Ratings based on 1,301 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Jeroen M, General Manager , Hotel Management
Dear Tina, Thank you for your review and for rating PARKROYAL Darling Harbour 4 out of 5. We are pleased to hear that you had an overall positive experience during your stay.If there are any specific areas where you feel we can improve to make your next visit even better, please do not hesitate to let us know. Your feedback is invaluable to us as we continually strive to enhance our guest experience.We look forward to welcoming you back in the near future.Regards
by A verified traveler
Posted 16 Dec 2024
Beds weren't comfortable, no pool and the AC was not cold enough on a hot night.
Comment from Hotel Management
17 Dec 2024 by Jeroen M, General Manager , Hotel Management
Dear Siddharth, Thank you for sharing your feedback. We’re sorry to hear that your experience fell short of expectations and that you faced challenges with the comfort of the bed and the air conditioning on a warm night. Rest assured, we will review these matters to ensure they are addressed promptly.As a city property, we do not have a pool on-site, and we understand this might have impacted your experience, all our facilities are listed on our website. Our goal is to ensure all guests have a comfortable and enjoyable stay, and we appreciate your input as it helps us improve.We hope you’ll consider staying with us again so we can provide you with the exceptional experience we strive for.Regards
by A verified traveler
Posted 15 Dec 2024
Excellent hotel! Friendly staff. Close to all city locations.
Comment from Hotel Management
17 Dec 2024 by Jeroen M, General Manager , Hotel Management
Dear Daria, Thank you for taking the time to share your wonderful feedback regarding your recent stay at PARKROYAL Darling Harbour. We are delighted to hear that you found our hotel excellent and appreciated the friendliness of our staff.We take great pride in providing exceptional service and ensuring that our guests feel welcome and comfortable during their visit. It is also gratifying to know that our convenient location contributed positively to your experience, allowing you easy access to all the vibrant attractions of the city.Your kind words serve as a great motivation for our team, and we look forward to welcoming you back on your next visit. Regards
by A verified traveler
Posted 15 Dec 2024
It was a very convenient location and great service from the staff
Comment from Hotel Management
17 Dec 2024 by Jeroen M, General Manager , Hotel Management
Dear Jeena, Thank you for taking the time to share your feedback regarding your recent stay at PARKROYAL Darling Harbour. We are delighted to hear that you found our location convenient and that our staff provided you with great service.Your kind words serve as a wonderful motivation for our team, who strive to ensure every guest has a memorable experience. We look forward to welcoming you back in the future and providing you with another exceptional stay.Regards
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Jeroen M, General Manager , Hotel Management
Dear Evonne, Thank you for your glowing review and 5-star rating! We’re thrilled to know you found great value in your stay with us. Providing exceptional experiences at every turn is our goal, and it’s wonderful to hear we hit the mark for you.We look forward to welcoming you back to PARKROYAL Darling Harbour for another fantastic stay!Regards
by A verified traveler
Posted 14 Dec 2024
great location!
Bit old.
Not much choice for breakfast
Comment from Hotel Management
17 Dec 2024 by Jeroen M, General Manager , Hotel Management
Dear Yinan, Thank you for taking the time to share your feedback regarding your recent stay at PARKROYAL Darling Harbour. We are delighted to hear that you appreciated our great location, which indeed offers convenient access to many of Sydney's attractions.We also acknowledge your comments regarding the age of our facilities and the breakfast options available. Please rest assured that we are continually assessing and updating our offerings to enhance our guests' experiences. Your insights are invaluable in helping us identify areas for improvement.We hope to have the opportunity to welcome you back in the future, where we can provide an even better experience.Regards
by A verified traveler from Thornleigh
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Jeroen M, General Manager , Hotel Management
Dear Jason, Thank you for your review and for rating PARKROYAL Darling Harbour 4 out of 5. We are pleased to hear that you had an overall positive experience during your stay.If there are any specific areas where you feel we can improve to make your next visit even better, please do not hesitate to let us know. Your feedback is invaluable to us as we continually strive to enhance our guest experience.We look forward to welcoming you back in the near future.Regards
by A verified traveler
Posted 10 Dec 2024
Rooms are clean and staff is friendly and approachable. Hotel is about a 12-15min walk to chinatown and darling harbour area. It is on the bottom end of the slope while the top end of the slope leads to the townhall, its station, the queen victoria building and woolsworth etc which are along George st.
Comment from Hotel Management
11 Dec 2024 by Jeroen M, General Manager , Hotel Management
Dear Linda, Thank you for your detailed feedback! We're delighted to hear that you appreciated the cleanliness of our rooms and found our staff friendly and approachable.Our location indeed offers convenient access to popular spots like Chinatown, Darling Harbour, Town Hall, and the Queen Victoria Building, with a bit of a slope adding to the charm of exploring the area. We hope the convenience of nearby attractions made your stay enjoyable.We look forward to welcoming you back for another memorable experience at PARKROYAL Darling Harbour.Regards
by A verified traveler
Posted 9 Dec 2024
Limited amenities, basic room
Comment from Hotel Management
9 Dec 2024 by Jeroen M, General Manager , Hotel Management
Dear Tarni, Thank you for sharing your feedback. We’re glad you chose to stay with us at PARKROYAL Darling Harbour.We understand that having a well-equipped room is important for a comfortable stay. While our rooms are designed to provide essential comforts and functionality, we value your input and are continually reviewing ways to enhance our offerings.We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectationsRegards
by A verified traveler
Posted 8 Dec 2024
There isn’t much value for money at this hotel. Bathrooms didn’t feel or look overly clean, very basic rooms.
Comment from Hotel Management
9 Dec 2024 by Jeroen M, General Manager , Hotel Management
Dear Stevie, Thank you for sharing your feedback. We regret to hear that your experience fell short of expectations and that you felt the value for money did not align with your stay.Cleanliness and comfort are top priorities for us, and we apologise if the bathroom and room conditions did not meet the high standards we aim to provide. Your comments have been shared with our housekeeping team to ensure these areas are thoroughly reviewed and improved.We appreciate your honest feedback and will use it to enhance the experience for future guests. Should you choose to stay with us again, we’d welcome the opportunity to provide a better impression.Regards
