Ratings based on 687 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
We arrived Christmas Eve after travelling for 4 hours and was told we did not have a booking despite having an email confirmation and an email from the property a few days earlier to confirm. After a very long time and phone calls we were given an apartment that was fine except we had to use a sofa bed (originally booked two singles). The room was not serviced in any way during the 4 days and when I advised this to reception, I basically was given a shrug in response, Very disappointing for a very expensive Christmas stay.
by A verified traveler
Posted 21 Dec 2024
Great location! Very spacious
Comment from Hotel Management
30 Dec 2024 by EH, Hotel Management
Dear BeatriceThank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that you enjoyed our convenient location and found the accommodations spacious.Your positive feedback motivates us to continue delivering a welcoming and comfortable experience for our guests. Should your travels bring you back to Chatswood, we’d be thrilled to host you again.Kind regards,The Sebel Chatswood
by A verified traveler
Posted 10 Dec 2024
We enjoy our stay in Sebel Chatswood. Very close to everything very Convenient. Just a stuggle to open the door.
Comment from Hotel Management
17 Dec 2024 by EH, Hotel Management
Dear Edgar,Thank you for taking the time to share your feedback about your recent stay at The Sebel Chatswood. We're delighted to hear that you enjoyed your stay and found our location convenient.We apologize for the difficulty you experienced with the door. We will look into this issue to ensure it doesn’t inconvenience future guests.We appreciate your support and look forward to welcoming you back for an even smoother experience next time.Warm regards,The Sebel Chatswood
by A verified traveler
Posted 1 Oct 2024 on Wotif
The apartment was very spacious and clean. Washing machine smelled funny, so didn’t use it.
Comment from Hotel Management
2 Oct 2024 by EH, Hotel Management
Dear Ursela,Thank you for taking the time to share your experience with us. We're glad to hear that you found the apartment spacious and clean, as we strive to provide a comfortable stay for our guests.We apologize for the issue with the washing machine. Your feedback is important, and we will have our housekeeping team address this promptly to ensure it doesn't affect future stays.We appreciate your review and hope to welcome you back for an even better experience next time.Best regards,The Sebel Chatswood
by A verified traveler
Posted 27 Sep 2024 on Wotif
Stayed here before and I would stay again however was disappointed the TV was not a smart TV and no TV in main room for parents escape.
Comment from Hotel Management
28 Sep 2024 by EH, Hotel Management
Dear StevenThank you for sharing your feedback and for choosing to stay with us again. We're glad to hear you would return, but we apologize for the disappointment regarding the lack of a smart TV and no TV in the main room. We understand how important it is to have those comforts during your stay, and we will consider your feedback as we look to improve our amenities.We appreciate your loyalty and look forward to welcoming you back in the future with an enhanced experience.Best regards,The Sebel Chatswood
by A verified traveler
Posted 20 Sep 2024 on Wotif
Kids loved the pool and spa...it was the reasin we booked there. I think charging an extra $30 after paying over $500 a night was a bit much...it should be free parking for your stay.
Comment from Hotel Management
28 Sep 2024 by EH, Hotel Management
Dear RebeccaThank you for your review. We're thrilled to hear that your kids enjoyed the pool and spa—it’s wonderful to know that these amenities made your stay enjoyable.We appreciate your feedback regarding the parking fee, and we understand how this can be frustrating after paying a significant amount for your stay. Your input will be shared with our management team as we continuously review our guest services and policies.Thank you again for choosing to stay with us, and we hope to welcome you back for another enjoyable visit.Best regards,The Sebel Chatswood
by A verified traveler
Posted 19 Sep 2024
Great location as you are just across the road from Westfield and next door to Mandarin Centre. Everything is just at your doorsteps. Very close to Chatswood station as well. The hotel itself is a bit rundown but the sheets and towels are clean. We got a city view room and we could see fireworks from Darling Harbour on Saturday night. The only downside is they only do housekeeping if you stay for 7 nights or more. Overall will definitely book again when we visit Sydney next time.
Comment from Hotel Management
28 Sep 2024 by EH, Hotel Management
Dear Felicia,Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed our prime location near Westfield, the Mandarin Centre, and Chatswood Station, as well as the stunning city view and Saturday night fireworks.We appreciate your understanding regarding our housekeeping policy and will take your feedback into account. It’s great to know that despite the property feeling a bit rundown, you found the sheets and towels clean, and that you’re planning to stay with us again on your next visit to Sydney.We look forward to welcoming you back for another enjoyable stay!Best regards,The Sebel Chatswood
by A verified traveler
Posted 26 Aug 2024 on Wotif
This property is disgusting! Dirty beyond! Mould, filthy kitchen, filthy floors, dirty dirty walls, stained linen.... just disgusting!
Comment from Hotel Management
31 Aug 2024 by EH, Hotel Management
Dear Magdalena,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the condition of the property during your stay. This is far from the standard of cleanliness and comfort we aim to provide our guests, and we sincerely apologize for the shortcomings you experienced.Your comments regarding the mould, kitchen, floors, walls, and linen are very concerning. Please be assured that we take these issues very seriously. We have already initiated an immediate review of our housekeeping procedures and will be addressing each of the areas you mentioned with our team to prevent this from happening again.Once again, I apologize for the disappointment and inconvenience caused. Your satisfaction is important to us, and we hope to have the chance to welcome you back in the future under better circumstances.Warm regards,The Sebel Chatswood
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
30 Jul 2024 by EH, Hotel Management
Dear Ken, We very much appreciate your comments regarding your stay at the The Sebel Sydney Chatswood. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Chatswood
by A verified traveler
Posted 24 Jul 2024
Facility maintenance and cleansing services is not as good as expected.
Comment from Hotel Management
27 Jul 2024 by EH, Hotel Management
Dear Yu YoungThank you for taking the time to share your feedback regarding your recent stay. I’m sorry to hear that our facility maintenance and cleaning services did not meet your expectations.We strive to provide a high standard of cleanliness and upkeep for all our guests, and I regret that we fell short in this instance. Your comments have been noted, and I have already shared them with our maintenance and housekeeping teams to address these issues promptly.We value your feedback as it helps us improve our services. I hope you will consider giving us another opportunity to offer you a better experience in the future.Thank you for your understanding and for staying with us.Best regards,The Sebel Chatswood
