Ratings based on 866 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
I booked for two people and there were only one cup
Comment from Hotel Management
4 Dec 2024 by Angel, Hotel Management
Hi Viniana,Thank you so much for your feedback, and we apologise for the oversight. Your feedback has been noted and I will discuss it with our Ibis Budget Casula team.
by A verified traveler
Posted 27 Nov 2024
Frequent buses to Liverpool
Comment from Hotel Management
4 Dec 2024 by Angel, Hotel Management
Hi Abdulla,Thank you for your helpful review!
by A verified traveler
Posted 22 Nov 2024
Good to stop over
Comment from Hotel Management
4 Dec 2024 by Angel, Hotel Management
Hi Asad,Thank you for your feedback! We're glad to hear it was a good stopover for you.
by A verified traveler
Posted 18 Nov 2024
The room was incredibly noisy with non-stop traffic. Even with the windiw shut, the noise came in through the a/c vent the to outside, and unfortunately the traffic on this particular road did not stop, it was busy all throughout the night.
Comment from Hotel Management
4 Dec 2024 by Angel, Hotel Management
Hi Thomas,Thank you for your feedback. We apologize for the road noise and understand how disruptive it can be, and we appreciate you bringing this to our attention.
by A verified traveler
Posted 11 Nov 2024
Na
Comment from Hotel Management
4 Dec 2024 by Angel, Hotel Management
Thank you Richard for your review!
by A verified traveler from Wyndham Vale
Posted 10 Nov 2024
Dining room did not even have tissue or napkins during breakfast.
Room did not have tissue box or rubbish bin. No soaps in bathroom.
Comment from Hotel Management
4 Dec 2024 by Angel, Hotel Management
Thank you Tanvir for your feedback. We apologize for the missing amenities and would like to clarify that hand wash is provided in the bathrooms, and our breakfast area contains paper towels available to guests. We appreciate your comments and your helpful feedback!
by A verified traveler
Posted 5 Nov 2024
Close to what i was in Sydney for but only used the room to sleep few hours
Comment from Hotel Management
4 Dec 2024 by Angel, Hotel Management
Thank you Alexander for your review!
by A verified traveler
Posted 23 Oct 2024
Nothing
Comment from Hotel Management
3 Nov 2024 by Blessing, Hotel Management
Hi Guy, Thank you for your kind words about our staff! We appreciate your feedback. If there is anything more we can assist you with to make your stay more comfortable, please speak with reception on your next stay. Blessing Assistant Manager Ibis Budget Casula
by A verified traveler
Posted 20 Oct 2024
Staff were lovely.
Comment from Hotel Management
3 Nov 2024 by Blessing, Hotel Management
Hi Megan, Thank you for taking the time to share your positive experience with us regarding your recent stay at our hotel. We are delighted to hear that you had a perfect hotel stay and that our services met your expectations. Your satisfaction is our highest priority, and it is gratifying to know that our team contributed to making your stay enjoyable. We appreciate your kind words and will certainly share your feedback with our staff, as it serves as a great motivation for us all. We hope to welcome you back soon for another wonderful experience. Should you have any special requests or need assistance in planning your next visit, please do not hesitate to reach out. Warm regards, Blessing Assistant Manager Ibis Budget Casula Liverpool
by A verified traveler
Posted 13 Oct 2024
I love and enjoy my one night very beautiful in the room
Comment from Hotel Management
17 Oct 2024 by Blessing, Hotel Management
Dear Manu/Elenoa,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed your one night in our hotel and found your room beautiful.It's rewarding to know that we met your expectations. Your kind words motivate our team to continue delivering exceptional service.Should you plan to visit us again, please feel free to reach out directly so we can ensure another delightful stay.Warm regards,Blessing Assistant ManagerIbis Budget Casula Liverpool
