Ratings based on 969 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
This is an average hotel. It’s located in a convenient area with good access to transport. I would advise people who have back issues not to stay, the beds are incredibly soft and I left a day before I was meant to because I could no longer sleep in the bed. If you like a soft bed that’s not an issue. The food selection at breakfast is good but unfortunately to quality is not. Hot foods are cold, you have to pay for decent coffee, and milk is warm. I ordered room service twice for evening meals and it turned up cold. The staff do a good job and are friendly but are obviously let down in various areas. I wouldn’t recommend this hotel as you can get better options at a similar price elsewhere in the city with much better food options.
Comment from Hotel Management
2 Jan 2025 by Bikram, Hotel Management
Dear Warren,Thank you for sharing your feedback with us. We are glad to hear that you found the location convenient and staff helpful. However, we apologize for any discomfort you experienced with the beds. We typically receive positive feedback from guests regarding our Dream beds, although we understand that preferences can vary. We regret any inconvenience caused by the breakfast quality, and room service. Your comments have been shared with restaurant team to make an improvement on the shortfalls.We hope to have the opportunity to welcome you back in the future.Kind Regards,Bikram TamangFront Office Manager
by A verified traveler
Posted 28 Dec 2024
The kids loved the pool and the family room accommodation. We liked the close proximity to Surry Hills restaurants and the kids loved catching the tram from Central to QVB to go shopping.
Comment from Hotel Management
29 Dec 2024 by Bikram, Hotel Management
Dear Jennifer,Thank you for your review! We're delighted to hear that your family enjoyed the pool and the family room accommodations. It's great that you were able to explore the fantastic restaurants in Surry Hills and that the kids had fun riding the tram and shopping at QVB.We appreciate your feedback and hope to welcome you back soon for an even better experience!Best regards,Bikram TamangFront Office Manager
by A verified traveler from Melbourne
Posted 23 Dec 2024
Very clean and easy access to most things
Comment from Hotel Management
25 Dec 2024 by Bikram, Hotel Management
Dear Ozaif,Thank you for sharing your positive experience with us! We are delighted to hear that your found our location convenient and enjoyed your stay with us.Thank you for choosing us and we look forward to welcoming you back for another great stay!Kind regaerds,Bikram TamangFront Office Manager
by A verified traveler from lawrenceville
Posted 22 Dec 2024
Awesome hotel. Nice swimming pool and free movie theater.
Great stay.
Comment from Hotel Management
22 Dec 2024 by Nick, Hotel Management
Dear Mark,Thank you for your fantastic review! We are thrilled to hear you had a great stay and enjoyed our swimming pool and free movie at our Reservoir Cinema. It is wonderful to know we could make your overall experience awesome. We can’t wait to welcome you back for another memorable visit!Kind Regards,Nick ThapaRooms Division Manager
by A verified traveler
Posted 15 Dec 2024
Great location by the central station and walkable to Chinatown and darling harbor. Lots of good cafes and restaurants nearby. Friendly, accommodating staff, the pool and spa pool were quiet and relaxing. Our room was comfortable and we never heard any noise from the hall or street. I’ve stayed at this hotel a few times and it’s always great.
Comment from Hotel Management
17 Dec 2024 by Bikram, Hotel Management
Dear Juliet,Thank you so much for your kind words! We’re delighted to hear that you enjoyed our convenient location, friendly staff, and relaxing pool and spa. It’s fantastic to know that you found your room comfortable and peaceful.We truly appreciate your loyalty and are thrilled to have been able to provide you with another enjoyable stay. We look forward to welcoming you back for many more!Warm regards,Bikram TamangFront Office Manager
by A verified traveler
Posted 15 Dec 2024
Great hotel and awesome price. Thank you
Comment from Hotel Management
17 Dec 2024 by Bikram, Hotel Management
Dear Carlos,Thank you for sharing your positive experience with us! We are delighted to hear that your stay was comfortable, and enjoyable. Thank you for choosing us, and we look forward to welcoming you back for another great stay!Warm regards,Bikram TamangFront Office Manager
by A verified traveler from Banjup
Posted 14 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Bikram Tamang, Hotel Management
Dear Neil,Thank you for sharing your positive experience with us! We are delighted to hear that your stay was comfortable, and enjoyable. Thank you for choosing us, and we look forward to welcoming you back for another great stay!Warm regards,Bikram TamangFront Office Manager
by A verified traveler
Posted 4 Dec 2024
Reception came into our room while we were sleeping and then 10 minutes later called me asking for our booking name? Very unprofessional and uncomfortable
Comment from Hotel Management
6 Dec 2024 by Bikram Tamang, Hotel Management
Dear Nicola,We sincerely apologize for the incident you experienced during your stay. This is not the level of service we aim to provide, and we sincerely regret the discomfort and unease this caused you.We are investigating this matter urgently to ensure such incidents do not happen again. Please rest assured that your feedback is being taken seriously, and additional training will be provided to our team to improve professionalism and guest privacy.Thank you for bringing this to our attention. If you’d like to discuss this further, please don’t hesitate to contact us directly.Kind regards,Bikram TamangFront Office Manger
by A verified traveler
Posted 3 Dec 2024
Great location. Shopping, restaurant, sydney harbour ect are in walking distance. However it wasn't quit due to being close to the train station and it is in the city.
Facility was great. However, the technology required an update, i.e., tv dont include streaming services.
Comment from Hotel Management
6 Dec 2024 by Bikram Tamang, Hotel Management
Dear Fares,Thank you for your feedback! We’re delighted you enjoyed our location and facilities. We’re pleased to let you know that we’ve recently added Chromecast to our TVs, so guests can now stream their favorite content with ease. We hope to welcome you back soon!Best regards,Bikram TamangFront Office Manager
by A verified traveler
Posted 3 Dec 2024
The room had a strong smell of cigarette smoke and the hotel is generally run down. Carpets in common areas appeared dirty. Would not recommend.
Comment from Hotel Management
6 Dec 2024 by Bikram Tamang, Hotel Management
Dear Kate,Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience during your stay. We take your comments seriously and will address the concerns you mentioned regarding cleanliness and odors in the room and common areas to the respective department. Your feedback will help us as we work to improve our facilities and services.We hope you might give us another chance in the future to provide you with the experience you deserve. Please don’t hesitate to contact us directly if you’d like to discuss your stay further.Best regards,Bikram Tamang
