Ratings based on 204 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Klamath Falls
Posted 30 Oct 2024
Better than expected, very modern and updated, nice furnishings, clean and comfortable.
Comment from Hotel Management
31 Oct 2024 by Johnnyu, Hotel Management
Thank you for your great review of the hotel. We wish to welcome you back soon again.
by A verified traveler
Posted 30 Oct 2024
Excellent stay
Comment from Hotel Management
31 Oct 2024 by Johnny, Hotel Management
It is really good to know that you had an excellent stay. Novotel team hope to see you soon again.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Johnny, Hotel Management
Thank you for the great review. Hope to see you again soon.Kind Regards,Johnny SanaullahFront Office ManagerNovotel Sydney City Centre
by A verified traveler
Posted 28 Oct 2024
Loved it!
Comment from Hotel Management
31 Oct 2024 by Johnny, Hotel Management
Dear Katelin, It is good to know that you loved your stay. We hope to see you soon.Kind Regards,Johnny SanaullahFront Office ManagerNovotel Sydney City Centre
by A verified traveler
Posted 21 Oct 2024
Old, tour bus hotel. Staff very unorganised. Self checkin a horrible experience and no hot water on one of the mornings.
Comment from Hotel Management
31 Oct 2024 by Johnny, Hotel Management
Dear Joshua,We apologize for the inconvenience caused during your stay. I have passed your comments to the relevant department to look into the matter further.Kind Regards,Johnny SanaullahFront Office Manager
by A verified traveler
Posted 21 Oct 2024
Fantastic stay. Staff go above and beyond, quick to respond and accommodate the requests we had. Offered late check out.
Comment from Hotel Management
31 Oct 2024 by Johnny, Hotel Management
Dear Christine, Thank you for your review. We are glad that your stay was enjoyable and staff looked after you during your stay. We wish to see you soon again.Kind Regards,Johnny SanaullahFront Office ManagerNovotel Sydney City Centre
by A verified traveler
Posted 20 Oct 2024
I enjoyed my vacation
Comment from Hotel Management
31 Oct 2024 by Johnny, Hotel Management
Dear Naati,Thank you for your review. We are glad that your vacation was enjoyable. We wish to see you soon again.Kind Regards,Johnny SanaullahFront Office ManagerNovotel Sydney City Centre
by A verified traveler
Posted 19 Oct 2024
Very close to train station. So convenient if you have early morning flights
Comment from Hotel Management
31 Oct 2024 by Johnny, Hotel Management
Dear Rajneeta,Thank you for your review. We are glad that your stay was enjoyable, and you loved the location. We wish to see you soon again.Kind Regards,Johnny SanaullahFront Office ManagerNovotel Sydney City Centre
by A verified traveler
Posted 18 Oct 2024
Helpful staff good ambience
Comment from Hotel Management
31 Oct 2024 by Johnny, Hotel Management
Dear JohnThank you for your review. We are glad that your stay was enjoyable. We wish to see you soon again.Kind Regards,Johnny SanaullahFront Office ManagerNovotel Sydney City Centre
by A verified traveler
Posted 18 Oct 2024
No hot water one morning and tiny bathrooms
Comment from Hotel Management
31 Oct 2024 by Johnny, Hotel Management
Dear Joshua,We apologize for the inconvenience during your stay. I have shared with the relevant department to investigate further and resolve the issue.Thank you once again for sharing your experience and we hope you give us an opportunity to better serve you next time.Kind Regards,Johnny SanaullahFront Office ManagerNovotel Sydney City Centre
