Ratings based on 991 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from UK
Posted 25 Aug 2020 on Lastminute
Guest service Luke, was very helpful and accomodating! Hotel is opposite a light rail and only a 15 minute walk into the CBD good location
Comment from Hotel Management
25 Sep 2020 by Luke, Hotel Management
Thanks for your lovely review, Jemma. We are so pleased to hear you had a wonderful stay with us and we hope to welcome you back on your next visit to Sydney!
by A verified traveler from Sydney
Posted 15 Jul 2020 on Wotif
I was looking for a basic room and bathroom and didn’t want any extras or anything fancy. This was perfect and in a great price range
Comment from Hotel Management
21 Jul 2020 by Devyani, Hotel Management
Hello
Thank you for taking the time to review us at 1831 Boutique Hotel. We noticed you gave us a 5/5 rating which is fantastic!
We are very happy that you enjoyed your experience in our hotel. We are very glad to read comments like yours, it pushes us to keep working hard.
Please do not hesitate to contact us if you’re coming back Sydney, it is always a pleasure have guests like you!
by A verified traveler
Posted 7 Apr 2020 on Hotels
Everyting is good. Location is convenience to go everyway. The staff is friendly, room is tidy & clean.
Comment from Hotel Management
8 Apr 2020 by Jess - GM, Hotel Management
Thanks for taking the time to leave your feedback, Florence. We are so pleased to hear you had a pleasant stay with us and we hope to welcome you back on your next visit to Sydney.
Wishing safe and happy travels!
by A verified traveler
Did not pay much, got even less
Posted 28 Mar 2020 on HotelsThe size of the room was about 8 sq meters, not much bigger than the bathroom. They charged things from minibar from my credit card which I didn't take but after reclaim corrected that.
Comment from Hotel Management
30 Mar 2020 by Jess - GM, Hotel Management
Thanks for taking the time to leave your feedback, Heli.
It is disappointing to receive such a low score especially in relation to the room size. You booked our budget single room and the sizing is apparent in the title 'Matchbox room' and with the photo's and measurements provided online. This is also reflected in the pricing which at $65 I am sure you have to agree is a steal in Sydney's hotel market!
Next time, please see our friendly staff at reception if the room is not to your liking as we have many different double and deluxe double room types we could have shown you.
We do apologize for the mix up with the minibar charge and the refund was promptly made to your credit card. I want you to know that I have followed this up with my staff to ensure this error does not occur again.
We want all of our guests to have a comfortable stay with us and I do apologize this was not the case for you on this occasion. Next time please feel free to approach our friendly staff during your stay as they will always go above and beyond to ensure you have the best possible guest experience with us.
by A verified traveler
Posted 24 Mar 2020 on Lastminute
Small room, great price with a very comfortable bed with clean linen. Shower with fabulous large head that was adjustable and high enough for tall person. The floors are my gripe, bathroom floor looked dirty and as though it hadnt been cleaned in months also carpet in bedroom was worn, stained and dirt of white small spots at bottom of bed, noticed it as soon as i walked in.
Comment from Hotel Management
25 Mar 2020 by 1831 Guest Services., Hotel Management
Thanks for taking the time to leave your feedback. It's great to hear that overall, you enjoyed your stay with us. I am sorry to hear there were a few issues with your room and I want you to know that we will take the time to address these in our upcoming refurbishments.
Wishing you safe travels and we hope to welcome you back on your next visit.
by A verified traveler from Penrith
Posted 19 Mar 2020 on Lastminute
Clean, comfortable, great location, secure and affordable!
Comment from Hotel Management
19 Mar 2020 by Jess - GM, Hotel Management
Thanks for your 5/5 review. We are so pleased you had such a wonderful stay with us and we look forward to welcoming you back on your next visit to Sydney.
by A verified traveler
Posted 17 Mar 2020 on Hotels
Brilliant location and friendly staff
Got a free upgrade which was lovely.
Bed *was* a little bit strange/kind of lumpy, but other than that, loved it.
Is literally opposite a light rail stop, very convenient.
Comment from Hotel Management
19 Mar 2020 by Jess - GM, Hotel Management
Thanks for your 10/10 review, Meg. We are thrilled to hear you had such a fabulous stay with us and we hope we can welcome you back very soon. Wishing you safe and happy travels!
by A verified traveler from Dee why
Posted 9 Mar 2020 on Wotif
Cigarette Smoke drifted to our room
We ordered a non smoking room
We were upgraded but the same result
Very unpleasant and unacceptable
Comment from Hotel Management
9 Mar 2020 by Luke, Hotel Management
Hi Ken,
Thank you sharing your experience with us.
Please note that none of our rooms are smoking rooms, and our air con systems are driven from outside units on the roof of the hotel. I reviewed your feedback card left this morning and instantly went to your upgraded room to investigate whether or not there was a smell of cigarette smoke. I did not personally detect anything myself, however I appreciate some people have much more sensitive noses to others and i did notice you had the windows open, so it is entirely possible smoke from outside can enter if left open. Please accept my apologies that we were unable to meet your expectations on this occasion, and know we tried our very best to ensure your stay with us was an enjoyable as possible.
If you do decide to give us another chance, please get in touch with me directly and i will personally see to it that you have an enjoyable stay at a great price.
We wish you the very best with any further travel plans you may have.
Luke - Front Office Manager
by A verified traveler from Sydney
Posted 8 Mar 2020 on Wotif
Close to everything, it was very quiet, staff very friendly
Comment from Hotel Management
10 Mar 2020 by Jess - GM, Hotel Management
Thanks for your 4/5 review. We are so pleased to hear you had a pleasant stay with us and we hope to welcome you back very soon!
by A verified traveler
Posted 6 Mar 2020
It was OK and served its purpose for me and I would return under similar circumstances. The carpets were threadbare in places and may cause a tripping hazzard.
Comment from Hotel Management
10 Mar 2020 by Jess - GM, Hotel Management
Thanks for taking the time to leave your feedback. It is great to hear that overall, you enjoyed your stay with us! You will be pleased to know that we are getting some beautiful new carpet in the coming weeks that will compliment our beautiful heritage building.
Wishing you happy and safe travels and we look forward to welcoming you back on your next visit.
