinks to purchase. The cafe/restaurant was closed. Overall the bed was comfy and is handy for the domestic airport.
Comment from Hotel Management
10 Nov 2024 by Natalia | Duty Manager, Hotel Management
Dear Nicholas,We're sorry to hear that your stay did not meet your expectations. We take your concerns seriously, particularly regarding cleanliness and the air conditioning. It’s great to hear that you found the bed comfortable and convenient for airport access. We'll make sure to address these issues with our team to improve our services and hope you'll give us another chance in the future.Kind Regards,Natalia Demczuk Duty Manager
