Ratings based on 388 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ottawa
Posted 16 Nov 2024
Hotel Medusa was exactly what we like in a boutique hotel. Clean, quaint and very well located. The staff was over the top friendly and as a bonus the price was very reasonable.
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Jesse, Hotel Management
Thank you so much - a joy to hostWarm regardsJesse
by A verified traveler
Posted 6 Oct 2024
Beautiful property but room was a bit creaky and the bed was just ok. Super friendly staff
Comment from Hotel Management
7 Oct 2024 by Jesse, Hotel Management
Hi Emilio, thank you indeed for the concise feedback - we are working on improving it :)Loved hosting you warm regardsJesse
by A verified traveler from Rockingham
Posted 23 Sep 2024
Not what we were expecting - old and dated property with no lifts. Lots of steep stairs. Carpets in central areas have seen better days. The bathroom was old and dated, toiletries not restocked during our 4 night stay. The bed was quite hard & had a large external wooden frame which was a magnet for shins - ouch. No duvets on the bed - old school woolen blankets - not the most sanitary option. The kitchenette was behind doors and kind of pokey to access.The small tv was way up high on top of the kitchen so difficult to watch. When we arrived to check in we’re told the room wouldn’t be ready for 20 mins which was fine - we left our luggage and walked to get lunch. When we arrived back after nearly an hour it still wasn’t - we’re told twice just give me 30 seconds but were kept waiting in the freezing lobby area for close to an hour. The good thing was its locations to lots of dining options and a short walk to Kings Cross station. Would not stay here again though.
Comment from Hotel Management
7 Oct 2024 by Jesse, Hotel Management
Dear Susan, We take feedback good AND critical with equal seriousness and are disappointed the experience did not live up to your expectation. A small hotel is not for everyone and while some very valid concerns were raised and have been brought to the owners attention, I would also add perhaps the smaller family oriented properties are not for you and that is ok. We are not for everyone and not part of chain nor are we robots so sometimes things take longer and that's just how it is.Bedding is washed refreshed and steamed to strict health and safety standards, but thank you for addressing housekeeping issues.We wish you well and loved hosting you all the same
by A verified traveler
Posted 16 Sep 2024
absolutely lovely
Comment from Hotel Management
7 Oct 2024 by Jesse, Hotel Management
So are you x joy to host
by A verified traveler
Posted 24 Aug 2024 on Hotels
Great stay. Lovely service. Wonderful location.
Comment from Hotel Management
7 Oct 2024 by Jesse, Hotel Management
Thank you for the kind words
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
10 Aug 2024 by Jesse, Hotel Management
Thank you James - pleasure to host and hi-five to you too !
by A verified traveler
Posted 30 Jul 2024 on Wotif
A very comfortable and relaxing cocoon. Friendly and efficient staff. Convenient location.
Comment from Hotel Management
31 Jul 2024 by Jesse, Hotel Management
A pleasure to host - thank you
by A verified traveler
Central City Sanctuary
Posted 18 Jul 2024 on HotelsSuch a lovely welcome and staff so delightful. So much character and lovely courtyard. Really central too. Thanks for making me feel so at home.
Comment from Hotel Management
21 Jul 2024 by Jesse, Hotel Management
Aisha, thank you so much for the love and support - see you next time xJesse
by A verified traveler
Posted 16 Jul 2024 on Wotif
Was quite self contained, very comfortable bed, and close to the hospital that we needed to be at. Was perfect for us.
Comment from Hotel Management
21 Jul 2024 by Jesse, Hotel Management
Thank you for the kind words - here for you guys anytimeWarm regardsJesse
