Ratings based on 975 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Amazing view from our room and loved the space and the terrace.
You couldn’t use the air conditioning on the top floor as it had a terrible musty smell. When you walked into the hallway the smell was very bad. More so after it rained.
My 86 year old mother couldn’t have a shower for the 5 days as you have to climb into a very high bath to get to the shower.
All the taps in the room were broken and hard to use.
The rubbish bin kept falling out of the cupboard.
Comment from Hotel Management
9 Dec 2024 by Ripon, Hotel Management
Dear AnnetteThank you for taking the time to leave us your valuable feedback on your recent stay here at Adina Apartment Hotel Darling Harbour. It is only through feedback such as yours that we are able to maintain and, where necessary, improve upon service levels for our valued guests.We are very sorry to hear that your recent stay with us did not meet the standards in which we strive to provide. I was disappointed to hear during your stay with us.We sincerely apologize, as we genuinely want every guest to have the best experience here at Adina Apartment Hotel Darling Harbour.I have forwarded your feedback to both the Maintenance Manager as well as the Hotel Manager.Once again, thank you for letting us know about your stay and I hope that we have the opportunity to welcome you back to our hotel so that you can experience what we are truly capable of.Kind regards,Nazrul RiponDuty ManagerAdina Apartment Hotel Darling Harbour
by A verified traveler from Robina
Posted 5 Dec 2024
Great place to stay, nice and clean and close to all amenities !
Only downfall is parking is limited and prebooked with your registration number which makes it very hard if your getting a rental car (and you don’t know the rego)
Comment from Hotel Management
9 Dec 2024 by Ripon, Hotel Management
Dear SuzanneThank you for the time you have taken to provide us with your feedback.We are pleased to hear that you had a great experience.We look forward to welcoming you back to Adina Apartment Hotel Darling Harbour in the near future.Many thanks,Nazrul RiponDuty ManagerAdina Apartment Hotel Darling Harbour
by A verified traveler
Posted 5 Dec 2024
Like saying at this place however, I put the washing machine on and it overflowed and then we had to change rooms with no assistance from the staff.
Comment from Hotel Management
9 Dec 2024 by Ripon, Hotel Management
Dear NeilThank you for the time you have taken to provide us with your feedback.We are pleased to hear that you had a great experience.We look forward to welcoming you back to Adina Apartment Hotel Darling Harbour in the near future.Many thanks,Nazrul RiponDuty ManagerAdina Apartment Hotel Darling Harbour
by A verified traveler
Posted 3 Dec 2024
Nice
Comment from Hotel Management
9 Dec 2024 by Ripon, Hotel Management
Dear AndrewThank you for the time you have taken to provide us with your feedback.We are pleased to hear that you had a great experience.We look forward to welcoming you back to Adina Apartment Hotel Darling Harbour in the near future.Many thanks,Nazrul RiponDuty ManagerAdina Apartment Hotel Darling Harbour
by A verified traveler
Posted 1 Dec 2024
Hotel is dirty.
Comment from Hotel Management
9 Dec 2024 by Ripon, Hotel Management
Dear LinaThank you for taking the time to leave us your valuable feedback on your recent stay here at Adina Apartment Hotel Darling Harbour.We are disappointed to hear aspects of your stay did not meet your expectations and we apologize for not living up to the excellent standards in which we strive to provide.I have forwarded your feedback to our Housekeeping Manager and the Hotel Manager.We hope we have the opportunity in the future to welcome you back to Adina Apartment Hotel Darling Harbour.Kind Regards,Nazrul RiponDuty ManagerAdina Apartment Hotel Darling Harbour
by A verified traveler
Posted 24 Nov 2024
What a great place this is to stay in. Close to cafes and transport. Rooms were super clean and staff were lovely and friendly nothing was too much for them.
Comment from Hotel Management
9 Dec 2024 by Ripon, Hotel Management
Dear JovanaThank you for the time you have taken to provide us with your feedback.We are pleased to hear that you had a great experience.We look forward to welcoming you back to Adina Apartment Hotel Darling Harbour in the near future.Many thanks,Nazrul RiponDuty ManagerAdina Apartment Hotel Darling Harbour
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
9 Dec 2024 by Ripon, Hotel Management
Dear TaesungThank you for the time you have taken to provide us with your feedback.We are pleased to hear that you had a great experience.We look forward to welcoming you back to Adina Apartment Hotel Darling Harbour in the near future.Many thanks,Nazrul RiponDuty ManagerAdina Apartment Hotel Darling Harbour
by A verified traveler
Posted 15 Nov 2024
We had stayed at the property previously last year and found it a great stay. Perfect location, reasonably priced. Room was spacious and clean. This time we were a little disappointed. Given we’d stayed before assumed our details would be on file and would earn a bit of a nod to a perk. We booked with relatives same surname- they were given a bigger room- there was no milk for tea/coffee, had to ask and only had 4 hangers in wardrobe (2 people for a 5 night stay) 3 days in had to ask for room to be cleaned and fresh towels- they only made the beds and changed the towels- bathroom floor didn’t get swept/ vacuumed. It’s such a small space wouldn’t have taken too much extra time. Was disappointed with our stay because of this. Still a convenient location and staff are good.
Comment from Hotel Management
9 Dec 2024 by Ripon, Hotel Management
Dear KarenThank you for taking the time to leave us your valuable feedback on your recent stay here at Adina Apartment Hotel Darling Harbour.We are disappointed to hear aspects of your stay did not meet your expectations and we apologize for not living up to the excellent standards in which we strive to provide.I have forwarded your feedback to our Housekeeping Manager and the Hotel Manager.We hope we have the opportunity in the future to welcome you back to Adina Apartment Hotel Darling Harbour.Kind Regards,Nazrul RiponDuty ManagerAdina Apartment Hotel Darling Harbour
by A verified traveler
Posted 29 Oct 2024
This property was in a great location and the staff were very nice . The apartment was a good size the only negative was the shower inside the bath.I found this difficult for older people such as ourselves and my wife slipper getting out luckily she was ok.
I would stay again but only of the bathroom had a different configuration
Comment from Hotel Management
9 Nov 2024 by Ripon, Hotel Management
Dear MarioThank you for the time you have taken to provide us with your feedback.We are pleased to hear that you had a great experience.We look forward to welcoming you back to Adina Apartment Hotel Darling Harbour in the near future.Many thanks,Nazrul RiponDuty ManagerAdina Apartment Hotel Darling Harbour
by A verified traveler
Posted 25 Oct 2024
Very conveniently situated, close to Wynyard Station.
Comment from Hotel Management
9 Nov 2024 by Ripon, Hotel Management
Dear ArthurThank you for the time you have taken to provide us with your feedback.We are pleased to hear that you had a great experience.We look forward to welcoming you back to Adina Apartment Hotel Darling Harbour in the near future.Many thanks,Nazrul RiponDuty ManagerAdina Apartment Hotel Darling Harbour
