Ratings based on 953 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Great location and nice hotel. All the facilities needed for a few days away
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Bayley Graham, Hotel Management
Dear Siosaia,Thank you for taking the time to share your thoughts about your recent stay with us. We’re grateful for the opportunity to have had you as our guest.Your feedback is invaluable as we continually strive to enhance our facilities and services. While it seems that your experience was overall a good one, please know that we take all comments seriously and use them to drive our improvements.If there are specific aspects of your stay that you feel could be improved or if you have additional suggestions, please feel free to let me know.Thank you once again for staying with us and for your constructive feedback. We hope to have the chance to welcome you back and provide an even better experience in the future.Simply yours,Bayley GrahamGuest Service Manager
by A verified traveler
Posted 9 Dec 2024
only stayed a night....upgraded rooms since my last visit, which was lovely. Will stay again if in the area
Comment from Hotel Management
16 Dec 2024 by Bayley Graham, Hotel Management
Dear Andrea,Thank you so much for your lovely feedback! I’m delighted to hear that you found your room to be so comfortable. Ensuring that our guests have a restful and enjoyable stay is one of our top priorities, and it’s fantastic to know that we succeeded in making your room a haven of relaxation.We take great care in selecting our furnishings and amenities to create a cozy and inviting atmosphere, so it’s wonderful to hear that these efforts made a difference in your experience. If there’s anything specific you particularly enjoyed or if you have any suggestions for us, we’d love to hear them!Thank you once again for your kind words. We look forward to the opportunity to welcome you back and provide another exceptional stay.Simply Yours,Bayley GrahamGuest Services Manager
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Bayley Graham, Hotel Management
Dear Fiona,Thank you for taking the time to share your thoughts about your recent stay with us. We’re grateful for the opportunity to have had you as our guest.Your feedback is invaluable as we continually strive to enhance our facilities and services. While it seems that your experience was overall a good one, please know that we take all comments seriously and use them to drive our improvements.If there are specific aspects of your stay that you feel could be improved or if you have additional suggestions, please feel free to let me know.Thank you once again for staying with us and for your constructive feedback. We hope to have the chance to welcome you back and provide an even better experience in the future.Simply yours,Bayley GrahamGuest Service Manager
by A verified traveler
Posted 3 Dec 2024
My wife and I stayed for four nights, for what we knew would be a stressful event. I chose this hotel because I had previously had wonderful experiences and thought it would help ease the stress.
Between a complete absence of hot water until day 2, having to use the gymnasium shower for the duration of our stay and the lack of a separate bed for our child (who was a paid guest), I was incredibly disappointed and sad to say that I could not be easily persuaded to go back, as my family have a history with the Park Royal, since it was built in the 80’s.
My choice of accommodation added to our stress. For the money, we could have found much more in a cheap motel.
Comment from Hotel Management
16 Dec 2024 by Bayley Graham, Hotel Management
Dear Mark,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. It is always our hope that our guests leave the hotel after having a positive experience, however it appears in this case we have let you down. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Simply Yours,Bayley GrahamGuest Services Manager
by A verified traveler
Posted 1 Dec 2024
Good
Comment from Hotel Management
3 Dec 2024 by Bayley Graham, Hotel Management
Dear Ali,Thank you so much for your positive review! We’re delighted to see that you had a great experience with us. It’s always our goal to make every stay enjoyable and comfortable, and we’re glad we succeeded in doing so for you.We look forward to welcoming you back in the future. If there’s anything specific you need or any way we can make your next visit even better, please don’t hesitate to let us know.Thank you once again for your wonderful feedback!Simply Yours,Bayley GrahamGuest Services Manager
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Bayley Graham, Hotel Management
Dear Manish,Thank you so much for your positive review! We’re delighted to see that you had a great experience with us. It’s always our goal to make every stay enjoyable and comfortable, and we’re glad we succeeded in doing so for you.We look forward to welcoming you back in the future. If there’s anything specific you need or any way we can make your next visit even better, please don’t hesitate to let us know.Thank you once again for your wonderful feedback!Simply Yours,Bayley GrahamGuest Services Manager
by A verified traveler
Posted 27 Nov 2024
Excellent hotel. Friendly and helpful staff. Room was very comfortable. Great bed. Shower wasn't powerful but did the trick. Room had all of the amenities. Plenty to see and do within walking distance and train station nearby. Will definitely stay there again, just not until the noisy construction is finished.
Comment from Hotel Management
16 Dec 2024 by Bayley Graham, Hotel Management
Dear James,Thank you so much for your positive review! We are incredibly proud of our newly refurbished rooms, and it’s wonderful to hear that you enjoyed them during your stay.Our aim was to create brighter and more comfortable spaces, and the team and I are thrilled that you noticed this transformation. We truly believe these rooms represent the best of what PARKROYAL Parramatta has to offer, and we hope they provided you with a relaxing and enjoyable experience.Your feedback means a lot to us, and we can’t wait to welcome you back to experience our beautiful rooms again!Simply YoursBayley GrahamGuest Services Manager
by A verified traveler
Posted 22 Nov 2024
Jackhammering from 7am. They said they are renovating when we checked in but that noise would only be “during the day”. Amazing room, super comfortable bed. But the noise so early just ruined it
Comment from Hotel Management
16 Dec 2024 by Bayley Graham, Hotel Management
Dear Joanna,Thank you for bringing your concerns to our attention. I’m truly sorry to hear that the noise from our refurbishment affected your stay.As you are aware, we are currently undertaking a much-needed refresh of our rooms in the original PARKROYAL Parramatta tower to enhance their comfort and quality. While we are excited about these improvements, we understand that the noise during this process can be disruptive. I apologize for any inconvenience this may have caused.If you found the noise is impacting your comfort, our team are more than happy to assist with a room move to a quieter area of the hotel, Should we have the availability ensuring you have a more pleasant stay.We appreciate your understanding and patience as we work to improve our facilities. Thank you for your feedback, and we hope to have the opportunity to offer you a more enjoyable experience in the future.Simply YoursBayley GrahamGuest Services Manager
by A verified traveler
Posted 18 Nov 2024
Always a pleasure staying here. We love the ParkRoyal. The only thing we noticed was the temp in the shower kept jumping around. Other than that, another perfect stay
Comment from Hotel Management
29 Nov 2024 by Bayley Graham, Hotel Management
Dear Coralie,Thank you so much for your positive review! We’re delighted to see that you had a great experience with us. It’s always our goal to make every stay enjoyable and comfortable, and we’re glad we succeeded in doing so for you.We are currently looking into the shower issue that you have mentioned and will hopefully have this resolved by time you stay with us next!We look forward to welcoming you back in the future. If there’s anything specific you need or any way we can make your next visit even better, please don’t hesitate to let us know.Thank you once again for your wonderful feedback!Simply Yours,Bayley GrahamGuest Services Manager
