Ratings based on 595 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Very convenient location , unable to provide microwave on this occasion however reception were able to heat my dinner for me . So all in all a good stay again
by A verified traveler
Posted 7 Nov 2024
Rooms were close to highway. Property looked rundown and in need of new carpets in the hallways and rooms. Limited facilities in the rooms (no microwave). Linen closet door always left open and blocked 1/2 of stairway to upstairs. No elevators.
by A verified traveler
Posted 31 Oct 2024
The hotel was very reasonably priced through Expedia , reception were very obliging , provided me with a microwave when I asked to have something heated . Overall a very good experience . Property is under renovation at the moment hence the very reasonable price I’m assuming .
by A verified traveler
Posted 27 Oct 2024
Comfy beds but it’s obvious the owners are trying their best to upgrade the property
by A verified traveler
Posted 13 Oct 2024
We arrived to the property and could see that they were chopping down trees and shrub. There was noisy drilling while I was at the check in desk. I was told we could stay in the room we booked or stay in a room on the ground floor as they were “Painting the roof and checking for leaks” the following day. We decided to stay in the original room. The extractor fan in the bathroom didn’t work and the clothes line over the bathtub broke. The website says that they do breakfast and dinner. That was not correct. I asked about that the following day. What was happening is that three weeks before, The Palms, which appears to be a garden centre, that is in front of the hotel had bought it. So instead of renovating the hotel, then opening it back up, they were operating while doing renovations. The website should’ve been updated. It’s a lot more expensive if booked directly through them. I’m relieved I didn’t.
Comment from Hotel Management
14 Oct 2024 by Sarah , Hotel Management
Good afternoon Helen,Thank you for your feedback and for bringing these issues to our attention. We sincerely apologise for the inconvenience you experienced during your stay. It is certainly not the standard we aim to provide for our guests. We deeply regret that the disruptions were not communicated.If you would like to discuss this further please don't hesitate to reach out directly so we can get in touch.Our email is info@checkers.com.au.Thank you again for your feedback.Kind regards
by A verified traveler
Posted 13 Oct 2024
The property is under construction and there is bits and pieces everywhere in a unorganised way. It devalues the property.
by A verified traveler
Posted 6 Oct 2024
Blankets dirty, with stained. Mould in the walls. Dirty carpets.
by A verified traveler
Posted 20 Sep 2024
When we arrived the swimming pool was dirty. Sauna and spa weren't working. Such a disappointment
by A verified traveler
Posted 2 Sep 2024
by A verified traveler
Posted 20 Aug 2024 on Wotif
4 ladies staying in a room There was no hot water in a room until the next morning blankets smelled had holes in them . Shower floor was dirty. When we walked into room it smelt. Beds were uncomfortable advertising a dining room and breakfast no food available at all in this facility no fan in bathroom to take out the steam when we finally got hot water.
