Ratings based on 992 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.1 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Room is too small. Train travelling noise in night.
by A verified traveler
Posted 29 Oct 2024
I always choose to stay at this property when in Sydney.
by A verified traveler
Posted 23 Oct 2024
The room was clean and had all the amenities that I needed, it was a last minute booking and i am happy with my stay.
by A verified traveler
Posted 22 Oct 2024
Everything was fine but the bed was in very bad condition and the cleaning staff made too much noise from very early on as the rooms did not isolate noise.
by A verified traveler
Posted 14 Sep 2024
Rooms are tiny and are cemented floors! And you have to pay for parking! Which wasn’t stated in the booking!
Comment from Hotel Management
23 Sep 2024 by Hotel Hacienda, Hotel Management
Thank you for your feedback and for staying with us. We apologise for the housekeeping issues you encountered. As noted on our booking page, our room cleaning alternates between light and full cleaning every other day, with fresh towels and bin changes available upon request. Once we were aware of your concerns, we adjusted the service frequency to accommodate your needs during your stay.We appreciate your understanding and hope to welcome you back in the future again.
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Hotel Hacienda, Hotel Management
Thank you, Joshua! We're thrilled you had a 5-star stay with us!
by A verified traveler
Posted 13 Jul 2024 on Wotif
The hotel was very clean and well kept. Rooms are small in size but perfect for some where to rest your head and bathe. Very convenient location. Well priced. We will definitely be staying here again & again
Comment from Hotel Management
16 Jul 2024 by Hotel Hacienda, Hotel Management
Hola Cassandra, Thank you for your fantastic review! We're thrilled to hear that you found Hotel Hacienda clean, well-kept, and conveniently located. It's great to know that our rooms met your needs and that you found us to be well-priced.We look forward to welcoming you back again and again!
by A verified traveler
Posted 8 Jul 2024 on Wotif
Good for price
by A verified traveler
Posted 27 Jun 2024 on Wotif
Noise emanating from other rooms at all hours of the night & morning.
Comment from Hotel Management
29 Jun 2024 by Jay, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the noise disturbance you experienced during your stay. Your comfort is our top priority, and we will address this issue to ensure a quieter environment for our future guests. We hope to have the opportunity to welcome you back to Hotel Hacienda for a more pleasant stay.Warm regards,Jay
by A verified traveler
Small overnighter
Posted 19 Jun 2024 on HotelsVery small rooms (you can't swing a cat)
Comment from Hotel Management
19 Jun 2024 by Hotel Hacienda, Hotel Management
Hola Fritz,Thank you for your honest review. We understand that the room size was smaller than expected. For your next stay, we recommend trying one of our larger room types for a more comfortable experience. Your feedback is valuable to us, and we will use it to improve our services.
