Ratings based on 954 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
The vent above the shower would leak pretty bad when the guest above was using the shower. It would leak so bad that water would splash all over the bathroom. We informed the staff and nothing was done. No one really came to clean the room during our 3 night stay. Made the bed once. Emptied the trash once. Didn’t vacuum. Having said that the location was convenient.
by A verified traveler
Posted 30 Oct 2024
There was 6 of us traveling in pairs and we had 6 rooms reserved…each indicated that it felt more of a motel.
If you’re looking for a cheap hotel to stay, this is it. We basically paid for what we got, however, no place should have dirty curtains, the shower curtain had lots of mold, the carpeting and the bed sheets felt like they weren’t washed; bring your own pillows, their’s is pretty used and flat, and we didn’t trust the hot pot coffee pot. The staff was friendly. If you do a hop on/off tour, the shuttle pick up is about 3 blocks up hill. It was okay for me, but my mom who is in her 70’s, it was not convenient for her. There is an abundance of restaurants and shopping near this hotel/motel. There is a breakfast buffet for $25 AUD, which we didn’t go to because of the lack of cleanliness we experienced with our rooms. My sister and her husbands bathroom was leaking what may have been from the floor aboves shower (we hope and not toilet water) thru the vents! When they called hotel staff, they didn’t do anything or even offer them another room, probably because it was sold out. The photos online doesn’t not represent its justice…a filter was definitely used or photo shopped! We should be compensated for the disappointing condition and lack of cleanliness in the rooms we were assigned. The public part of this property itself was overall mainly clean.
by A verified traveler from Daly City
Posted 30 Oct 2024
by A verified traveler from Santa Ana
Posted 27 Oct 2024
The hotel is near the Central Train Station and it’s a safe walk distance to the hotel while also having the best place to be at in Sydney. The hotel was located in the Middle of Sydney where you can go and see the sights there are also it’s located in Thai Town.
by A verified traveler
Posted 26 Oct 2024
Good, reliable accommodation.
Comment from Hotel Management
30 Oct 2024 by CT, Hotel Management
Dear Donald,Thank you for choosing Metro Hotel Marlow Sydney for your stay and for taking the time to share your review. Your feedback is incredibly valuable to us and plays a crucial role in helping us enhance our services.We wish you safe and enjoyable travels ahead, and we look forward to welcoming you back in the future!Regards,Guest Service Team Metro Hotel Marlow
by A verified traveler from Indooroopilly
Posted 26 Oct 2024
It is clean, safe and convenient spot to stay. The only issue is the room is a bit old, including toilet.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
30 Oct 2024 by CT, Hotel Management
Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is invaluable to us, as it helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow
by A verified traveler
Posted 23 Oct 2024
None
Comment from Hotel Management
24 Oct 2024 by CT, Hotel Management
Dear Aileen,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow
by A verified traveler
Posted 21 Oct 2024
Very convenient, close to transport and food. Great location.
Comment from Hotel Management
21 Oct 2024 by CT, Hotel Management
Dear Joanna M,It is more than true that the hotel is located in a great area of Sydney CBD, with a plethora of eateries and places to visit all hours of the day. We are within a short walk or commute to all the attractions that Sydney has to offer and thus our property is a great option for both leisure and business travellers to the city.We are glad that you enjoyed your latest visit. We will be looking forward to having you stay with us again during your next visit.Regards,Guest Service Team Metro Hotel Marlow
by A verified traveler
Posted 21 Oct 2024
Friendly helpful staff. Good location for public transport.
Comment from Hotel Management
21 Oct 2024 by CT, Hotel Management
Dear Pauline,Thank you for your feedback and for your kind comments regarding our staff, we are glad that you had a pleasant stay.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow
