Ratings based on 5 Verified Reviews
1.8 Room cleanliness
2.2 Service & staff
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Feb 2024
Unfortunately our stay was not the best. Upon arrival into the room we immediately found an iron stain on one of the bedside tables. My sister dropped something and when she picked it up found dog food under the bed.
The bathroom sink leaked to the point multiple towels were needed just so we did not slip and even though i booked a room for 4 people, 2 twin beds we got 1 single blanket. It was well after reception closed when we realised so we had no choice but to deal with it.
Staff were apologetic when we notified them but all we got told was the maintenance person knew about the tap, hopefully it gets tidied up.
At first i tried to pass it off, we paid $300 for the room but after i have thought about it im pretty frustrated.
The staff were lovely but the amenities were not great. Look elsewhere if you can.
by A verified traveler
Posted 17 Feb 2024 on Wotif
Drove 4 hours to only then be told upon arrival that they had cancelled our booking and forgot to notify us. We had two young children in the car who were tired of travelling and the staff member was most unhelpful and made us feel like an inconvenience. Just thankful we chose to pay at the property so didn’t have to wait for a refund.
by A verified traveler from Highland
Posted 16 Feb 2024
Stay in second floor lo lift, struggle to carry own luggage up & down
by A verified traveler from Oxley
Posted 15 Feb 2024
The room charge is over price. Facilty has no Internet like advertize I stay there 6 nights and no one clean the room.Never come back
by A verified traveler
Posted 4 Feb 2024 on Hotels
Comment from Hotel Management
7 Feb 2024 by Rauf, Hotel Management
Thank you Danny for the business and great review. We are glad you got top value at our motel and we look forward to welcoming you again shortly with family and friends.We are the new owners having taken over the motel ownership and management from 01Feb24. We are working hard to improve the room condition, cleanliness, facilities, and overall guest experience.We have now opened a new cafe serving coffee, breakfast, lunch, and dinner. Trust you'll find the new Motel10 a much better place to stay on your next visit.
