Ratings based on 920 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2021 on Wotif
Stairs no lift and tenants live there and no reception
by A verified traveler
Terrible check-in and disturbance after check-in
Posted 12 Jan 2021 on HotelsWe checked in using their key box with a pass code around 4pm. They told us room 301 but, when we opened the key box, it showed room 106. So we called reception immediately but no one answered the call. We left a message and moved in to room 106. Not only did they not return our call, but they entered our room without any notice or consent, stating that they had to do a building inspection for leasing out the room permanently. Our stay was seriously interrupted. We want our money back. Very disappointing.
by A verified traveler
The 24x7 unmanned reception is problematic
Posted 1 Oct 2020 on HotelsThe 24x7 unmanned reception is causing a lot of trouble. For example, we couldn't park our baggage when we arrived early. And nobody answered the phone when we requested for a timely check-in at 2pm.
by A verified traveler from Launceston
Posted 16 Sep 2020
The foyer and common area both reeked of rotting garbage that was piling up on both floor 1 and 2. On floor two this was in the kitchen - making the thought of cooking anything in there stomach churning. There was a very noisy fan in my room that I could not fine any on/off switch for kept me awake and occasionally wafted the smell of the garbage into my room. My room key card had a different room number written on each side (that I didn't notice at first) and it worked for both rooms leading me to accidentally walk in on some other unfortunate guest. Clearly this was not isolated as someone else walked into my room just after I had gotten out of the shower and undressed. A table lamp on the kitchen bench (presumably there because no-one had bothered to fix the room lights) had its plug repaired with normal duct tape - a potentially lethal neglect of safety. The carpet in my room was stained, filthy and there was a large brown smear at eye level on the wall. Perhaps chocolate, perhaps something else but I wasnt game to smell it. The bed was clean and comfortable, the towels and bathroom were clean and the location excellent.
by A verified traveler from razorback
Posted 18 Jul 2020
Overall the place was ok the room wasn't the cleanest two single beds pushed together but the shower had hot water and the tv worked. Happy days
by A verified traveler from Oberon NSW
Posted 23 Mar 2020 on Wotif
I was misled on the parking. I understood it would be about $40 for an overnight. Instead it cost me $230 just for the parking.
Not happy.
by A verified traveler from Sydney
Posted 11 Mar 2020 on Wotif
Virtually rained inside room
Carpet wet bed wet bathroom wet
Couldn’t use toilet because you got rained on
Offered a discount at the counter next morning after reporting it
But have received none or any more correspondence
Never going back
by A verified traveler from Brisbane
Posted 20 Feb 2020 on Wotif
Very clean and renovated. Comfortable common area. Only downside is the stairs but the heritage features of the room more than make up for it
by A verified traveler
Posted 8 Feb 2020 on Wotif
by A verified traveler
Posted 27 Jan 2020 on Hotels
