8/10 Good
Glenvy
Traveled with partner
Nov 22, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
First impression was horrible. During check in I told the receptionist that I will be using a different card than what the reservation had to pay for the stay. She then proceeded to tell me to swipe my card, which I did. I see that charge on original card on file and told her that was incorrect. Then she gave me attitude & said I should have specified. I’m not sure how I could have been more specific but I was too tired to argue because it was sorted out quickly. Upon getting into my room my husband and I already started to get settled. My husband took a shower & I was putting away my things which included my medication that needs to be refrigerated. The refrigerator wasn’t on. So I called the front desk and she said she’ll get it sorted. Within 10 minutes she knocked at our room telling us that she was moving us. If I had known we would’ve packed up & got ourselves sorted. Completely inconsiderate. Other than that the stay was very comfortable. The room was clean. Breakfast in the morning was good.
Glenvy
Stayed 1 night in Oct 2024