Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
Very clean and tidy
Comment from Hotel Management
25 Oct 2024 by Connie Ho, Front Office Manager , Hotel Management
Dear Helena, Thank you for your feedback! We’re delighted to hear you enjoyed the cleanliness and tidiness of our space. We look forward to welcoming you back soon!Warm regards,Connie
by A verified traveler from Singapore
Posted 21 Oct 2024
Great place to stay... Convenient
Comment from Hotel Management
25 Oct 2024 by Connie Ho, Front Office Manager , Hotel Management
Dear George, Thank you for your feedback! We’re glad you enjoyed the convenience of our location and had a great stay with us. We hope to welcome you back soon!Warm regards,Connie
by A verified traveler
Posted 5 Oct 2024
Well located, walkable to everything. Nice shopping and dining experience around property. Employees are super friendly. The most important thing is that the suite is really spacious!
Comment from Hotel Management
21 Oct 2024 by Connie Ho, Front Office Manager , Hotel Management
Dear YE, Thank you for your fantastic review! We're delighted to hear that you enjoyed our location, shopping, and dining options, as well as our friendly staff. It's great to know you found the suite spacious! We hope to welcome you back soon for another enjoyable stay!Warm regards, Connie Ho
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
4 Oct 2024 by William R, Hotel Management
Dear Thomas. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Expedia. Based on your positive review we are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
by A verified traveler
Posted 10 Sep 2024
The reception desk staff were unfriendly - the suite was ill-equipped for a short stay, no in-room service for late arrivals, and nowhere to buy food in a safe nearby vicinity. The bed was uncomfortable, and no bottled water was available on arrival.
Comment from Hotel Management
4 Oct 2024 by William R, Hotel Management
Dear Patricia. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Expedia. We are saddened to hear that your overall stay did not live up to your expectation. Your constructive feedback regarding the service and the in room amenities has been shared with the responsible departments for review and we will certainly make the necessary changes to improve our future product and service offering. We hope to get another opportunity in the future to redeem ourselves and impress you. Kind Regards. William R
by A verified traveler from Peakhurst
Posted 19 Aug 2024
Lovely property in the heart of Sydney
Comment from Hotel Management
19 Aug 2024 by William R, Hotel Management
Dear Jun Wen. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Expedia. Based on your 5 star review we are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
by A verified traveler from Richmond
Posted 15 Aug 2024
Staff were polite and courteous. Area was convenient and walkable to most places. Room was dusty and floors were dirty.
Comment from Hotel Management
19 Aug 2024 by William R, Hotel Management
Dear Angela. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Expedia. Based on your positive review we are pleased to hear that you have enjoyed a positive stay with us. Your kind words for the staff has been shared with our entre team. Please accept our sincere apology for the shortfall in floor cleanliness, your feedback has been shared with our management team for future improvements. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by William R, Hotel Management
Dear Brenton. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Expedia. Based on your 5 star rating we are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by William R, Hotel Management
Dear Thomas. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Expedia. Based on your 5 star rating we are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
by A verified traveler
Posted 7 Aug 2024 on Wotif
Great location for city centre access.
Good staff and facilities.
Can’t control the room temperature without calling the front desk to adjust the thermostat
Comment from Hotel Management
19 Aug 2024 by William R, Hotel Management
Dear Brent. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Expedia. Based on your positive review we are delighted to hear that you have enjoyed a comfortable stay with us. Your constructive feedback regarding the AC control panel has been shared with our management team for review and correction, please accept our apologies for any inconvenience caused. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
