Ratings based on 7 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Wasn't bad 70mill Reno's didn't feel like it, hotel still feels dated wish had pool and onsite parking fk wilson
by A verified traveler
Posted 23 Nov 2024
We were disappointed in our room, it was very dark and had a small window. We stayed in this hotel last year and it was great but disappointing this year
Comment from Hotel Management
25 Nov 2024 by Alley, Hotel Management
Bonjour Robert,Thank you for sharing your feedback. I am really sorry to hear that your experience this year didn’t meet your expectations, especially after such a positive stay last year. We truly value your loyalty and understand how disappointing it must have been to find your room less enjoyable.Your comments about the room’s lighting and window size are important, and we will certainly look into this to ensure we provide a more comfortable environment for future stays. We strive to offer a consistent, high-quality experience, and I sincerely apologize that we fell short during your visit.We would love the opportunity to welcome you back and provide a much better experience next time. Thank you again for your feedback, and we hope to have the chance to exceed your expectations on your next stay.Merci!Alley PreranaGuest Relations & Club Millésime Luxury Manager
by A verified traveler from horsham
Posted 22 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Alley, Hotel Management
Bonjour Michelle,Thank you for your feedback. We are sorry to hear your stay didn’t fully meet your expectations. and I hope you’ll consider giving us another opportunity to provide you with the excellent experience we strive for.Merci!Alley PreranaGuest Relations & Club Millésime Luxury Manager
by A verified traveler
Posted 17 Nov 2024
It was conveniently located to downtown Sydney. Easy walking within downtown.
Comment from Hotel Management
18 Nov 2024 by Alley, Hotel Management
Bonjour Robert,Thank you for your feedback regarding your recent stay with us! We are delighted to hear that you found our location convenient for exploring downtown Sydney.We take pride in being centrally located, and it’s wonderful to know that you enjoyed easy access to the area. We hope to welcome you back soon for another enjoyable stay!Merci!Alley PreranaGuest Relations & Club Millésime Luxury Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Alley, Hotel Management
Bonjour Jonas,Thank you for your review! We are delighted to hear that you enjoyed your stay with us.Merci!Alley PreranaGuest Relations & Club Millésime Luxury Manager
by A verified traveler
Posted 10 Nov 2024
Property has good location.
Chechin and folloeup by staff was terrible. House keeping is not thorough. We like acup of coffe in th morning and had to chase down coffe packets two out of 5 days.
Comment from Hotel Management
11 Nov 2024 by Alley, Hotel Management
Bonjour Craig,Thank you for your feedback. I am glad to hear that you found the location of our property convenient.However, I am truly sorry to learn that your experience with check-in, follow-up, and housekeeping did not meet expectations. This is certainly not the level of service we aim to provide. I apologise for the inconvenience caused, especially with the coffee packets. It’s disappointing to hear that you had to chase them down for two of the five days.Please know that I will share your comments with both the front desk and housekeeping teams so we can address these issues and improve our service moving forward.We value your feedback and hope to have the opportunity to welcome you back for a more seamless experience in the future.Merci!Alley PreranaGuest Relations & Club Millésime Luxury Manager
by A verified traveler
Posted 4 Dec 2024
thank you
