Ratings based on 1,213 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Amazing location for my 6 night blitz in Sydney.
I was able to walk everywhere I wanted to tour.
I only needed transit to get to the airport and that was a breeze even with rolling luggage.
The staff were very helpful to me and I appreciated their professionalism.
Thank you
by A verified traveler from Chilliwack
Posted 20 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Excellent position with a great view, convenient to the downtown and Rocks areas, lots of dining, easy to walk everywhere, convenient to transport.
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 17 Nov 2024
The location is fantastic! My favorite part of the city. Walking distance to the port for cruises. Breakfast was wonderful. View from rooftop patio is breathtaking.
Comment from Hotel Management
18 Nov 2024 by Francesca, Hotel Management
Thank you for sharing your experience and look forward to welcoming you again in the future!
by A verified traveler
Posted 16 Nov 2024
Roof top pool and view good
Comment from Hotel Management
18 Nov 2024 by Francesca, Hotel Management
Thank you for sharing your experience and look forward to welcoming you again in the future!
by A verified traveler
Posted 15 Nov 2024
Hotel was very basic and requiring an update and renovation. Staff not overly friendly or accommodating. Lift does not access all floors so you have to drag your bag either up or down stairs. Would not wish to stay here again.
Comment from Hotel Management
18 Nov 2024 by Francesca, Hotel Management
Thank you for sharing your experience and whilst challenging to read that you didn't enjoy your stay in its entirety, I have passed your comments on to management.
by A verified traveler
Posted 15 Nov 2024
Location and staff wonderful.
Property decor is dated. Carpets need replacing urgently, saw a number of older persons nearly fall after tripping on the uneven surface. Room was showing evidence of needing a very good clean. Dusty, dirty and mould. Evidence of previous guests evident in bathroom, doubt it's been cleaned in a while.
Overall very disappointed and not sure how this motel has received 4 stars. For the money paid it was not great value for money, owner needs to spend some money here.
Except for the location and staff.
Comment from Hotel Management
18 Nov 2024 by Francesca, Hotel Management
Thank you for sharing your experience and whilst challenging to read that you didn't enjoy your stay in its entirety, I have passed your comments on to management.
by A verified traveler from Albourne
Posted 15 Nov 2024
I can’t help but think that this hotel rest on its location. The rooms are tired and certainly mine was dated and dirty. I have the feeling they just don’t care as they are always full with cruise passengers.
Comment from Hotel Management
18 Nov 2024 by Francesca, Hotel Management
Thank you for sharing your experience and whilst challenging to read that you didn't enjoy your stay in its entirety, I have passed your comments on to management.
by A verified traveler
Posted 15 Nov 2024
Convenient for the cruise ship.
Tired property, needs a refit.
Comment from Hotel Management
18 Nov 2024 by Francesca, Hotel Management
Thank you for sharing your experience and whilst challenging to read that you didn't enjoy your stay in its entirety, I have passed your comments on to management.
