Ratings based on 1,316 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
I found the room was a good size for a hotel and the little kitchenette was a bonus. I liked having the balcony too. It was good to go outside and sit and have a drink.
Comment from Hotel Management
20 Nov 2024 by Ana - Duty Manager, Hotel Management
Dear Daniell,Thank you for sharing your feedback. We're delighted to hear that you enjoyed the size of your room, the added convenience of the kitchenette, and the balcony. It's great to know that you were able to relax and unwind with a drink outdoors.We truly appreciate your kind words and hope to welcome you back soon for another enjoyable stay.Best regards,
by A verified traveler
Posted 19 Nov 2024
Great location and walkable to Darling Harbour, shopping and many tourists attractions. We did not use the swimming pool, but it looks ok. The room (superior queen queen studio) is clean and well maintained. The kitchen works great for us. It would be perfect if self serve laundry machines are available.
Comment from Hotel Management
20 Nov 2024 by Ana - Duty Manager, Hotel Management
Dear Bing,Thank you for sharing your feedback.We are delighted to hear that you enjoyed our prime location, with easy access to Darling Harbour, shopping, and local attractions. We're also pleased that you found your Superior Queen Studio clean, well-maintained, and equipped with a functional kitchen.We appreciate your suggestion regarding the addition of self-serve laundry facilities and will certainly take it into consideration as we continue to enhance our offerings. Thank you again for your valuable input, and we look forward to the opportunity to welcome you back in the future.
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Great staff
Comment from Hotel Management
19 Nov 2024 by Ana - Duty Manager, Hotel Management
Dear Siroj, Thank you for your lovely review, we look forward to welcoming you again soon!
by A verified traveler
Posted 10 Nov 2024
Honestly lovely
Comment from Hotel Management
10 Nov 2024 by Ana - Duty Manager, Hotel Management
Dear Samantha,Thank you for your lovely review! We look forward to welcoming you again soon!
by A verified traveler
Posted 31 Oct 2024
We stayed 2 nights at this hotel for our 20th anniversary it was good for us and the kids. The staffs were great very helpful they organised a baby cot for our little boy which was very helpful.
Very close to shops and restaurants, we were able to walk to darling harbour
Overall we were very happy with our stay.
Comment from Hotel Management
1 Nov 2024 by Yadu - Team Leader, Hotel Management
Dear Kenneth,Thank you for your kind review! We’re thrilled to hear you enjoyed your 20th anniversary stay with us and found our location convenient for exploring Darling Harbour. We appreciate your compliments about our staff and their assistance with your little one.We look forward to welcoming you back!Best regards,Yadu
by A verified traveler
Posted 29 Oct 2024
Clean and neat, great service at reception.
Comment from Hotel Management
29 Oct 2024 by Alessa - Duty Manager , Hotel Management
Hi Sarah, Thank you very much for taking the time to giving us this wonderful review. We highly appreciate your feedback. Best regards,
by A verified traveler
Posted 28 Oct 2024
No complaints about our stay. They only minor problem I wished the pool was a bit warmer to be able to swim in it and the spa abit cooler
Comment from Hotel Management
28 Oct 2024 by Alessa Duty Manager , Hotel Management
Hi Fabienne, Thank you very much for taking the time to review us. We are glad you had a good stay and appreciate your feedback about the pool area.Best regards,
by A verified traveler
Posted 20 Oct 2024
Great location, close to Chinatown, Darling Harbour and George St. Lots of dining options close by. The Standard Apartment we stayed in was getting a bit dated, although clean and serviceable (Rm 606).
However the air conditioner filter was caked in dust and didn't look like it has been cleaned in a while. This was rectified once we advised reception. The air conditioner itself didn't seem to cool the room down too.
We made use of the swimming pool and spa, which were nice to have.
I'd recommend the property, but perhaps a renovated Superior Apartment, if the budget allows
Comment from Hotel Management
21 Oct 2024 by Ana - Duty Manager, Hotel Management
Dear Andrew,Thank you for your valuable feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our prime location and the amenities, including the swimming pool and spa.We sincerely appreciate your comments about the Standard Apartment, particularly regarding the air conditioning unit. We’re glad to know our team was able to address the issue promptly. Cleanliness and comfort are our top priorities, and your insights will help us enhance our services.Should you choose to stay with us again, we would be more than happy to assist you in booking a renovated Superior Apartment to further enhance your experience.Thank you once again for your recommendation. We look forward to welcoming you back in the future.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Ana - Duty Manager, Hotel Management
Dear Linc, Thank you for your lovely review!
