Ratings based on 960 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Has been refurbed with new management and very happy
Comment from Hotel Management
3 Dec 2024 by Ella, Hotel Management
Thank you Jamie for your positive feedback! We’re thrilled to hear that you’re happy with the recent updates and the new management. It's great to know that our efforts to improve are making a difference. We hope to continue providing you with excellent experiences and look forward to welcoming you back soon!
by A verified traveler
Posted 26 Nov 2024
The customer service at Furama is good, however we paid more for what the price of their members was offered when they booked directly with Furama to receive a smaller room with no view and the first room we have the carpet is still wet from cleaning even though we had allowed them the extra time to check in (after 2pm). They were quick to come and transferred us to a new room, but the view did not get any better.
Thought the cash back (through expedia app) was good, but we actually ended up paying more (after cash back) than what their members paid.
Overall, we had a good experience but it can be better (with the view and priority check in if we have to pay more than a member price).
Comment from Hotel Management
3 Dec 2024 by Ella, Hotel Management
Thank you Anny for sharing your feedback with us. We’re glad to hear that you had a good overall experience and appreciated our customer service. We sincerely apologise for the issues you encountered with the room, including the wet carpet and the view not meeting your expectations. Your feedback about the pricing and room allocation is valuable, and we’ll make sure to review our processes to ensure a more seamless experience for all our guests, especially those booking through third-party platforms. We truly hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 24 Nov 2024
staff service some peolpe good some not responsibel
Comment from Hotel Management
3 Dec 2024 by Ella, Hotel Management
Dear Qin,Thank you, Qin, for sharing your feedback. We appreciate your comments and are glad to hear you found some of our staff helpful. However, we are sorry to learn that your experience with certain team members did not meet expectations. Providing consistent, high-quality service is a priority for us, and we’ll address your feedback with our team to improve. We hope to have the opportunity to welcome you back for a better experience in the future.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Ella, Hotel Management
Dear Jayden,Thank you so much for the fantastic 5-star review! We're delighted to hear you had such a great experience with us.
by A verified traveler
Posted 21 Nov 2024
Located in chinatown and walkable to darling harbour. The hotel was clean and comfortable. Buffet breakfast had wide variety and staff were very helpful and recommended eateries during our stay
Comment from Hotel Management
3 Dec 2024 by Ella, Hotel Management
Dear Sarah,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our convenient location in Chinatown, just a short walk from Darling Harbour. It's great to know that you found the hotel clean and comfortable, and that our buffet breakfast met your expectations. We're also happy that our staff could assist with recommendations for local eateries. We hope to welcome you back again soon!
by A verified traveler
Posted 20 Nov 2024
They sheet is not clean and the lift is not working.
by A verified traveler
Posted 19 Nov 2024
Great location, friendly staff. Breakfast facilities fairly mediocre. Cleaning average - lots of debris under the bed in kids room. Family deluxe rooms are a good size - recommended.
Comment from Hotel Management
21 Nov 2024 by Sushi, Hotel Management
Dear RyanThank you for taking the time to tell us about your experience at Furama Darling Harbour. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Sushant Garg Front Office Manager
by A verified traveler
Posted 19 Nov 2024
Had bugs in the room and bathroom area... cockroaches even. Staff didn't immediately offer me a change of rooms, very disappointed.
by A verified traveler
Posted 19 Nov 2024
The carpet in the room was not vacuumed.
Even 2 days later when we had the room cleaned it was still not vacuumed. Basically they just redo the bedspread and changed towels in the bathroom and clear the rubbish bin.
However the front desk staff and the service staff in the cafe for the morning breakfast was very friendly and helpful, so it does help in making the stay in the hotel a pleasant experience.
Comment from Hotel Management
21 Nov 2024 by Sushi, Hotel Management
Dear Charmaine,Thank you for choosing Furama and for taking the time to provide feedback about your experience at Furama Darling Harbour.I would like to start by apologising to you for the inconveniences you faced during your stay. I have forwarded the feedback to our housekeeping team regarding the room cleaning.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.we look forward to welcoming you back in the near future.Sushant GargFront Office ManagerFurama Darling Harbour
by A verified traveler
Posted 17 Nov 2024
Our room was quite dusty around edges. Water pressure in sink very low, very small stream of water coming out.
Comment from Hotel Management
21 Nov 2024 by Sushi, Hotel Management
Dear LouiseThank you for choosing Furama and for taking the time to provide feedback about your experience at Furama Darling Harbour. We have informed our Housekeeping team regarding your concerns.Kindly know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the futureSincerely,Sushant Garg Front Office Manager
