Ratings based on 980 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mansfield
Posted 29 Dec 2024
Apartments were cleaned and in good conditions. No elevators to reach the apartments in upper floors. The swimming pool was not cleaned properly to use.
Comment from Hotel Management
29 Dec 2024 by APX Parramatta, Hotel Management
Dear Chaminda, Thank you for your feedback regarding your recent stay with us. We're pleased to hear that you found the apartments clean and in good condition.We apologize for the inconvenience caused by the lack of elevators to the upper floors. We understand how this can be challenging and appreciate your understanding.Regarding the swimming pool, we are sorry to hear that it was not cleaned properly. We take such feedback seriously and will address this issue with our maintenance team to ensure it is resolved promptly.Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler from Rydalmere
Posted 27 Dec 2024
Comment from Hotel Management
29 Dec 2024 by APX Parramatta, Hotel Management
Dear Mohammed Ali, Thank you for staying with us and providing your feedback. We would greatly appreciate any additional information on how we can further improve our services.
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
19 Dec 2024 by APX Parramatta, Hotel Management
Dear Shanna, Thank you for your recent stay with us and for sharing your feedback. We are truly sorry to see your rating and that your experience fell far short of expectations. We would greatly appreciate it if you could share more details about your concerns so we can better understand where we went wrong and work on improvements. Your insights are invaluable to us, and we are committed to addressing any issues that may have impacted your stay.
by A verified traveler
Posted 14 Dec 2024
Very cool self contained apartment. Staff member that checked us in have very suss vibes.
Comment from Hotel Management
14 Dec 2024 by APX Parramatta, Hotel Management
Dear Imogen, Thank you for sharing your feedback! We're thrilled to hear you enjoyed the apartment and found it cool and self-contained. We strive to provide a welcoming experience, so we're sorry to hear that your interaction during check-in didn’t meet expectations. Your feedback is valuable, and we'll use it to improve our service.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by APX Parramatta, Hotel Management
Dear Trent, Thank you for staying with us and providing your feedback. We would greatly appreciate any additional information on how we can further improve our services.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
1 Dec 2024 by APX Parramatta, Hotel Management
Dear Nupur, Thank you so much for your wonderful feedback and perfect score of 5! We’re thrilled to hear that you had a great experience with us.Your high rating is truly appreciated and motivate us to continue delivering exceptional service. If there's anything more we can do for you or if you have any suggestions, please don’t hesitate to let us know.We look forward to welcoming you back soon!
by A verified traveler
Posted 29 Nov 2024
The credit card impression should be taken not the payment.
Comment from Hotel Management
2 Dec 2024 by APX Parramatta, Hotel Management
Dear Rajesh, Thank you for your feedback. Please note that we can only process payments on credit cards with available balance. Unfortunately, many guests provide debit cards, and we were unable to process payment after check-out due to insufficient funds. As a result, we had to place a hold on the funds and released them once no additional charges were required. We apologize for any inconvenience this caused and appreciate your understanding.
by A verified traveler
Posted 28 Nov 2024
I really like the affordability and the quality for what you pay. It is true to the advertisement. I’ve stayed here a few times and it’s always a comfortable and an easy experience. Would recommend
Comment from Hotel Management
29 Nov 2024 by APX Parramatta, Hotel Management
Dear Nupur, Thank you so much for your wonderful feedback and for awarding us a perfect 5 out of 5! We’re thrilled to hear that you found our property both affordable and true to its promise. Knowing that you’ve chosen to stay with us multiple times and always had a comfortable and easy experience means the world to us.Your recommendation is the highest compliment we could receive, and we truly appreciate your continued trust. We look forward to welcoming you back again soon for another seamless stay!
by A verified traveler
Posted 27 Nov 2024
A comfortable stay, I loved the loft style apartments. Would stay again
Comment from Hotel Management
27 Nov 2024 by APX Parramatta, Hotel Management
Dear Kylie, Thank you very much for your nice feedback! We are delighted to hear that you liked your stay and particularly enjoyed the loft-style accommodations. It's great to hear that you felt at ease while with us. We would be pleased to welcome you back at any time. See you soon!
by A verified traveler
Posted 24 Nov 2024
Absolutely ridiculous.
We booked a 1 Bedroom Executive Apartment for 3 adults. The sofa used as third bed couldn't be called a bed in any scenario - rock hard, lumpy with metal bars, and so short that even the shortest adult couldn't fit without their feet hanging.
There is no way this could be called a bed and still expect customers to pay.
Comment from Hotel Management
27 Nov 2024 by APX Parramatta, Hotel Management
Dear Steven,Thank you for sharing your feedback. I’m truly sorry to hear about your disappointing experience with the 1 Bedroom Executive Apartment. It’s clear that the sofa bed did not meet your expectations, and I apologize for the discomfort and inconvenience this caused. Your comments about the sofa bed's quality and size are concerning, and I understand why you felt let down.Please know that we take this feedback seriously. Your experience does not reflect the standards we aim to maintain, and we apologize that it fell short during your stay.
