Ratings based on 981 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Good view
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 31 Dec 2024
by A verified traveler
Posted 31 Dec 2024
My partner and I chose to stay here for our 10 year anniversary. We booked and paid online before our stay. When we were at the check-in desk, the front desk agent serving us asked us to pay for our stay. I let her know we already paid and showed her. Afterwards we provided a credit card for in room charges during our stay, etc. She then said "okay and may I charge your room to this card too", I advised again that we had already paid and showed her the payment for a second time. It was incredibly rude and off putting to have this happen during check-in when we just arrived and was planning a nice stay for our anniversary.
by A verified traveler
Posted 30 Dec 2024
Good
by A verified traveler
Posted 28 Dec 2024
Never an issue. Always fantastic.
by A verified traveler
Posted 24 Dec 2024
We travel regularly all around the world. All 5 star accommodations and I had not come across such terrible check in system where you have to queue up like a bus stop even after online check in re which they send several texts etc. The arrogance of the staff when I complained was out of line. Remember you are in service industry. I put up with silly ‘ Bonjours’ of these hotel chains but NOT providing complimentary water at all is also extremely offensive. NEVER staying here again!
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 22 Dec 2024
Nice
by A verified traveler
Posted 22 Dec 2024
For the price paid it certainly was not value for money.The coffee machine and the kettle had to be taken off the beverages chest of draws and carried over to the bathroom to access an electrical socket as there were none where the chest was.The so called refrigerator was just as good as a storage cupboard as it did not cool at all.There was no complementary bottled water, and when requesting room service for ice it took three seperate repeat phone calls to get a result.
So all in all we were very disappointed with our stay.
