Ratings based on 679 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Close to fast food outlets & restaurants.
Train station 5-10 minute walk
by A verified traveler
Posted 30 Sep 2024
All staff, very friendly, nothing was too much trouble.
Marlin went the extra mile, very kindly offered a lift to the train station because it was raining.
Housekeeper Cash , always checking to see if I needed anything over my 6 night stay.
Thank you all Would stay again 😀
Comment from Hotel Management
8 Oct 2024 by Chloe, Hotel Management
Hi, Thank you for choosing Quest Campbelltown! We are very pleased to read your nice feedback and understand that you've enjoyed our facilities and service. Kindly rest assured that your positive feedback will be shared with the team here who will be very motivated.We look forward to welcoming you back in the near future!Kind Regards,Quest Campbelltown
by A verified traveler
Posted 29 Sep 2024
The room was adequate but property requires some updating, cleaning of furniture and blinds.
Comment from Hotel Management
8 Oct 2024 by Chloe, Hotel Management
Hi, Thank you for taking the time to share your experience and insights with us. We are regretful our service was not up to your expectation. Your comments have been surely noted and shared internally among the team. Hope this single incident will not affect your confidence on us and we sincerely hope we can welcome you back again in the near future where warm welcome from the entire team awaits. Kind Regards, Quest Campbelltown
by A verified traveler
Posted 20 Aug 2024
Room quality and value for money
Comment from Hotel Management
26 Aug 2024 by laina, Hotel Management
Hi Clive, We are very pleased to read your nice feedback and understand that you've enjoyed our facilities and service. Kindly rest assured that your positive feedback will be shared with the team here who will be very motivated.We look forward to welcoming you back in the near future!Kind Regards,Laina Roebeck
by A verified traveler from Ingleside
Posted 18 Aug 2024
Very convenient.
Comment from Hotel Management
26 Aug 2024 by Laina, Hotel Management
Hi Ronald, Thank you for your time to share your feedback on your recent reservation. We are delighted to hear that you enjoyed your stay with us here at Quest Campbelltown. We look forward to welcoming you back again soon!Kind RegardsLaina Roebeck
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
2 Sep 2024 by Helen , Hotel Management
Hi Terry, We are regretful that our service did not meet your expectations. If you would like to discuss your stay further or provide additional feedback, please feel free to contact us directly on 02 4622 4900. We value your input and are committed to making improvements based on your experience. Thank you for bringing this to our attention.Regards, Helen - Quest Campbelltown.
by A verified traveler
Posted 12 Aug 2024
Everything about our stay and the room was great, except the shower did not have a lip so water went all over the bathroom floor when the shower was on. We requested additional towels from reception and had to place them all around the shower for our whole stay.
Comment from Hotel Management
15 Aug 2024 by Helen, Hotel Management
Hi Claire, Thank you for sharing your experiences and feedback with us. We are happy to know you enjoyed your stay with us. We apologise of the issue that occurred during your stay. This has been action with the maintenance department and we thank you for bringing this to our attention. We hope to welcome you back for a more enjoyable experience.Regards, Helen - Quest Campbelltown
by A verified traveler
Excellent stay with professional staff
Posted 11 Aug 2024 on HotelsWas greeting warmly by the receptionist and was given instructions. Was upgraded to a balcony room and given an 1 hour late checkout which we actually checked out earlier. Thank you very much kindly.
Comment from Hotel Management
15 Aug 2024 by Helen, Hotel Management
Dear Guest, Thank you for your wonderful feedback. We are glad you enjoyed your stay. We hope to welcome you back soon.Regards, Helen - Quest Campbelltown.
by A verified traveler
Posted 6 Aug 2024
The room was good. Some wear and tear and wobbly chairs.
The real let down was breakfast- gpad i didnt have to pay
Comment from Hotel Management
12 Aug 2024 by laina, Hotel Management
Hi Rebecca, Thank you for taking the time to share your experience and insights with us. We are regretful our service was not up to your expectation. Your comments have been surely noted and shared internally among the team. Hope this single incident will not affect your confidence on us and we sincerely hope we can welcome you back again in the near future.Kind Regards,Laina Roebeck
by A verified traveler
Posted 4 Aug 2024 on Wotif
Comment from Hotel Management
15 Aug 2024 by Helen, Hotel Management
Hi Marianne, Thank you for your glowing ratings. We hope to welcome you back soon. Regards, Helen - Quest Campbelltown
