Ratings based on 288 Verified Reviews
4.7 Room cleanliness
4.9 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Thought we were getting a nice place for two couples to share. The master bathroom sink didn’t drain and shower hose was split, leaking water. No ice in freezer. Hot tub water was cold. Second bedroom didn’t have a TV. There were few wall coverings. A/C had to be reset twice. It was so hot in that condo. The view was horrible and the balcony not as expected. Super confusing how to park and where to check in. A roll of paper towels would have been helpful.
Comment from Hotel Management
16 Dec 2024 by Kristina , Hotel Management
Dear Lisa, thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We strive to provide the best experience for all of our guests, and it’s clear we fell short in several areas. While we have a high occupancy rate of 100%, we understand that each guest’s experience is important, and we truly regret overlooking the concerns you mentioned, such as the bathroom sink, shower hose, hot tub, A/C, and other details. We also apologize for the confusion regarding parking and check-in. Your comments are valuable, and we will work to address these issues moving forward. We hope to have the opportunity to provide a better experience for you in the future. Kind Regards, Kristina, OGR Team.
by A verified traveler
Posted 3 Dec 2024
We had an absolutely flawless stay at One Global Resorts Green Square in Sydney! The location was perfect— new, clean, stylish, close to everything we needed. Mornings started with lovely coffee options, and evenings were vibrant, with music and dancing nights right in front of the hotel, organized by the bistro inside Green Square Library. The atmosphere, convenience, and overall experience were top-notch. We loved everything about this hotel and can’t wait to come back soon!
Comment from Hotel Management
4 Dec 2024 by Kristina , Hotel Management
Dear Ioana, thank you so much for your kind words and for sharing your wonderful experience! We are thrilled to hear that you enjoyed your stay. It’s fantastic to know that the location, amenities, and vibrant atmosphere contributed to making your visit so memorable. We’re delighted that the coffee options and evening activities added to your overall enjoyment. We truly appreciate your feedback and can't wait to welcome you back for another unforgettable stay! Hope to see you soon again! Kind Regards, Kristina , OGR Team.
by A verified traveler
Posted 28 Nov 2024
This hotel is relatively new/ modern and is a great location to stay at given its proximity to local transit (Green Square station on the airport line), multiple grocers and restaurants/ eateries.
The in-suite washer/ dryer are a great touch and having a kitchenette is really helpful for longer stays. My room was a little dusty under the bed but overall clean.
My only gripe is that there is a bond/ incidental deposit that isn't mentioned on Expedia that must be paid by debit or credit as this is a cashless hotel. I assumed that there would be one but was not informed until I checked in.
Please note that the bond unlike most hotels is not a pre-authorized hold, it's processed as a charge. Upon checkout the bond is returned via a credit transaction. This may be problematic if your local currency is not AUD as fluctuating exchange rates may cause you to receive less back than you were originally charged. Unfortunately after confirming with the hotel, processing the bond in this way is their standard procedure.
Comment from Hotel Management
28 Nov 2024 by Angus, Hotel Management
Dear Khalid,Thank you for sharing your detailed feedback with us. We're so glad to hear that you enjoyed our hotel's modern amenities, convenient location, and the added comforts of the in suite washer/dryer and kitchenette. It's wonderful to know that these aspects made your stay more comfortable, especially for longer visits.We also appreciate you bringing up the issue regarding the bond/incidentals deposit. We apologize for any confusion regarding this process. We understand how important transparency is, and we will take your feedback into consideration to ensure that this information is communicated more clearly in the future.Regarding the processing of the bond, we understand that currency fluctuations can sometimes cause inconvenience. We will certainly review our policies to see if there is a way to minimize any potential issues for guests traveling internationally.We hope to welcome you back soon, and please don't hesitate to reach out if you have any questions or need assistance in the future.Warm regards,AngusOne Global Resorts
by A verified traveler
Posted 18 Nov 2024
Exceeded expectations
Comment from Hotel Management
20 Nov 2024 by Kristina , Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear you had a great experience. Your feedback means a lot to us, and we hope to welcome you back soon! Kind Regards, Kristina, OGR Team
by A verified traveler
Posted 17 Nov 2024
Very nice hotel. Convenient transportation. Loved it.
Comment from Hotel Management
17 Nov 2024 by Kristina , Hotel Management
Dear Zhenmin, thank you so much for your kind review! We're thrilled to hear you enjoyed your stay and found our location convenient. We hope to welcome you back again soon! Safe travels! Kind Regards, Kristina , OGR Team
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Kristina , Hotel Management
Dear Tingsen, thank you for your feedback and for rating us 3 out of 5. We appreciate you taking the time to share your experience, and we hope to have the opportunity to welcome you back in the future for an even better stay! Kind Regards, Kristina , OGR Team
by A verified traveler
Posted 11 Nov 2024
Clean and modern accommodation. Only one train stop from central. Highly recommend.
Comment from Hotel Management
13 Nov 2024 by Kristina , Hotel Management
Dear Timothy, thank you for your fantastic review! We're so pleased to hear that you enjoyed our clean, modern accommodation and found the location so convenient—just one stop from Central. We truly appreciate your recommendation and hope to have the pleasure of hosting you again in the future! Kind Regards, Kristina , OGR Team
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Kristina , Hotel Management
Thank you so much for the 5-star review! We're thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!
by A verified traveler
Posted 29 Oct 2024
Really nice property. Nice clean rooms and big comfy beds. Great location with a Woolies metro just opposite, with a good selection.
We didn’t use public transport as we didn’t go into Sydney but it’s so close to the train station.
Lovely hotel staff who are welcoming and so helpful.
Would definitely stay here again.
Comment from Hotel Management
30 Oct 2024 by Kristina , Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your stay and found our rooms comfortable and clean. It’s great that you appreciated our location and the convenience of having Woolies Metro nearby.We’re especially glad to hear that our staff made a positive impression with their welcoming service. Your kind words mean a lot to us, and we can't wait to welcome you back for another stay!
by A verified traveler
Posted 27 Oct 2024
First, the bathroom was incredibly dirty, which made my stay uncomfortable. The toilet lid is unacceptably dirty
Additionally, the room was very small, feeling more like budget accommodation but charges five-star rates.
To make matters worse, the dryer in the laundry area was out of order, which was frustrating as I relied on this service during my stay.
Since the hotel changed its name , the service has noticeably declined, further adding to the poor experience. I can attach photos that illustrate just how unacceptable this hotel’s condition is.
Given the high prices, I strongly recommend choosing other hotels in the Sydney area that are clean and provide better service.
Comment from Hotel Management
28 Oct 2024 by Quercy Jouannes - GM , Hotel Management
Dear Christina,Thank you for kindly sharing your stay here at One Global Resorts. We certainly always wish our guests a comfortable and enjoyable stay and am too disappointed on this occasion you felt the value for the stay was missed. As I personally explained to you on Day 2, we were not able to offer the same complimentary upgrade to the next room category as previously offered by the previous management, due to our high occupancies. We sincerely apologize shall you have not felt value in a very busy Sydney week.Should there be an opportunity to have you return to us, we would love to show you a great stay & exceed your expectations.With kindest regards,Quercy JouannesGeneral Manager
