Ratings based on 717 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Food was exceptional. View spectacular, make sure you get a room overlooking the valley and not the road front as there is major noisy construction going on. Staff were outstanding and so friendly. Highly recommend nearby Blackheath village for cafes and shopping.
Comment from Hotel Management
31 Oct 2024 by Stella, Hotel Management
Thank you for your fantastic feedback! We're delighted to hear you enjoyed the exceptional food and spectacular views from your room. We appreciate your advice about choosing a valley view room to avoid the noise from nearby construction. It’s great to know our staff made a positive impression, and we’re glad you enjoyed exploring Blackheath village as well. Thank you for your recommendation, and we hope to welcome you back soon!
by A verified traveler
Posted 22 Oct 2024
A high quality property but lacking in some of the practical aspects in rooms.
Comment from Hotel Management
25 Oct 2024 by Stella, Hotel Management
Thank you for your feedback! We’re pleased to hear you consider our property high quality. We value your comments regarding the practical aspects of the rooms and will take your insights into consideration as we strive to enhance our guests' experience.If you have any specific suggestions on how we can improve, please feel free to share. We hope to welcome you back for an even better stay in the future!
by A verified traveler
Posted 17 Oct 2024
Nice
Comment from Hotel Management
18 Oct 2024 by Stella, Hotel Management
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a wonderful experience. Your support means the world to us, and we look forward to serving you again soon!
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Stella, Hotel Management
Thank you for the 4-star rating! We’re happy to hear you had a great experience overall. If you have any specific feedback on how we can improve, we’d love to hear it. We hope to see you again soon!
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Stella, Hotel Management
Thank you for your rating! We appreciate your support and hope to address any areas for improvement. We look forward to welcoming you back for an even better experience!
by A verified traveler
Posted 14 Sep 2024
The historical aspect of the property was lovely. However, there is no lift in the hotel, so if you have dodgy knees etc try and get a low floor room.
Whilst our room had a lovely view, the room was dirty. The sheet on our bed had dirt, black hair and other stuff on it. When we showed reception the photo they we not interested. Had wanted to stay there for years. Wouldn’t again.
Comment from Hotel Management
19 Sep 2024 by Stella, Hotel Management
Thank you for your feedback. We’re glad you appreciated the historical charm of the property, but we sincerely apologize for the cleanliness issues you encountered. This is not the standard we strive for, and we take your concerns seriously. We also want to mention that we do have lifts in our Delmonte wing for added convenience. We regret that the response from our team did not meet your expectations. Your comments will help us improve, and we hope you’ll consider giving us another chance in the future.
by A verified traveler
Posted 15 Aug 2024 on Wotif
Avoid unless you want to be ripped off.
Comment from Hotel Management
26 Aug 2024 by Stella, Hotel Management
Thank you for your feedback. I’m sorry to hear that you felt you were not getting value for your money. We strive to provide a great experience for all our guests, and it’s disappointing to learn that we didn’t meet your expectations. Your comments are important to us, and we will use them to review and improve our services. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Anita in katoomba
Posted 12 Aug 2024 on HotelsComment from Hotel Management
23 Aug 2024 by Stella, Hotel Management
Thank you for the perfect 10 out of 10 rating! We’re thrilled to hear that you had an outstanding experience with us.Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another exceptional stay.
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Stella, Hotel Management
We thank you so much for your recent visit and for your rating. If there is anything you wish to comment on, please feel free to do so! We hope to welcome you soon!
by A verified traveler
Posted 31 Jul 2024
Great place to stay for a relaxed getaway. You can read by the fire, enjoy the amazing views or eat and drink excellent food and wines. The staff are helpful and professional.
Comment from Hotel Management
5 Aug 2024 by Stella, Hotel Management
Thank you for your kind words! We’re thrilled to hear you enjoyed the relaxed atmosphere, stunning views, and excellent food and wines. It’s great to know our staff contributed to your positive experience. We look forward to welcoming you back for another getaway!
