Ratings based on 430 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
great
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 17 Nov 2024
I found the layout of the room quite strange with having to enter theoretically through the bathroom, with more space being given to that actual area than to the bedroom part of the room.
If you have two people staying in a room for a length of time there is never enough storage space for luggage etc.
I also find it strange that now a hotels want you to conserve energy by reusing towels, but again if there are two people using a room there is only enough space to hang one towel
by A verified traveler
Posted 14 Nov 2024
Good building ans the staff is very professional and nice. When we arrived early than the check in time. They still have us the room not waiting the check in time.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Adam Whitley - Director of Rooms, Ace Sydney, Hotel Management
Hi Danni,Thanks for reaching out. I would love to learn more about your stay so will reach out to you directly. I can see we have welcomed you back on three separate occasions since the July stay this review refers to.Best wishes,
by A verified traveler
Posted 12 Nov 2024
Great hotel. Great location.
Comment from Hotel Management
12 Nov 2024 by Erika Cacha - Front Office Manager, Hotel Management
Hi Brian, Thank you for your review! We are delighted to know that you had a great time and hope that we can welcome you back again soon for another stay. Kindest,
by A verified traveler
Posted 9 Nov 2024
overall amazing experience, just think the main entrance should have a ramp. overall amazing your venue hotel is special unique and vibes!!
Comment from Hotel Management
10 Nov 2024 by Erika Cacha - Front Office Manager, Hotel Management
Hi Erika,Thank you so much for your fantastic feedback! We're thrilled to hear that you had an amazing experience and that you found our venue special, unique, and full of great vibes.We truly appreciate your suggestion about adding a ramp at the main entrance. Accessibility is important to us, and we’ll definitely consider this as we continue to improve the guest experience.Thanks again for your valuable input, and we hope to welcome you back soon!Kindest,
by A verified traveler
Posted 3 Nov 2024
Loved our stay at the Ace! From the moment we checked in, the staff were helpful and friendly. The hotel has a great vibe and the rooms are perfect with unique touches. The location in Surry Hills is ideal with numerous first class coffee shops, brunch places and dinner options near by and when it’s time to leave, the train to the airport is only a short walk away. We will be back on our return to Sydney.
Comment from Hotel Management
7 Nov 2024 by Erika Cacha - Front Office Manager, Hotel Management
Hi Vanessa, Thank you so much for your kind words! We’re thrilled to hear you had such a great stay at the Ace. It’s wonderful that you enjoyed our helpful staff, the unique touches in the rooms, and the vibrant vibe of the hotel. We couldn’t agree more about the Surry Hills location—it’s perfect for coffee, brunch, and dinner, with easy access to transport as well. We’d be absolutely delighted to welcome you back on your next visit to Sydney. See you soon!Kindest,
by A verified traveler
Posted 31 Oct 2024
Service is so so. The hotel has a restaurant on the main floor with loud music and people coming and going every night so it is so noisy. Elevator is super slow. Not enough lights in the bathroom and toilet - it is extremely dark in these spaces.
Comment from Hotel Management
7 Nov 2024 by Erika Cacha - Front Office Manager, Hotel Management
Hi Kevin,Thank you for taking the time to share your feedback. We're sorry to hear that your experience wasn’t as expected. We truly apologize for the noise from the restaurant, and we understand how it can affect your comfort. We’ll review the sound levels and guest traffic to see if improvements can be made to minimize disturbances in the future.We also appreciate your comments about the elevator and the bathroom lighting. These are valuable points, and we’ll certainly look into both to improve overall convenience and comfort.Thank you for bringing these issues to our attention—we hope to have the chance to provide you with a more peaceful and comfortable stay next time.Kindest,
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Erika Cacha - Front Office Manager, Hotel Management
Hi Malcolm, Thank you for the perfect score! Hope that you had a lovely experience and please be sure to come back for another stay soon. Kindest,
