Ratings based on 807 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Great location, Clean and fantastic staff.
Comment from Hotel Management
9 Dec 2024 by Reservations, Hotel Management
Thank you Lous for your lovely review. We are delighted that you enjoyed your stay with us. We hope to see you again at some point. Happy Christmas from all the staff at Blue Mountains Heritage Motel.
by A verified traveler
Posted 8 Dec 2024
After hours check-in was very easy, and the room was exactly as described. Simple, but affordable and well matched to my needs.
Comment from Hotel Management
9 Dec 2024 by Reservations, Hotel Management
Thank you Chris for your lovely review. We are delighted you had a great stay. We hope you will return at some point. Happy Christmas from all the staff at Blue Mountains Heritage.
by A verified traveler
Posted 8 Nov 2024
Clean room
Comment from Hotel Management
26 Nov 2024 by Reservations, Hotel Management
Thank you Tien, its lovely to hear that you enjoyed your stay with us! We hope to see you again.
by A verified traveler
Posted 28 Oct 2024
Would definitely stay here again.
Comment from Hotel Management
30 Oct 2024 by Reservations, Hotel Management
Thank you Saina, we'd love to have you stay with us again!
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Reservations, Hotel Management
Dear Joelle, thank you for such a kind rating! We hope to see you stay with us again in future
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Reception, Hotel Management
Dear Emily,Thank you for leaving us a generous rating and review of your stay.
by A verified traveler
Posted 22 Sep 2024
A really convenient location in Katoomba. Walkable to numerous cafes and restaurants and really close to scenic world.
Reception had just closed when we arrived, but we were sent very clear check in instructions.
Luckily the receptionist was still on site and went above and beyond to assist all of the late comers.
Clean and tidy with a rustic charm.
Comment from Hotel Management
25 Sep 2024 by Reservations, Hotel Management
Dear Sonya, thank you so much for leaving a lovely review of your time with us. We would love to welcome you back for another stay with us
by A verified traveler
Posted 18 Sep 2024 on Wotif
The staff is very friendly and gave us some great advice on where to eat and the bus stop location. The room had a couple issues that should be addressed. We stayed in room #1, the toilet has internal leak that caused it to make noise through the night. It’s a small maintenance issue and these things happen. Also the plug in heater on the wall has a squeaky noise so we unplugged it and used the split system. Otherwise our stay was really great and we will definitely recommend it to all. Your staff’s friendliest made a great impression and are the reason why we highly recommend your establishment. Cheers
Comment from Hotel Management
21 Sep 2024 by Reservations, Hotel Management
Dear Leon, thank you for taking the time to write a detailed and kind review. We apologise for the state of the amenities in your room and we thank you for your kindness towards our staff. We would love to welcome you back for another stay with us in future. Many kind regards
by A verified traveler
Posted 12 Sep 2024 on Wotif
The reception was lovely and the room had everything I needed, including the BEST shower ever. Good location - close to restaurants and supermarkets.
Comment from Hotel Management
13 Sep 2024 by Reservations, Hotel Management
Dear Sarah, thank you for leaving a wonderful review of your time with us! We are so grateful you chose us to stay with while you explored our beautiful town. We would love to welcome you back for another stay in future!
by A verified traveler
Posted 21 Aug 2024 on Wotif
Roomy delightful room looking out from second floor. No toaster in kitchen area. Car park brighter lights too bright that stayed on all night and not dimmed. Windows were not able to open very far!
Comment from Hotel Management
21 Aug 2024 by Reservations, Hotel Management
Dear Doreen, thank you for taking the time to leave a review of your stay! We appreciate your kind rating despite the uncomfortable experience you had with us. We hope to welcome you back for another stay in future
