Ratings based on 269 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2024 on Wotif
Comment from Hotel Management
5 Apr 2024 by Ingenia Holidays SYD Hills, Hotel Management
thank you for your review. And will take onboard.
by A verified traveler
Posted 3 Apr 2024 on Wotif
The Lorikeet Loft was a nice cabin to stay in over easter. the beds were nice n soft. The only things i found that could need upgrading would be the ceiling fan as it has a really bad woble to it and makes a clunking noise. And also the internet as it was staying connected without internet so that was another issue other than that it was a nice place to stay.
Comment from Hotel Management
5 Apr 2024 by Ingenia Holidays SYD Hills, Hotel Management
Thanks for the feedback. and we will take that onboard.
by A verified traveler
Posted 18 Mar 2024
Stay for 4 nights with my family. Queen bed is small and bunk beds are adjacent which makes it crampy for my 2 teenage boys.
A tad far from Sydney city, about an hour drive.
You pay what you get.
Comment from Hotel Management
19 Mar 2024 by Ingenia Holidays SYD Hills, Hotel Management
So sorry we did not meet your expectations. We do attempt to advise potential guests' that we are not centrally located. Those guests' who research their destinations are pretty well informed. However, it's a great location for families looking for a more rural laidback destination & only 45 min to the city centre.
by A verified traveler
Posted 17 Mar 2024
Very quiet place.
Comment from Hotel Management
19 Mar 2024 by Ingenia Holidays SYD Hills, Hotel Management
It is..... & how wonderful that is... Thank you..
by A verified traveler
Posted 14 Mar 2024 on Wotif
Stayed with hubby and two children for two nights. Great location, not too close or too far from Sydney. We had our own car so appreciated parking outside the room. Daughter loved the pool and playground.
Room was overall pretty well equipped, especially if you wanted to eat in, which we did because we have a one year old! Quite clean, just a few things a teenie bit tired or in need of a freshen up (I.e. blind one one of the windows was completely missing). We stayed in a loft room which wasn’t accommodating of a portacot (my error) so hubby and I slept up there. Comfiest beds ever!
Thanks for having us.
Comment from Hotel Management
19 Mar 2024 by Ingenia Holidays SYD Hills, Hotel Management
Thank you so much for your lovely review. Happy to hear you enjoyed your stay.
by A verified traveler
Posted 10 Mar 2024
While cabin, furniture, room, kitchen and bathroom were old. Playground was small and not enough for children to entertain.
We had a fair experience but it wasn't worth the price.
Comment from Hotel Management
11 Mar 2024 by Ingenia, Hotel Management
Hi Ensieh,Thank you for providing your feedback after your recent stay at Sydney Hills.We are sorry to hear that we missed the mark on a few things during your stay with us. Warm Regards,Ingenia Holidays Team
by A verified traveler
Love this place
Posted 9 Feb 2024 on HotelsGreat Cabins - excellent condition- clean and beds are really comfy.
Cabins have a driveway next to them so easy parking
Comment from Hotel Management
12 Feb 2024 by Ingenia, Hotel Management
Hi Daniel,Thank you for providing your feedback after your recent stay at Ingenia Holidays Sydney Hills.We’re so happy you loved your experience and can’t wait to have you back for your next holiday. See you again for another stay soon. Warm Regards,Ingenia Holidays Team
by A verified traveler
Posted 27 Jan 2024 on Wotif
Really like the location has food close by and good shops at Cherrybrook plaza. I was surprised how quiet the park was. Easy after hours instructions. They left aircon on for a late arrival which we appreciated.
Comment from Hotel Management
28 Jan 2024 by Kez, Hotel Management
Thank you for your feedback Wendy. We love to hear from our guests as to their experiences in our park. We hope we see you again in the future. Thank you again
by A verified traveler
Posted 21 Jan 2024 on Wotif
Comment from Hotel Management
23 Jan 2024 by Ingenia Holidays SYD Hills, Hotel Management
Thank you Rebecca, for your feedback & look forward to welcoming you back when next you visit the Sydney Hills District.
by A verified traveler
Posted 20 Jan 2024 on Wotif
Comment from Hotel Management
23 Jan 2024 by Ingenia Holidays SYD Hills, Hotel Management
We appreciate you taking the time to share your feedback regarding your recent stay with us. Your input is valuable to us as we constantly strive to improve our services.We understand that your experience may not have met your expectations, and we genuinely apologize for any inconvenience you may have encountered. We take all feedback seriously and use it as an opportunity to enhance the overall guest experience.Regarding the concern during your stay, particularly with regard to your dog's experience, we understand that pets are an important part of your family, and we want to ensure that their stay is just as enjoyable as yours.We are sorry to hear that your dog's experience did not meet your expectations. Unfortunately, being a small holiday village, our resources are a little limit e.g such as providing ‘Puppysitting Service’. We would be grateful if you could provide us with more specific details about any issues you may have encountered so that we can address them accordingly. Your feedback will help us make the necessary improvements to ensure a better experience for both you and your furry companion in the future.Once again, thank you for sharing your thoughts with us. We value your feedback and look forward to the opportunity to welcome you back for a more enjoyable stay in the future.If you have any further comments or concerns, please feel free to reach out to us
